Reviews of A Wave From It All @ Aqueducts
Norman Manley Boulevard, Negril, Jamaica
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Reviewed: 20 March 2025 · Stayed in March 2025
Verified reviewNice view of Negril, especially at night. VERY large tv for viewing movies, large outside deck, on a hilltop.
There was a tiny, tiny, ant problem. They move really fast and are barely visible to the eye. They are in the kitchen and bathrooms. I hope with proper pest control, the issue can be fixed.
Thank you for your time in submitting a review. We regret not being informed about the "tiny tiny" ant problem while you were at the unit - will address this concern ASAP.
Reviewed: 8 August 2024 · Stayed in August 2024
Verified reviewMaria is the best host everrr! The apartment was expectionally clean & really spacious! Located in a gated community so felt really safe! Maria was really good at checking up on us to see if we were ok too! Mr Tony drove us around all week & was really lovely and taught us alot about Jamaica too! Will definitely be staying here again, thanks so much for everything!!🩷🩷
Thanks for the opportunity to host you. We appreciate your feedback and looking forward to hosting you in your future travels.
Reviewed: 29 December 2023 · Stayed in December 2023
Verified reviewThe property was well guarded and felt safe. It was centrally located .
Regarding our stay at your unit, we have not had an enjoyable vacation because of the multiple issues we faced. 1. When we checked in, the A/c did not work. We were forced to stay in the really hot unit waiting for maintenance, and not even going out for dinner, not knowing when someone will show up. The maintenance person (Revon) came by 3 hours later. which is understandable since it was christmas. But considering it was christmas, we would expect that everything should have been confirmed to be working because support staff was going to be limited. 2. There was no hot water in the taps. Revon told us he will check for the keys to the locked room, to turn on hot water. We had to call Ryan/Andrea 6 times before anybody answered back. Finally Revan came by at about 3:30pm the next day. We were in the middle of a late lunch and left that to get back so we didn't miss Revon, and have to wait hours or a day before he came back. Hot water was finally available to us at about 4:30pm the day after our check in. Revon had to break the lock to get access 3/.The washer was not accessible to us until Revon opened the locked room, on the second day of our stay. He had to break the lock open as the office was closed and he could not get the key . Why would they lock it when the washer was inside ? 4. We also had issues with ants getting into our clothes that we stored in the drawers. We spent a while cleaning up our clothes and the cabinet as part of our settling in We do not plan to visit Jamaica again at this time. They offered a $100 voucher , but I have no use for it, and for the issues we faced, even if they offered that as a discount to my rental charge, I don't feel it is close to being a compensation for the challenges we had with this unit. 5. The staff do not answer the phone so be prepared for the calls to be returned after a few hrs .
Dear guest, Thank you for your feedback to the community. We appreciate your time in completing a review as we pride our business on process improvement and quality services. Please allow us to address your concerns: Would have to say your experience is an anomaly as evidence by the numerous positive reviews on Airbnb and other platforms, Again, if these occurrences happened, we sincerely apologize and did make every attempt to address your concerns. We also offered a voucher for future stay in our North Side Beach Front Property in which you declined. You also declined $100 cash towards excursion or meals as a token for your inconveniences. In addition to expressing deeply an apology and making every effort to address your reported inconveniences, you made it clear prior to checking out that you will be blasting the property on public review. Prior to arrival you requested cancellation/refund 3 days prior to arrival: in which we declined. Reason being, we adhere to strict cancellation policy. Particularly during the busy Christmas season. We suspect you were disappointed prior to arriving to the unit. AC/Hot Water: Checked within 30 minutes prior to your arrival and was working without issues. When you informed us of the AC/Hot Water we immediately made every attempt to trouble shoot, please keep in mind that during the Christmas day/weekend, businesses are closed hence the delay. Ants: No ants visible prior to your arrival - we apologize for any ants seen. We would have to say we agree that hotels/resorts would be best suited for guest looking for the resort type experiences; especially in a third world country/Island. In terms of calls not returning, the owner of the villa attempted to call you several times immediately after your complaint and was unsuccessful reaching you - you stated you were busy so did not get the calls. With that being said, your feedback to the community about the property is very bias. We do apologize we were not able to please you. We apologize that you felt uncomfortable during your stay. We want our guest to enjoy their time and feel safe and comfortable and truly feel sorry we did not meet the mark for you. Best regards, Drea
Dear guest, Thank you for your feedback to the community. We appreciate your time in completing a review as we pride our business on process improvement and quality services. Please allow us to address your concerns: Would have to say your… Show more
Reviewed: 6 September 2022 · Stayed in September 2022
Verified reviewExceptional! Clean and central location, close to everything we needed and wanted to see.
The shower pressure was a bit low.