Would have liked better notification of the days the restaurants closed

Stayed in June 2025

Well I don't have many complaints but some of them are serious. The a'la carte restaurant booking system is hideous. If you are not staying 7+ nights, don't even think about a free slot (or around 10 p.m. which is a joke as well). I understand that all the guests want to enjoy the outstanding kitchen of Eldorado, Portofino or Chang Thai, but if I pay for extra premium Signature Level I want the privilege to book before the "barefoot" all inclusivers. Definitely, we will discuss this with a higher level of hotel management, but this is not an issue that could be managed on the local level, I'mpretty sure, since this is a process error.. Secondly, the "minibar" sortiment. Come on... Few fizzy drinks and two cans the "famous" Peroni beer is not a minibar. It is a fridge with some softies and beer. Where are the spirits, wines, and other specials? I understand that the "barefooter" all inclusive working class heroes don't need an extra kick from booze in the room (saw it myself how rude and imbecile they could be), but for Signature Level I think the guests deserves some extra goodies. Last but not least, as an observation: the lack of manners or dignity is clearly an issue even in such an exclusive environment as the Signature Level. Some guest didn't even try to show their best or behave like normal human being, and show some respect for this marvelous resort and it's outstanding staff. A boho with a wet bikini for dinner? Come on Karen...

Everything was outstanding from top to bottom (with two exceptions). The staff was friendly discreet and cooperative, and the restaurants and bars had five star plus service. The room was amazing with an extra comfy bed and bedsheets. The whole siute had this "oh baby, this is some prime stuff" feeling, and frankly, I loved it. The standard issued shower gel, shampoo, and other stuff were good and got refilled. The Signature Level exclusive areas, priority seating, and treatment are great and a unique experience, big congrats to the one thought about this. The cocktails, drinks, and even the snacks were served properly and "as it should be." The buffet restaurant is great and huge, I mean HUGE with a lot of options. The stations are well maintained. The exclusive Signature Level breakfast option is a great thing, you don't even have to leave the TSL building to have a gorgeous and colourful breakfast in an exclusive environment. An absolute gem on the Thyrreneian seaside, it was a pleasure to be here.

Stayed in September 2024

It’s a resort and they have everything you need, you’d need a car to get around if you want to visit nearby cities.

Everything was great! The staff, the food, and the facilities. The room was clean and beautiful

Stayed in September 2023

Signature level was good but evening dining was limited with a la carte dining always booked up Evening buffet was like a canteen

The staff were amazing and the staff below were exceptional Christina Gatto Catarina on customer service Roberto Sarlo Mabel Shimako Angelo

Stayed in September 2023

Eldorado restaurant was full for the week and not too much red meat variety.

Hotel grounds excellent ! Staff extremely professional and courteous. The signature level package is a must for peace and tranquillity.

Stayed in August 2023

beach

staff,service,cleaning,The Signature Level concept,close to Cefalu

Stayed in August 2023

Lack of fans and good air conditioning. Would like more food options. Spa was underwhelming.

Staff, entertainment, food, drinks, and swimming pools.

Stayed in July 2023

Nothing really

Everything was excellent - from the room, pools, restaurants and entertainment to staff who were always so approachable and friendly.

Stayed in July 2023

The dining choices were unfortunately very limited, they have three main ala carte restaurants at night but they rotate what is open- so the capacity of guests is too much for the dining options. Buffet dining gets a bit tiresome three meals a day and we were not able to try the Asian restaurant- that and they hosted a wedding party at one of the two available restaurants so no normal guest was able to dine. The spa was also very anti-climactic- there were not separate facilities for men and women and the treatments were very expensive and not professional.

It was quiet, beautiful and the staff was very helpful

Stayed in July 2023

Nothing!

Super friendly staff, excellent service and facilities, great food, beautiful beach and magnificent garden!

Stayed in July 2023

Restaurants booking system is not great. More restaurant capacity might be needed to enable people to get their desired bookings

Great expansive territory with good facilities. Staff was amazing, especially guys who works in the beach bar : Gabriele Fumoso, Antonio, Lorenzo. They were friendly, professional and helpful! Great guys!

