Hodnocení – Warmthotel 4 hvězdiček

Dear Alena, we are so happy that you enjoyed your recent stay at Warmthotel! Thank you for letting us know that you particularly enjoyed our hotel’s location. When visiting Rome, guests are often a bit overwhelmed both by the vast amounts of history surrounding them, as well as the large amounts of visitors to the ancient city! Warmthotel has the best of both worlds in that we are still located in a significant neighborhood of modernist history ranging from 1930s-50s, but also we are mainly residential and our guests get an often-missed experience of seeing how modern Romans live their lives! Thank you for your review and we hope to see you again soon for another relaxing and enjoyable Roman holiday! WHTeam

Dear Alena, we are so happy that you enjoyed your recent stay at Warmthotel! Thank you for letting us know that you particularly enjoyed our hotel’s location. When visiting Rome, guests are often a bit overwhelmed both by the vast amounts o… Zobrazit více

Dear Adam Hotovy, thank you for taking the time to provide some feedback on your recent stay with us - we always appreciate hearing details of our guests’ time at Warmhotel and to see if there are any areas that we may continue to improve upon to consistently provide the best stay possible to all our guests. Our wide and varied breakfasting options are a big hit with everyone each morning, as is our traditional yet innovative approach to classic Roman dining in the evenings. We are so happy to hear that both meal times met with your approval. As for our location, we clearly stipulate on both our own website as well as the third-party booking portals that we are located in the EUR neighborhood of Rome. We don’t see any deception in this point. For such a large city, often navigating your way by car into the historic or touristic areas of the old city is a more complicated and time-intensive solution to getting around the Eternal City. The nearby metro and bus station at Laurentina provides more direct alternatives to venturing around the city - as you say, it is only 15-20 minutes to various Metro B stops, or 30 minutes by bus to places such as Piazza Navona, etc. By car it can often take 40+ minutes for the same trip, as local driving is often difficult for others to navigate properly, traffic, tour groups and tour buses often get in the way, and the list goes on. Our free shuttle bus takes guests directly from Reception to Laurentina station in a matter of minutes - though as is advertised throughout the hotel, it is highly recommended to pre-book your seats if you want to ensure 100% that you will be on the correct shuttle bus time. Taxis are available throughout the major site locations in the historic city center, and there are many taxi apps - both bolt & uber that you have mentioned tend to be geographically specific, they do not have prolific service in Italy, but our Reception or any members of staff would have been happy to let you know which taxi apps to use or reserve services for you. As you may know from your time with us, we are in the process of updating our rooms to ensure they are their best selves for future guests. We are sorry that you were not pleased with the appearance of your room - we emphasize a simplistic, minimalistic, yet comfortable design for each room. Thank you again for your review, we were sorry to see the hiccoughs that you experienced navigating around Rome. All the best. WHTeam

Dear Adam Hotovy, thank you for taking the time to provide some feedback on your recent stay with us - we always appreciate hearing details of our guests’ time at Warmhotel and to see if there are any areas that we may continue to improve u… Zobrazit více

Dear Jan, we appreciate the time you have taken to share some details of your recent stay at Warmhotel. Our location is ideal for those wishing to be outside the ring of the ancient historic (and touristic) city center, as we are located in a more modern and residential green space of the city. Despite this tranquility, we are still in the EUR business hub and well-connected to a bus and metro transit station at Laurentina. We are glad that our proximity and the ease of using Rome’s transportation assisted with making your stay the best it could be. Our staff service is one of our highest marks across the board - our staff, no matter their department - put the needs of guests before any of their other duties. Our hotel’s goal is to ensure that our guests have the most comfortable and hassle-free time both in the hotel and in the Eternal City. Our heating and cooling system is with modern air ventilation, ensuring a quiet nights’ sleep. We are sorry to hear about the cover issue in one of your rooms. The rooms are all equipped with enough covers or blankets for each guest booked into that room. For example, if there is a room being prepared for three people, with three separate beds, our cleaning staff ensure that there is not only the proper amount of linen for each bed, but that there are the requisite heavier blankets for each occupant provided in the wardrobe. We have confirmed that the extra covers were indeed in the wardrobe of the triple room. We are sorry that this issue caused you to give your overall stay such a low score when every other aspect of your stay appears to have been up-to-par and of excellent quality. We thank you once more and wish you all the best. WHTeam

Dear Jan, we appreciate the time you have taken to share some details of your recent stay at Warmhotel. Our location is ideal for those wishing to be outside the ring of the ancient historic (and touristic) city center, as we are located in… Zobrazit více

Dear David, Thank you for reviewing your recent stay with us. We are delighted that Warmthotel was able to meet your travel needs and provide you with a convenient and convenient location to spend your time in Rome. Our breakfast is a favorite with our guests, so we are delighted that you enjoyed our wide variety of options each morning. We're not sure what "the back area of the hotel" refers to ... maybe the staff areas? Or the back of the hotel building where the waste or machinery is housed? Sorry for the mold in your shower! Our cleaning team is held to a very high standard and should have dealt with this sooner. We will notify our staff, to take action to remedy the situation immediately. Thanks again for your high score! WHTeam

Dear David, Thank you for reviewing your recent stay with us. We are delighted that Warmthotel was able to meet your travel needs and provide you with a convenient and convenient location to spend your time in Rome. Our breakfast is a favor… Zobrazit více