Restaurant service was slow

Clean, modern and lively hotel. Located in safer neighborhood of Kingston

Stayed in July 2025

Everything

Stayed in August 2025

Front desk a bit flippant..towards single female guest on the more senior side

Food ,& , Beverages...very good not cheap..but good. The Room was super clean ..the bed very comfortable ...loved my European setup!

Stayed in August 2025

Had a few problems with getting room service delivered. Took over an hour and two phone calls and then my sons steak was delivered in a cardboard box with takeaway cutlery. Felt a bit poor for a $50USD steak!

It's a great hotel, particularly for business.

Stayed in July 2025

I can find any faults i love every bit of my stay at this hotel

From start to finish, I can not stress how amazing AC hotel is from the security ,receptionist, and ladies at the breakfast bar. Everyone is just amazing.i can not find one fault. My family loved their stay. I will definitely be back, but I can't forget the staff that was setting up the games on the 23-7-25 . It's just amazing. Thank you, AC hotel

Stayed in July 2025

Very clean and large room, the staff ate excellent; very responsive and great advice on taxis and other transport options. Decent gym. The bar is excellent, and whilst the restaurant menu is tasty, there is very little local cuisine. Seems aimed at the USA market.

Stayed in July 2025

There wasn't anything I didn't like

The breakfast was good but I rather the dinner the dinner was a 10,the location was nice I found the hotel pretty easy. Check-in was smooth, had a private dinner for 2 exceeded my expectation

Stayed in July 2025

I would love if there were oat milk available for breakfast😊

The breakfast in the morning was amazing and delicious. Nicely presented. Also, the location was ideal for my activities and business transactions I had to do. The beds were super comfortable pillows, felt soft and fresh

Stayed in June 2025

If there was anything to improve on, I would say an additional hot items to be provided for the breakfast.

The staff were amazing - notably Suelan Ford and the restaurant manager who assisted with an emergency hospital situation. The staff were attentive and kind. The security went above and beyond to ensure we were safe. The gym facilities were amazing and clean. The rooms were comfortable, spacious and tidy. Housekeeping does a wonderful job.

Stayed in July 2025

The Staff was very nice, Good people

The location was very Nice : )

Stayed in March 2025

We had a noise issue at the pool, I was with my wife, daughter and granddaughter for a pool day. Loud construction next door, went on for a few hours and the manager, made a call and it stopped. Also gifted a fruit platter and bottle of processco, which was a nice touch.

I have used the hotel many times over the last 7 years. Will always return, centre of New Kingston, great for meeting and good gym. Wonderful helpful staff.

Stayed in March 2025

Little expensive

Stayed in March 2025

The lobby is freezing. The air conditioning is way too much.

Very nice location and facilities. Incredibly safe.

Stayed in February 2025

The ambiance, staff and decor. The rooms were a great size and very comfortable. I would definitely stay here again

Stayed in January 2025

Nothing

Ambiance, staff and decor. The rooms were a great size and very comfortable.

Stayed in January 2025

The staff from the awesome welcome, the smiles, the amazing bartender. We had a question, and she walked us over at the end of the shift to the service desk to ensure all was well. They all just had pins, no name tags, so we called her Priscilla (the AC Marriott is lucky to have you on their team. So was the young lady we called supervisor, and the wonder gentleman that was next to her at check-in. Thank you! The quality, facility, and the vibes were a 10/10. The complementary scents for sleeping that were provided on the exterior of the elevator were such a special touch. We will be back with our family

Stayed in February 2025

I usually stay at the S Hotel on most trips to Kingston, but gave the AC hotel a try for an overnight stay. The AC is larger, and facilities seemed more modern. It’s also more expensive. I arrived on a Friday and the lobby and the bar/ restaurant/pool area were crowded. Tourists, locals, kids. Live and loud music was playing that I could also hear from my first floor room. I am older, so I didn’t particularly care for so much activity and noise downstairs. Staff were all wonderful and attentive. Food was average and dining area was open and connected to the lobby. Breakfast was not included. I’d say I prefer the S Hotel. Free breakfast, closed in dining options, nice secluded pool area, nightly entertainment by the roof, etc. more suited for business and older adults.

Stayed in January 2025

Food was great

Helpful staff and friendly

Stayed in January 2025

nice, i little bit expensive

Stayed in January 2025

The staff made every easy for me. I wasn’t afraid to ask anyone anything bc they were very friendly. I’m a member now so they will see me again.

Stayed in January 2025

That I couldn’t extend my stay

Housekeeping, front desk, celebrities, aesthetics.

Stayed in December 2024

Nothing

Staff were extremely helpful and friendly, hotel had a great vibe

Stayed in December 2024

Breakfast was awesome; however, the staff at the dining seems overwhelmed. This is the time I have observed this. On my previous visits they were superb

Stayed in December 2024

N/A

Central & modern

Stayed in December 2024