Hodnocení – UNA Hotels Napoli 4 hvězdiček

Thank you Michaela, for your nice review and for your remarks that help us to improve our service. Altough our breakfast is generally much appreciated for its wide choice of salty and sweet items, we will have a focs on what you pointed out, to see what we could eventually add on our range of products. With best regards Michele Testa General Manager

Thank you Michaela, for your nice review and for your remarks that help us to improve our service. Altough our breakfast is generally much appreciated for its wide choice of salty and sweet items, we will have a focs on what you pointed out… Zobrazit více

Thank you Marketa, for your kind review, happy to see that your stay met your expectations, especially as far as team approach is concerned, something which I am really proud of. Actually, in spite of our sound-proof windows, some noises coming from the main street in front of Garibaldi railway station, on which some rooms face on, may be heard during the day: but my team is always available to check for a better solution to help and support our Guests. Hope to have you back again in the next future. Michele Testa General Manager

Thank you Marketa, for your kind review, happy to see that your stay met your expectations, especially as far as team approach is concerned, something which I am really proud of. Actually, in spite of our sound-proof windows, some noises co… Zobrazit více

Dear Madame Dana, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. We'd like to gently inform you that we always warn our guests about the features of the rooms on our website as well as on other websites before they reserve in order to avoid any misunderstanding, for that we'd like to kindly remind that balcony is guaranteed for Superior Rooms level above and that we always try to satisfy our guests needs and requests when correcty expressed in advance. We'd like to thank you for you kind feedback about breakfast and staff's efficiency and courtesy Hoping to welcome you again soon as our guest, Best regards Hotel Management

Dear Madame Dana, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to sa… Zobrazit více

Dear Sir Milan, we would like to thank you for taking the time to review our hotel. This will help us to monitor the quality of our services. We have noted that, in general, your comments were positive. However, we were pleased that you also pointed out some elements that you did not feel were up to our high standards. Your comments have given us the opportunity to continue to improve our services in order to make sure that your expectations are fully satisfied the next time you choose stay with us. We'd like first to apologize for bathroom and television issues, we regret anyway to not having known about them in time during your stay as we would have checked and solved it with pleasure. Regarding sheets change instead we'd like to kindly inform you that as our policy, it's been changed after 3 days from your arrival, in order to respect "SAVE THE PLANET", environmental programme that we highly support, for that we always inform our guests to let us know if they prefer to have a new linen set before the third day of your stay. Last but not least we'd like to gently remember that at Vesuvio RoofTop Bar&Restaurant meals are prepared everyday, fresh, with no prepackaged products, following traditional and international cousine recipes in order to satisfy our guests needs and tastes. That said we are thankful for your kind review about the efficient sound proofing windows that isolate noises and chaos, leaving it outside the room, making our guests sleep comfortable at the night I remain at your disposal for any further information Best regards Sergio Sellitti Reception

Dear Sir Milan, we would like to thank you for taking the time to review our hotel. This will help us to monitor the quality of our services. We have noted that, in general, your comments were positive. However, we were pleased that you al… Zobrazit více