Reviews of Catalonia Montego Bay - All Inclusive 4 stars
Rosehall Road PO Box 480, St. James Parish, 000000 Montego Bay, Jamaica
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe staff were very courteous eccept for one young man at the grill.
I went to the grill area joined the line, he ignored me and continue to serve others who came after. I then asked for fish. He answered flatly, " no fish available " following day i went back. He accused me of cutting the line.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewI liked the beach area.
The food, the island women did not hide their dislike for American tourist. The taxi on site overally charged us on every trip even if it was 10 minutes away( every trip was 30 dollars) . A Roached crawled on my plate at the Asian restaurant; the sushi tasted old. The buffet food was nasty . It was just not a good experience. The showers was dirty. Mold behind the toilet. Just everything .
Dear Guest: Thank you for sharing your comments with us. We are glad to know that you enjoyed the beach area and found positive aspects of your experience, such as the resort's location. We especially appreciate that you took the time to highlight what you found enjoyable. We regret that other aspects of your stay did not meet your expectations, including the service received, the quality of the food, the transportation service, and the cleanliness in certain areas. We sincerely appreciate your feedback, as it helps us identify opportunities for improvement in various services. We would love to provide you with an improved experience. Sincerely, Social Listening Team - Social Listening Team, ENA.
Dear Guest: Thank you for sharing your comments with us. We are glad to know that you enjoyed the beach area and found positive aspects of your experience, such as the resort's location. We especially appreciate that you took the time … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewPool
The food
Dear Guest: We greatly value your feedback. We are happy to know that the staff was delightful and that the cleanliness of the room and the pool were positive aspects of your stay. We are sorry that the food did not meet your expectations. We sincerely appreciate your comments, as they allow us to continue working on continuously improving our services to offer a more complete experience to our guests. We would love to provide you with an improved experience. Sincerely, Social Listening Team - Social Listening Team, ENA.
Dear Guest: We greatly value your feedback. We are happy to know that the staff was delightful and that the cleanliness of the room and the pool were positive aspects of your stay. We are sorry that the food did not meet your expectations… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe amenities. The Pool especially.
Poor execution of meals and options were minimal, more so authentic Jamaican dishes.
Dear Guest: We take every comment from our guests into account. Thank you. We are pleased to know that some members of our team were able to provide you with service that reflected professionalism and attentiveness, especially in areas such as the amenities and the pool, which were to your liking. We regret that the dining experience did not meet your expectations, particularly in terms of variety and representation of local cuisine. We sincerely appreciate your comments, as they allow us to identify opportunities to enrich our guests' experience. We would love the opportunity to offer you a better experience in the future. Sincerely, Social Listening Team - Social Listening Team, ENA.
Dear Guest: We take every comment from our guests into account. Thank you. We are pleased to know that some members of our team were able to provide you with service that reflected professionalism and attentiveness, especially in areas suc… Show more
Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewThere was good food, enjoyable activities, and a pleasant resort atmosphere. The location was excellent, and the pricing was very reasonable. Overall, the atmosphere was great.
While the food was good, I feel there could have been a greater variety, especially with more cultural options that reflect Jamaica. The entertainment was enjoyable, but I would have liked to see more Jamaican-style performances. Additionally, the advertisement for events and activities could be improved. We experienced a problem with the water; it was cold, and when we called for assistance, no one responded. We ended up having to go to the front desk at least twice before someone came to fix it. Furthermore, we received certificates for a spa treatment, but unfortunately, the spa was closed for repairs due to a flood. We encountered several challenges trying to get replacements for those unusable certificates.
Dear Guest, We appreciate you sharing your experience. We are glad to know you enjoyed the great food at our restaurants, the fun activities, and the friendly atmosphere of the resort. We also appreciate your comments about the excellent location and reasonable prices, as well as the overall atmosphere that contributed to a pleasant stay. We apologize for the inconveniences you experienced with the water supply, the lack of immediate response, and the difficulties related to using your spa certificates. We also took note of your suggestions regarding the variety of food and entertainment, which undoubtedly enhance our vision for continued improvement. We sincerely appreciate you sharing these details, as they help us identify opportunities to offer a more complete experience. We look forward to welcoming you again. Sincerely, Social Listening Team - Social Listening Team, ENA.
Dear Guest, We appreciate you sharing your experience. We are glad to know you enjoyed the great food at our restaurants, the fun activities, and the friendly atmosphere of the resort. We also appreciate your comments about the excellent l… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGreat
Everything was fine
Dear Guest: Thank you for sharing your experience with us. We are happy to know that your stay was incredible and that you felt it was worth your investment. It is very gratifying to know that everything went well and that you were able to enjoy the services and atmosphere we offer at our resort. We sincerely appreciate your words, which motivate us to continue providing memorable experiences to each of our guests. Sincerely, Social Listening Team - Social Listening Team, ENA.
