Reviews of Villa Sasso on Lake Como by Rent All Como
6 Via Statale, 22010 Sala Comacina, Italy
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewI loved Italy and Lake Como, but this property misrepresented everything about Italian hospitality and fairness. It felt more like a trap than a true villa experience. "So much for Lombardy hospitality—I hope Mayor Alessandro Rapinese would consider a one-night stay at this so-called 'villa.' That might give him a sense of whether this property truly represents the beauty and spirit of Lake Como."
We booked this property with high expectations, but what we found was unsafe, unsanitary, and completely misrepresented in the listing. Cleanliness and Mold: The house was dirty on arrival and had visible black mold in multiple bathrooms. Water leaked from the upstairs bathroom into the downstairs one, worsening the mold problem. The children’s shower was unusable because of the extent of mold, and my kids developed bug bites during the stay. Safety Hazards: The spiral staircase to the bedrooms was poorly constructed, with welding visibly separating – an accident waiting to happen. The front entrance required a key from both sides, and all windows were barred with padlocks, leaving no safe emergency exit. Exposed wiring, rust, and deterioration throughout the house only added to the risk. False Advertising: This property is not a “villa.” It is essentially a carport with living space beneath it. The outdoor space shown in the listing photos was staged with furniture and towels, but in reality nothing was prepared. The master bedroom had no closet, just hangers behind a curtain. The master bathroom was so cramped that the toilet could not even be used comfortably. Comfort Issues: The upstairs bedrooms were extremely hot, even with the AC running constantly, as they sit directly under a flat parking roof. The master bathroom door was barely two feet wide and the ventilation was poor, leaving the space steamy and damp. Only one small towel was provided for two adults upon arrival, and the washer-dryer unit was broken, leaving us without laundry facilities. Accessibility: To reach the house, guests must descend steep stairs from the car park, then carry belongings up a narrow spiral staircase to the bedrooms. This makes it unsuitable for anyone with mobility challenges. Overall: This was the worst property we have ever booked. The conditions ruined our vacation and created constant stress for our family. Between the mold, the structural hazards, and the misleading
Dear Ben, we sincerely thank you for taking the time to share your feedback regarding one of our villas. We are truly sorry to hear that certain aspects of your stay did not meet your expectations. Please be assured that the comfort and safety of our guests are of the utmost importance to us, and we always strive to anticipate and promptly resolve any issues that may arise. As soon as we were informed of your concerns, our technician intervened immediately to inspect and address the reported issues. Additionally, we provided extra towels to ensure a more comfortable and pleasant stay in line with our quality standards. Regarding the insect bites you mentioned near the wardrobe close to the bathroom, we make mosquito repellent products available to our guests. Since the villa is located near the lake and in a naturally humid area, the presence of insects can be more noticeable. We take every measure possible to minimize their impact and ensure a comfortable stay. Regarding access to the villa, we would like to clarify that there was no intention of misrepresentation or misleading information. All necessary details to reach the villa were provided well in advance of your arrival through our digital guest book, which clearly outlines the stairs and route to the property. We are transparent and precise in describing our facilities, ensuring that our guests have all the information needed to access the villa easily and safely. Concerning the interior stairs leading to the bedrooms, we personally conducted a thorough inspection following your report. We can confidently assure you that they are completely safe: the welds are secure, the structure is stable, and it fully complies with the highest safety standards. The safety of our guests is our top priority, and we continually inspect all our villas to guarantee safe and comfortable conditions. Finally, as a demonstration of our goodwill and commitment to guest satisfaction, we have issued a partial refund. This is a commercial gesture to show that we take your feedback seriously and that we wish our guests to leave with a positive experience, despite any inconveniences encountered. We hope this explanation clarifies the situation and demonstrates our full commitment to our guests. Your satisfaction remains at the heart of our priorities, and we do everything possible to provide a safe, comfortable, and enjoyable stay that meets the high standards you rightly expect from our villas. Best Regards, Team Rent All Como
Dear Ben, we sincerely thank you for taking the time to share your feedback regarding one of our villas. We are truly sorry to hear that certain aspects of your stay did not meet your expectations. Please be assured that the comfort and saf… Show more
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewLayout of the house and lake front location made this property worth a visit. Comfortable for our family of 5 adults, we enjoyed the property and the exposed rock face design. Memory foam mattresses and pillows were also nice additions. Parking spots! Neighborhood "duck clan & swan" visits every evening added to our entertainment!
Busy Via Statale with no sidewalks or nearby shops detracted from our preference to take early morning walks (for coffee/etc.) No hangers or drawers in the bedrooms to place our clothing - very surprised by this. Would have preferred a dryer to go with the washer (in place of clothes racks for drying) Although the house was clean, more attention to detail would be recommended, along with a fresh coat of paint and general maintenance - house seemed a bit worn/weathered and in need of a little sprucing up.
Dear William, Thank you for taking the time to share your experience with us. We truly value every piece of feedback, as it helps us grow and improve the quality and efficiency of our services. Your satisfaction means a lot to us, and we look forward to welcoming you again in the future. Have a great day!Rent All Como Team 😊
Dear William, Thank you for taking the time to share your experience with us. We truly value every piece of feedback, as it helps us grow and improve the quality and efficiency of our services. Your satisfaction means a lot to us, and we lo… Show more
Reviewed: 7 October 2024 · Stayed in September 2024
Verified reviewBeautiful house. You get what you expect for a house that is basically built into a rock wall (like rain coming in when it was raining for two days straight)
Dear Ashley, thank you for your lovely review! We are overjoyed that you had a great experience at our property. Your positive feedback motivates us to continue providing excellent service. We can’t wait to welcome you back on your next visit. Have an amazing day. Warm regards, Rent All Como Team 😊
Dear Ashley, thank you for your lovely review! We are overjoyed that you had a great experience at our property. Your positive feedback motivates us to continue providing excellent service. We can’t wait to welcome you back on your next vis… Show more
Reviewed: 9 June 2023 · Stayed in June 2023
Verified reviewthe location the view the amenities
the stairs to the property- an elevator would be great!
Dear Levy , thank you for sharing your experience. It's nice to hear that you enjoyed your stay, we are looking forward to host you again. Wishing you a wonderful day, Rent All Como Team