5.9

Reviews of Caribic House

69 Gloucester Avenue, WhiteSands P.O. Montego Bay, Jamaica

  • 7.0 Good
    Kelly

    Reviewed: 21 August 2025 · Stayed in August 2025

    Verified review

    Across the road from Dr cave beach and supermarket etc close by..

  • Takiyah

    Reviewed: 11 August 2025 · Stayed in August 2025

    Verified review

    Staff were very helpful.

    The property does not look like the pictures. The room was outdated and felt unsafe. The room door was faulty and the location of the room was in a poorly lit alleyway.

  • Captain

    Reviewed: 10 August 2025 · Stayed in August 2025

    Verified review

    The location only.

    Hotel Review: A Nightmare Stay Rating: ⭐ (1/5) I rarely write negative reviews, but I feel compelled to warn anyone thinking of booking a stay at this hotel. My experience was nothing short of a nightmare, and I would urge anyone to steer clear. First off, we arrived for a two-night stay with a non-refundable booking. Upon checking in, we were greeted by an indifferent receptionist who refused to show us the room before payment—something I’ve never encountered at any hotel, especially when I’m paying upfront. Big red flag #1. Once we settled into the room, things went from bad to worse. The toilet didn’t flush—I’m talking about an unfixable, unusable toilet. How does a hotel not ensure basic amenities like this are working? Big red flag #2. Next, we were shocked to learn that they charge extra for towels. Yes, towels. And when we asked for additional towels (which is standard in any hotel), they acted as though we were asking for something unreasonable. Big red flag #3. The room itself was untidy and poorly maintained—dust on every surface, and an overall feeling of neglect. It honestly felt like we were staying in a place that didn’t care about cleanliness or guest satisfaction. I get that not every hotel is perfect, but this was on another level of bad. Now, for the real kicker: the so-called “security” outside the hotel. The person on duty was sitting at the gate, smoking cannabis and literally sleeping on the job. I couldn’t believe it. This is supposed to be the person ensuring the safety of guests? Honestly, it felt like a scene from a bad movie. To add insult to injury, the reception door wasn’t even locked during the night. We had to double-check to make sure no one could just walk in off the street. I can’t think of a single reason why a hotel wouldn’t secure its front entrance, especially at night.

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  • Kemar

    Reviewed: 6 August 2025 · Stayed in August 2025

    Verified review

    Nothing abt this run down place

    Place is nasty and have a lot of prostitutes in the building. Upon my initial arrival at said hotel on July 29 approximately 8:30PM, I was greeted with epic disappointment and deplorable conditions. Not only was the facility filthy with roaches and rodents and deteriorated, but the visual sight and presence of drug dealing was carried out brazenly. Loitering was at its peak and individuals were even seen brandishing weapons without hesitating to conceal even when other passerby saw what’s going

  • 3.0 Poor
    Anonymous

    Reviewed: 5 August 2025 · Stayed in August 2025

    Verified review

    The location is good but no parking.

    There is no proper parking facility and for that reason I could not stay. So I did not stay at the location.

  • Charmaine

    Reviewed: 1 August 2025 · Stayed in July 2025

    Verified review
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  • 7.0 Good
    Raquel

    Reviewed: 25 July 2025 · Stayed in July 2025

    Verified review
  • Garth

    Reviewed: 25 July 2025 · Stayed in July 2025

    Verified review

    Location to town.

    I stayed at the hotel for 12 nights, and my room was only cleaned once, six days after I checked in. The rooms are damp and in need of significant upgrades. I requested to speak to a manager but am still waiting for a response. I was upset because the hotel advertised cable televisions in the rooms, but there were none, which feels like false advertising. Additionally, it claimed that rooms are cleaned every couple of days, which is not true. Overall, this hotel does not provide good value for money and seems unsuitable for long stays like mine.

  • De

    Reviewed: 20 July 2025 · Stayed in July 2025

    Verified review

    So remind you am a native Mobay is my playground,so I know exactly where this hotel was located in the middle of the hip strip.which is amazing cause am someone who loves the city and the beaches and everything is close by you can walk from point A to b so if you like the busy city life this a perfect spot.and police is on street for extra security if needed 24/7 I would definitely recommend,only one negative the damm steps.so try to book a room on the front,for the suitcases it’s more easier,but the security here are very helpful.

    I just didn’t like the back steps if you have kids I would suggest booking a front room otherwise.i felt safe nobody troubled my stuff .

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  • Juan

    Reviewed: 19 July 2025 · Stayed in July 2025

    Verified review

    It was in walking distance of some restaurants and Doctors Cave

    There wasn't a chair in the room for sitting comfort. Room cleaning was too infrequent. Extremely noisy at night with passing traffic

  • Roch

    Reviewed: 9 July 2025 · Stayed in July 2025

    Verified review
  • Carol

    Reviewed: 8 July 2025 · Stayed in June 2025

    Verified review

    Ocean view, sunrise, and sunsets were beautiful. Would stay again.

    Alot of narrow stairs to get to top rooms.

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  • Delroy

    Reviewed: 26 June 2025 · Stayed in June 2025

    Verified review

    The location was ideal. The middle of Montego Bay on the most active party scene. Unfortunately management needs to upgrade their facility considerably to maximise a prime piece of Realestate that they own.