Dear Guest: Thank you for sharing your experience with us. We are happy to know that your stay was incredible and that you felt it was worth your investment. It is very gratifying to know that everything went well and that you were able to… Show more
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in June 2025
Verified reviewThe chill of everything
Staff need to be more friendly. Noel and the management team was excellent
Dear Guest: We appreciate your review and the time you took to share it. We are glad to know that you enjoyed your stay and that everything was to your liking overall. It is especially gratifying to know that Noel and the management team stood out for their attentiveness and professionalism, which we deeply appreciate. We regret that you perceived a lack of friendliness on the part of some staff members. We sincerely appreciate your comments, as they help us continue to strengthen the quality of service we offer our guests. We will be pleased to have you back with us. Sincerely, Social Listening Team - Social Listening Team, ENA.
Dear Guest: We appreciate your review and the time you took to share it. We are glad to know that you enjoyed your stay and that everything was to your liking overall. It is especially gratifying to know that Noel and the management team s… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewAll inclusive with everything needed for your stay. Food and drinks was good, spa was very good, excursions were fun (a little disorganized, but fun) golf was great At Cinnamon Hill (be aware of dress code though)
Lots of noise all the time. Basics were provided, rooms were cleaned but not always consistent on the number of towels, supplies, etc. Didn’t like the constant ‘attention’ from people trying to ‘sell’ something. Taxis were way overpriced ($80 to go five mins up the road)
Dear Guest: Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the resort's location and atmosphere, as well as the quality of the food, drinks, and service at the spa. We are pleased to hear that the excursions and golf at Cinnamon Hill were part of your experience, and we appreciate you emphasizing the good value for your money. We apologize for the inconvenience related to noise, the variability in complimentary amenities, and the inconvenience caused by constant offers and the cost of transportation. We sincerely appreciate your comments, as they help us identify opportunities for improvement to offer a more comfortable and balanced stay. We would love the opportunity to provide you with a better experience in the future. Sincerely, Social Listening Team - Social Listening Team, ENA.
Dear Guest: Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the resort's location and atmosphere, as well as the quality of the food, drinks, and service at the spa. We are pleased to hear that … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe property was beautiful and the staff was very nice and attentive.
Dear Guest: Thank you for sharing such kind words about your stay. We are deeply pleased to know that you found our resort a perfect and relaxing place, and that the beauty of the property, along with the kindness and attention of our staff, made you want to stay with us. It is very comforting to know that we were able to provide you with a memorable experience. We sincerely appreciate your comment, which motivates us to continue offering unique moments to each of our guests. We hope to see you again soon! Sincerely, Social Listening Team - Social Listening Team, ENA.
Dear Guest: Thank you for sharing such kind words about your stay. We are deeply pleased to know that you found our resort a perfect and relaxing place, and that the beauty of the property, along with the kindness and attention of our staf… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe food at the restaurants was well prepared and seasoned, but the food at the buffets were not so good. The staff were extremely pleasant and ready to help. The rooms could use some upgrading, found stains on the ceiling and the bathroom mirror was rusting. The bathroom was also quite small. But overall pleasant stay, good value for your money
Dear guest, Thank you for helping us improve with your comment. We are glad to know that you enjoyed the friendliness of our staff, as well as the preparation and flavor of the dishes in our restaurants. We are also pleased to know that your stay was good value for money and that you enjoyed the overall atmosphere. We apologize for the inconveniences you experienced in your room, such as the condition of the bathroom, the state of the mirror, and the stains on the ceiling. We sincerely appreciate your comments, as they help us identify opportunities for improvement to provide a more comfortable experience for our guests. We look forward to welcoming you again. Sincerely, Social Listening Team - Social Listening Team, ENA.
Dear guest, Thank you for helping us improve with your comment. We are glad to know that you enjoyed the friendliness of our staff, as well as the preparation and flavor of the dishes in our restaurants. We are also pleased to know that yo… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in May 2025
Verified reviewLoved the beach and staff. Food was decent
Rooms out dated. Facilities need updates.
Dear Guest: Thank you for taking the time to share your experience. We are glad to know that you enjoyed the beach and the service received by our staff, as well as the food, which you found to be adequate. We also appreciate your mention of the ambiance and view, which are an essential part of our resort's charm. We regret that the room and some of our amenities did not live up to your expectations. We sincerely appreciate your comments, as they help us identify opportunities for improvement to provide a more complete and comfortable experience. We would love to provide you with an improved experience. Sincerely, Social Listening Team - Social Listening Team, ENA.
