Reviews of 19 Steps Trevi
26 Via dei Crociferi, Trevi, 00187 Rome, Italy

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Reviewed: 22 November 2023 · Stayed in October 2023
Verified reviewLocation
Reviewed: 18 October 2023 · Stayed in October 2023
Verified reviewVacinity
Pillows too flat
Reviewed: 17 July 2023 · Stayed in July 2023
Verified reviewReviewed: 24 June 2023 · Stayed in June 2023
Verified reviewHotel is in a very convenient location near the Trevi. It is easy to walk to the major historical sites and there is a metro stop 5-10mins away that can get you to Vatican City area easily. We loved that the windows cancelled out the outdoor sounds. We could however hear our neighbors at times. Staff was very nice and helped arranged transport to the airport
We didn’t like how the bathroom was set up. The toilet area was an enclosed frosted glass room, which hides the view but not the sounds. Thankfully the floor we were on had a small library lounge area so we could give each other some privacy. Like many hotels in Italy, the double/queen bed is two twin mattresses pushed together. I think ours were of differing heights because they didn’t line up perfectly and my partner’s side had some uncomfortable springs
Reviewed: 14 June 2023 · Stayed in June 2023
Verified reviewReviewed: 13 June 2023 · Stayed in May 2023
Verified reviewReviewed: 16 May 2023 · Stayed in May 2023
Verified reviewthe location was awesome! 2 min from Di Trevi, very clean place
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Reviewed: 7 February 2023 · Stayed in February 2023
Verified reviewThe location was great. The staff was friendly. The room was small but clean.
Reviewed: 23 December 2022 · Stayed in December 2022
Verified reviewGreat location and nice staff
The bathroom had mould stains.
Reviewed: 10 December 2022 · Stayed in December 2022
Verified reviewPerfect location!
Small spaces.
Reviewed: 9 December 2022 · Stayed in December 2022
Verified reviewWe absolutely loved the room! we felt immediately at home!
Everything was great we would stay there again in a heartbeat
Reviewed: 14 November 2022 · Stayed in September 2022
Verified reviewComfortable room, and really well located, helpful and friendly staff. Would totally come back.
The shower door wasn’t well sealed and the floor would get wet when showering. Easy issue to fix though. The restaurant next door would leave trash outside to be collected next the hotel door. I’d also recommend higher floors if possible as if the window is left open the garbage truck/street cleaner noise can get loud.
Reviewed: 13 November 2022 · Stayed in November 2022
Verified reviewWe will be back for sure ! Personnel very welcoming. They upgraded us and the room was amazing ! Beautiful style and a terrace ! Location couldn't be better ! We very appreciated our stay ! Thanks a lot
Reviewed: 9 November 2022 · Stayed in November 2022
Verified reviewlocation is great. Staff is great.
no elevator
Reviewed: 12 October 2022 · Stayed in September 2022
Verified reviewlocation and staff were 10/10
Reviewed: 28 September 2022 · Stayed in September 2022
Verified reviewGreat location and clean
No elevator and we where on the fourth floor- difficult with luggage. Front door lock was difficult to open. The pillows are to hard and thick very uncomfortable.
Reviewed: 21 September 2022 · Stayed in September 2022
Verified reviewReviewed: 17 September 2022 · Stayed in September 2022
Verified reviewClose proximity to Trevi Staff nice and helpful Basic hotel for a one night stay
The room was small and did not look like the pictures. The air conditioning did not work and then the next day the settings were identified as wrong.