    Even though I was on the second floor in a very old outdated but comfortable accommodations my view had a lot to be desired. The back end of a roof that needed repair wasn’t good.

  • Anonymous

    Reviewed: 22 June 2025 · Stayed in June 2025

    Verified review

    Parking was a nightmare

  • Daryan

    Reviewed: 17 June 2025 · Stayed in June 2025

    Verified review

    Easy to find. Centrally located

    No parking. I drove and most of the area around is paid or reserved parking. I got in late at night. The security was nice enough and told me to park it in the driveway/entrance. Was a minor inconvenience.

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  • Mark

    Reviewed: 12 June 2025 · Stayed in June 2025

    Verified review

    Very Very poor condition. We left after one hour and went and booked in to some where else. Very disappointed 😞

    We wasn't offered a refund or part refund. I asked if we could have a different room as this one was facing a wall and they said no. Very very disappointed 😞

  • Cyndi

    Reviewed: 11 June 2025 · Stayed in June 2025

    Verified review

    The two girls at front were friendly and helpful

    The room was not as pictured. My Deluxe room had a view of rusty roof, door to next room had flimsy lock as did door to outside. No spoons for coffee or tea. No bed coverings. I saw a Deluxe size bug in my bed. Furniture was sparse.

  • Campbell

    Reviewed: 4 June 2025 · Stayed in May 2025

    Verified review

    the accessibility

    N/A

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  • Shakthi

    Reviewed: 28 May 2025 · Stayed in May 2025

    Verified review
  • Pearson

    Reviewed: 25 May 2025 · Stayed in May 2025

    Verified review

    The place was clean and very basic for the small amount charged…A simple stay in a very busy location right across the street from Doctor’s Cave The staff are awesome people and all Jamaican natives… The Female staff all speak clear English. The Male staff was welcoming and protective over all of the guests and the building… There are some real Men protecting the hotel and guests 24/7…

    The outside traffic is very loud most days but more on weekends… This area has many attractions and tourist gift shops…

  • Dewayne

    Reviewed: 21 May 2025 · Stayed in April 2025

    Verified review

    Staff was really nice and knowledgeable

    I had ants in my microwave, all over my floor, and up the wall

    Property response:

    Ants are a part of nature, they hunt in search of food, we do not poison our property with chemicals instead we keep food where they are meant to be. this ant trail you saw could be caused by many things that has nothing to do with nasty. a warning its going to rain, an earthquake or just you kept food in your room microwave for too long. whatever the reason is you could have handled it better.

    Ants are a part of nature, they hunt in search of food, we do not poison our property with chemicals instead we keep food where they are meant to be. this ant trail you saw could be caused by many things that has nothing to do with nasty. … Show more

    Caribic House
    21 May 2025
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  • Anonymous

    Reviewed: 19 May 2025 · Stayed in May 2025

    Verified review

    No parking was provided, thanks to the gentlemen who assisted us with a park by the gain gate. The help desk check in representative was helpful and pleasant.

    The bedhead make noise for the entre night, its not attached to the bed. There was no beach. This information about the beach is fabricated. For the bathroom One of the wash cloth was a used, no shower gel was provided only two small hand bar soap. There was no balcony. Customer services was extremely poor and the manager was unpleasant while speaking to him on the phone. ( He's up in the mountain) When asked about the additional excess charges, the representative could not explain and the manager stated that the 10% was for gct and could not explain what booking. com charges and continuously blamed booking.com for the excess charges.

    Property response:

    Did not read the reservation. The guest stayed in a room with a balcony. The beach is right across the street, just as the listing states. Listing and messages to all guests clearly say that no parking is available. My advice to other hosts. Do not let them stay; they will disrupt all other guests staying on the property.

    Did not read the reservation. The guest stayed in a room with a balcony. The beach is right across the street, just as the listing states. Listing and messages to all guests clearly say that no parking is available. My advice to other h… Show more

    Caribic House
    20 May 2025
  • Catherine

    Reviewed: 14 May 2025 · Stayed in May 2025

    Verified review

    Awful location security smoking and drinking in front nothing like pictures 30 dollar cleaning fee no WiFi or tv miserable

    Everything

    Property response:

    We have Starlink internet that works great, also smart tv works great once you login to your Netflix or Prime or other services. no communication from guests, very rude, guests does not respond to Good morning or good afternoon. Guest wanted luxury and had expectations on a budget price

    We have Starlink internet that works great, also smart tv works great once you login to your Netflix or Prime or other services. no communication from guests, very rude, guests does not respond to Good morning or good afternoon. Guest want… Show more

    Caribic House
    14 May 2025
  • Pete

    Reviewed: 13 May 2025 · Stayed in April 2025

    Verified review
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  • Carl

    Reviewed: 12 May 2025 · Stayed in May 2025

    Verified review

    The hotel is centrally located near to everything

    The hotel is on the main street abd extremely noisy . It was very difficult to have a good night's rest.

    Property response:

    Its best to read the description and ask questions before booking a stay anywhere, makes a big difference especially if you need special conditions

    Caribic House
    16 May 2025
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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