Dear Guest: Thank you for taking the time to share your experience. We are glad to know that you enjoyed the beach and the service received by our staff, as well as the food, which you found to be adequate. We also appreciate your mention … Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in June 2025
Verified reviewNice view and vibe
No complaints
Dear Guest: Thank you for sharing your experience with us. We are happy to know that you enjoyed the corner room on the top floor, as well as the beautiful view and the pleasant atmosphere our resort offers. It is very gratifying to know that your stay was pleasant and trouble-free. We sincerely appreciate your words, which motivate us to continue offering comfortable spaces and memorable experiences for all our guests. We hope to see you again soon! Sincerely, Social Listening Team - Social Listening Team, ENA.
Dear Guest: Thank you for sharing your experience with us. We are happy to know that you enjoyed the corner room on the top floor, as well as the beautiful view and the pleasant atmosphere our resort offers. It is very gratifying to know t… Show more
Reviewed: 18 August 2025 · Stayed in June 2025
Verified reviewNothing
Staff are rude , air wasn’t working the entire stay in very hot whether and staff refused to change room . Food is terrible not authentic Jamaican food
Dear Guest: Thank you for sharing your comments with us. We sincerely regret that your experience was not satisfactory and that aspects such as the functioning of the air conditioning, the service received, and the quality of the food did not meet your expectations. We deeply appreciate your feedback, as it allows us to identify areas for improvement. We are pleased to know that you found the resort's location attractive, and we appreciate you taking the time to express your opinion, which is very valuable to us. We look forward to the opportunity to welcome you again. Sincerely, Social Listening Team - ENA
Dear Guest: Thank you for sharing your comments with us. We sincerely regret that your experience was not satisfactory and that aspects such as the functioning of the air conditioning, the service received, and the quality of the food did … Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe property is a pretty location
Rooms smelled really bad. A/C barely worked. Safe did not work.
Dear Guest: Thank you for sharing your impressions of your stay. We are pleased to know that you found our amenities and dining options adequate for the price, and that you enjoyed the resort's prime location. We especially value your comments about the surroundings, which undoubtedly contribute to a more pleasant experience. We regret that the room did not meet your expectations, particularly the issues with the air conditioning, the safe, and the perceived odor. We sincerely appreciate your letting us know, as your comments are essential to continue improving our services and ensuring the comfort of our guests. We hope you will consider giving us another chance. Sincerely, Social Listening Team - Social Listening Team, ENA.
Dear Guest: Thank you for sharing your impressions of your stay. We are pleased to know that you found our amenities and dining options adequate for the price, and that you enjoyed the resort's prime location. We especially value your … Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewVery friendly and courteous staff, great pool facilities for both adults and kids, great clean beach, great food and service at their restaurant, and great entertainment at night that both adults and kids can enjoy
The sound insulation in our room was very poor. There was some maintenance going on next door and our rest would often get interrupted by banging, drilling, kids running upstairs or furniture being dragged. Our mini fridge also leaked which left water on our floor often, and our shower never drained properly which would see water spilling over unto the bathroom floor.
Dear Guest: Your opinion means a lot to us! Thank you! We are happy to know that you found our resort to be an accessible and welcoming place, ideal for family enjoyment. We are pleased to know that the staff was friendly and courteous, that you enjoyed the pool facilities, and that the cleanliness of the beach, the quality of the food, and the evening entertainment met your expectations. We apologize for the inconveniences related to the soundproofing, the ongoing maintenance, and the technical details in your room that affected your rest. We sincerely appreciate you letting us know, as your comments allow us to continue working to offer a more comfortable experience to all our guests. It will be a pleasure to have you back with us. Sincerely, Social Listening Team - Social Listening Team, ENA.
Dear Guest: Your opinion means a lot to us! Thank you! We are happy to know that you found our resort to be an accessible and welcoming place, ideal for family enjoyment. We are pleased to know that the staff was friendly and courteous, th… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe toilet stopped working, called for assistance nobody came. Some staff had bad attitude and behavior. Lack of information, etc
Dear guest, We appreciate you sharing your experience with us. We appreciate you taking the time to express your opinion and share details about your stay. We value your comments regarding the attitude of some staff members, as well as your perception of the bathroom, the service received, and the information provided during your visit. Each comment represents an opportunity to continue working diligently to continuously improve our services. We look forward to welcoming you again. Sincerely, Social Listening Team - ENA
Dear guest, We appreciate you sharing your experience with us. We appreciate you taking the time to express your opinion and share details about your stay. We value your comments regarding the attitude of some staff members, as well as you… Show more