Stayed in July 2023

I have just 2 small points to mention: hotel room size on site is counting quite sizable bathroom. When I was booking 23 sq m room, I was expecting different size of the accommodation. In reality the room was small, the bathroom was of great size. In general I have a point on this and try not to chose small rooms below 20m, therefore it was a disappointment. However, I have to say next day I didn't care about it already, as the room was wisely planned and was very cozy. 2nd: this is the first hotel in my experience of such a high class, where you need to pay 20 euro to go to sauna. Never ever faced this and don't think this is normal, if you buy premium level at 5 start hotel.

Absolutely great hotel! Didn't regret that I chose it at all and had a great premium experience. Very cozy and nice bungalow, close access to the sea, good pool with a lot of place around, absolutely fantastic food.

Stayed in June 2023

Room - we had fried food smells in our room every day when we came up to get ready for the evening. Limited English speaking TV channels but you can purchase movies (7€). Upon arrival we were recommended to book the a la carte restaurants. Of the week we were staying there were only 2 slots available for the 3 a la carte restaurants! We were told because we were signature level we would take priority if a booking became available. After 3 days we went back to see Maria to see what could be done. We feel if we hadn’t bothered to complain that nothing would have been done to fit us in. We overheard a couple on sun beds next to us running through the restaurants they had eaten at during their stay and were talking about going back to a particular restaurant for the second night on the trot (the one we had yet to be able to get a booking for). Perhaps you need to consider reviewing your policy in this area to ensure everyone has the opportunity to dine in the a la carte restaurants because they were never full when we eventually were able to eat there. Now we’ve mentioned the struggles of booking the a la carte restaurants, unfortunately we were very disappointed with the quality of food in them with exception of the desserts mentioned above. El Dorado - we paid extra for beef tenderloin and unfortunately both were over cooked. Chang Thai - the only authentic food we had here was the pad Thai. The green curry does not taste of anything Thai related. Extremely disappointed. Crackers were like polystyrene. We ordered a beef dish which was tasteless. Certainly not what you are expecting from a Thai restaurant.

Nicely spread out resort. Room and other areas were very clean. Room was bright, good air conditioning. Good selection of drinks at Signature level and excellent breakfast. Staff were friendly and Giovanni especially seemed genuinely pleased to ensure my husband had an old fashioned cocktail made to his liking. Special mention also to Salvo in Xtra Time, who worked diligently during our stay. We liked having a separate pool because the beach is not very nice, but every morning when we opened the curtains there were a large portion of the beds already with towels on and no guests present despite reading that this is not allowed! Food - The salad selection in the main buffet restaurant at lunch fortunately was very good because we were not overly impressed by the main courses. Also impressed with the set-up in the main buffet, communication between the staff looked to be very efficient with their walkie-talkies and ear pieces. The sticky toffee pudding in El Dorado is excellent as was the pistachio dessert in Porto Fino, 2 of the a la carte restaurants. There was entertainment on every night but only ventured to see what was on one evening and all seating was already taken so we only stayed for a while but seemed very popular with the other guests. We liked the app that has everything on it you need to manage your stay. In the signature level there were several places to choose from to get a drink throughout the day. Also would like to thank Maria for assisting us in booking the a la carte restaurants. And Nunzio who served us drinks in 3 outlets. Also Giancarlo, and a young dark haired (ponytail) female waitress (sorry didn’t note your name) who greeted us at breakfast every morning.

Stayed in July 2024

Uncomfortable bed, tiny room that didn’t look like the pictures, restaurants closed or reservations not available all week, buffet was very samey even though the evenings were themed it was only a couple of dishes - the pools were out dated with unclean mouldy tiles even in the spa. Very poor value for money! It took ages to get a drink at dinner, the soft drinks come in tiny cups. Signature level pool was over crowded the beach is tiny and dirty and full of sharp rocks and people are allowed to smoke all over the resort which is vile

Friendly staff, easy check in

Stayed in September 2023

Gym was 34 deg. No a la carte availabilty, needed to be pre-booked and no one was telling us in advance. They asked us to pay double. So big mess and very unprofessional.

Nice facility. Good food

Stayed in July 2023

The hotel said Massage is free but on the checkout they say “spa” is free , massage is 85 Euro. This is fraud.

Stayed in June 2023

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Stayed in July 2025

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Stayed in June 2025

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Stayed in September 2024

There are no comments available for this review

Stayed in September 2023

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Stayed in September 2023

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Stayed in July 2023

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Stayed in August 2023

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Stayed in June 2023