Reviews of Wine Hotel Ristorante San Carlo - Boutique Hotel & SPA 4 stars
Via Trento, 2, 23030 Chiuro, Italy
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Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewVery nice rooms
Pictures do not tell you the story! Be aware that the location is next to a busy road, and the pool is extremly tiny. Breakfast is OK and nice staff.
Dear Guest, thank you for taking the time to share your feedback. We’re sorry to hear that the rooftop pool did not fully meet your expectations. However, we would like to kindly point out that the many photos available online clearly show that it is a small panoramic pool located on the rooftop of the hotel, offering open views of the surrounding landscape. The presence of the main road is also visible in several of these images. Our hotel is a historic postal station that has been in operation since 1843. It is located along the main communication route of the Valtellina Valley, which leads to the renowned Stelvio Pass. This location, once a place of rest for travelers, today offers guests a strategic base for exploring the area. We hope to have the pleasure of welcoming you again in the future, and of offering you a stay more in line with your expectations. Kind regards, The Staff
Dear Guest, thank you for taking the time to share your feedback. We’re sorry to hear that the rooftop pool did not fully meet your expectations. However, we would like to kindly point out that the many photos available online clearly show … Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewAbsolutely everything was amazing! First class in every aspect…
Checking out!!!
Dear Gary, Wow – 11 out of 10… what an amazing review! Thank you so much for your kind words and for being such wonderful, kind-hearted guests. It was truly a pleasure having you with us. We’re thrilled to hear that everything met (and even exceeded!) your expectations – from the cleanliness and comfort to the service and overall experience. Wishing you all the best, and we sincerely hope to welcome you back soon! Warmest regards, The Staff
Dear Gary, Wow – 11 out of 10… what an amazing review! Thank you so much for your kind words and for being such wonderful, kind-hearted guests. It was truly a pleasure having you with us. We’re thrilled to hear that everything met (and eve… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 June 2025 · Stayed in June 2025
Verified reviewRenovated hotel in a house dating back to 1850 (approx.) spacious and cosy rooms Piscia and welness also excellent Mr. Carlo (owner) of a courtesy and helpfulness unobtainable nowadays Same also for the entire staff of the staff. Hotel's restaurant, excellent ate typical dishes simply fantastic If we are nearby, surely we will return there
notting.
Dear Fabio, thank you very much for your wonderful review and for highlighting so many aspects of your stay that you enjoyed. We are delighted that you appreciated our historic hotel, the spacious and cozy rooms, the pool and wellness area, and especially the hospitality of Mr. Carlo and our entire staff. It means a lot to us. We’re also glad you enjoyed the traditional dishes at our restaurant. We look forward to welcoming you back whenever you are in the area! Warm regards, The Staff
Dear Fabio, thank you very much for your wonderful review and for highlighting so many aspects of your stay that you enjoyed. We are delighted that you appreciated our historic hotel, the spacious and cozy rooms, the pool and wellness area… Show more
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewAmazing Staff. Very clean. Amazing Sauna. Restaurant was world class. Plus great wine list.
Liked it all
Thank you very much for your great review! We hope to have you soon as our guest. The Staff
Reviewed: 3 February 2025 · Stayed in February 2025
Verified reviewgood location
I have never seen a hotel with such a small breakfast variety. Additional fees are requested for the pool and everything else. The people who cleaned the room on the second day didn't change the sheets. It was very disturbing.
Dear Rana, Thank you for your feedback. We’re sorry your stay didn’t fully meet expectations. To clarify, we offer two rates through platforms like Booking.com: one including Spa access and additional services, and a more economical option, which you selected. Both options were clearly explained at check-in. Our breakfast features freshly made cakes, brioche by our pastry chef, and carefully chosen local cheeses and cold cuts. If you have any preferences or dietary needs, please let us know, and we’ll gladly accommodate them. We also recommend our Spa and other services, which are available at an additional charge and are a highlight for many of our guests. We follow an eco-friendly policy for linen, with extra available upon request for short stays. Should you have concerns during your stay, please reach out to us directly—we’re always happy to assist. We look forward to welcoming you again, and try the full experience, including our restaurant and Spa. Kind regards, The Staff
Dear Rana, Thank you for your feedback. We’re sorry your stay didn’t fully meet expectations. To clarify, we offer two rates through platforms like Booking.com: one including Spa access and additional services, and a more economical option… Show more
Reviewed: 2 February 2025 · Stayed in February 2025
Verified reviewReviewed: 18 November 2024 · Stayed in November 2024
Verified reviewClean comfortable, excellent room, bed, pillows, shower, modern. Lovely breakfast
Thank you very much for your kind feedback
Reviewed: 20 October 2024 · Stayed in October 2024
Verified reviewThe hotel is truly a hidden gem! Staff was very helpful and welcoming. The spa was great, the views were amazing. The room was very comfortable. Don’t forget to try their restaurant, it was amazing.
Thank you for your feedback! We hope to have you back soon, The staff
Reviewed: 16 October 2024 · Stayed in October 2024
Verified reviewThe hospitality experience at Wine Hotel San Carlo was unique and pleasant. We received professional and skilled service with attention to the smallest details, accompanied by a smile and modesty of the hotel staff - all led by the hotel manager who welcomed us, to the skilled and kind front desk staff, the room staff and waiters. The hotel is modern and combines contemporary architecture and hospitality on an impressive historical basis. The spacious room has a contemporary and refined design. Content with great thought and generosity. The current generation expresses an impressive vision, continuing a decades-long hospitality tradition in Chiuro, which includes a restaurant that serves dishes typical of Lombardy that were well made. We enjoyed a tour of the impressive wine collection located on the basement floor whose historic walls treasure the drama and heroism of a fascinating Italian family. Near the hotel there are wineries that can be visited and apple orchards for pleasant walks in the surrounding mountain scenery. Looking for next time.
Thank you very much for your kind feedback! We wait you back soon, the staff
Reviewed: 9 October 2024 · Stayed in October 2024
Verified reviewReviewed: 1 September 2024 · Stayed in September 2024
Verified reviewStuff is very polite and welcoming. Restaurant is very good. Food and wine are superb. Location for wine experience is the best.
Pool is too small and closed too early.
Thank you for your kind review. We hope to have you again as our guests! Staff
Reviewed: 31 August 2024 · Stayed in August 2024
Verified reviewThe bed is comfortable, and the room is very clean
Reviewed: 17 August 2024 · Stayed in July 2024
Verified reviewReviewed: 10 August 2024 · Stayed in August 2024
Verified reviewReviewed: 24 July 2024 · Stayed in July 2024
Verified reviewNice staff, completely new rooms and clean facilities. Pool and relax area was nice, but requires booking which was a bit confusing
The breakfast was a bit lacking comparing to other 4-star hotels. It was never filled up and multiple items was always empty. The selection was also not that good.
Thanks for your review and suggestions, we'll be glad to have you again among our guests. Staff
Reviewed: 23 July 2024 · Stayed in July 2024
Verified reviewReviewed: 21 July 2024 · Stayed in July 2024
Verified reviewLocation, restaurant, area wellness.