Reviews of Hotel Villa Traiano 4 stars

Location was great

Your description of facilities was incorrect. The reason I choose this location was because it had a hot tub for which I paid extra. The hotels answer to a hot-tub was a spa bath this is not a translation problem its a clear misuse of language. The staff offered no compensation for their hotels failure to address the problem. The hotel did have a hot-tub in the spa/wellness centre either which was still under construction and booking.com says these would be completed by 31st March 2025 Yes we were offered an alternative room which had a two seater spa bath but the room was smaller with a massive desk in the middle of it. Also the taps and controls in the bathroom were dated, unclean, visible mould in corner of bath, overall tatty and shower controls didn't work easily. The carpet leading away from room to dining area was worn out, stained and ripped desperately needed replacement. The safety deposit box was dated and unlike other hotels we stayed in on our vacation did not work properly and assistance was required to set controls and then open the box before departure

Compare to other accomodation in Rome this was at another level very modern compare to older accmodation Italy

Close to center of Benevento.

—-

Conveniently located.

Maybe it was off-season, but I was disappointed in the breakfast, and the fitness center and spa area were closed. On the night we arrived, there was no hot water. We told the desk, and they immediately took care of it. It was the boiler or something. That should have been ready before we checked in.

Proximity to attractions

None

Very nice room Beautiful villa In city center I got a special price with Booking.com

Old moquette in the corridor outside my room

great location, clean room and very nice rooftop bar with a view

1) The beds (mattresses) were very old, lumpy, and very uncomfortable. 2) the shower was very small - a semi overwieght person would have a hard time getting in/out and showering 3) Wifi was very spotty (signal constantly going off) 4) we ordered a room service meal (for 2 separte rooms, 3 people) - they only had a ham and cheese sandwich which ended up being one slice of thin ham and one slice of thin cheese on based white toast (cold). They didn't provide the price or supply a receipt (like any normal hotel) and then learned at checkout that the total cost was Euro 50 - (Euro 10 per sandwich + Euro 10 per room for room service delivery, although we had two rooms next to each other. 5) Checkout employee was polite but was not empowered by management to solve the sandwich issue

Location was great

It felt very tired and in need of renovation

The hotel has a great potential in terms of infrastructure and location. Staff friendly and accommodating. Clean and well equipped rooms.

Needs refreshing: Bathroom faucets are rusted; water in the shower took 4 minutes to start to get warm; Fridge in the room noisy; cover plate missing on electrical socket; insonorisation awful; garage convenient but very small and hard to manoeuvre within. Breakfast: minimal standard. On 25/04 (national holiday), ricotta had gone bad, bread had also gone bad; cakes were likely a couple of days old; jam distributors were left covered with plastic film; no fresh juice.

The Traiano is barely half a block from the city’s most renowned landmark from antiquity, the Arch of Trajan (after whom the hotel itself is named). The connection to the hotel annex is a bit complicated but ingenious, and the room was quite comfortable.

It would have been nice if the breakfast staff had kept the buffet table re-supplied with the food offerings that early-riser guests had enjoyed.

Breakfast buffet needed to be restocked more often

A nice welcome and shown to a room that seemed ideal. But......

.... the hotel was hosting a 40th Birthday Party. We were not told about this, or the proximity of the party venue to our room when checking in. We had a long journey and went to bed fairly early, but then were disturbed by music from the party: so loud that you could almost feel the room vibrating. We hoped that things would quieten down, but at 23:30 I got up, dressed, and complained to the duty receptionist. I was told that the music would finish at midnight, and bizarrely were offered a room change. Who wants to pack up their suitcases, move and unpack again at that time of night? A complaint to the manager next day elicited the same solution. Quite insensitive. They knew we would be affected by the noise but still put us in that room. The music did not stop until well after midnight, and, if anything, got louder. We hardly slept, and both felt unwell the next day. A very unpleasant last night of our holiday.

closeness to the town centre. Ability to park on site and bring our small dog.

Breakfast was limited. No complementary water in room - only charged mini bar.

It is a well-restored building, designed in an efficient but welcoming way. The staff are extremely pleasant and accommodating, making my short stay very comfortable. The facilities are well-equipped for a longer stay.

Nothing was wrong for my short stay.