Reviews of Gran Muthu Runaway Bay Club Caribbean 4 stars
Main North Coast Road, Runaway Bay, Jamaica
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Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewI was transferred to the one in Montego bay found out the night before it was over booked
Accommodation i waited 5 hours to get a room i was on the 2nd floor no elevator have to go outside with luggage walked up the stairs the rm looked like a stayed over area for the workers and there was a foul odor in the room I asked for a room change but they couldn't meet my request.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in June 2025
Verified reviewLocation
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe pleasant courteous staff,beach, and the drinks along with the Souk restaurant
There was an issue with the shower in my room Room #1215
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewNothing only reason for 1 star is because 0 was unavailable
Dear Angharad, thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet your expectations. Your comments are invaluable to us, and we will carefully review them to identify areas for improvement. We strive to provide a high standard of service and comfort to all our guests, and your insights will help us in this endeavor. We hope you will consider giving us another opportunity in the future to provide you with a more enjoyable stay.
Dear Angharad, thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet your expectations. Your comments are invaluable to us, and we will carefully review them to identify areas for improv… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewCold restrooms
Dear Samantha, thank you for taking the time to share your feedback. We appreciate your comments and are glad to know that you chose to stay with us. Your observations are important to us, and we are committed to enhancing our guests' experiences. We hope to have the opportunity to welcome you back in the future, where we will strive to exceed your expectations. Thank you once again for your insights.
Dear Samantha, thank you for taking the time to share your feedback. We appreciate your comments and are glad to know that you chose to stay with us. Your observations are important to us, and we are committed to enhancing our guests' exper… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewI did not get to stay my reservation was canceled and I did not get a refund
The attitude of the staff
Reviewed: 22 July 2025 · Stayed in May 2025
Verified reviewThe location.
The selection of food was limited
Dear Carmetta, thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the location of our resort. Your comments regarding the food selection are valuable to us, and we will certainly take them into consideration as we strive to enhance our offerings. We are committed to providing our guests with a memorable experience, and your insights will help us in our continuous improvement efforts. We hope to have the opportunity to welcome you back in the future, where we aim to exceed your expectations.
Dear Carmetta, thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the location of our resort. Your comments regarding the food selection are valuable to us, and we will certainly take them into… Show more
Reviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 12 July 2025 · Stayed in June 2025
Verified reviewEntertainment, meeting new people,staff was courteous.distance to dinning was ok.
Internet didn't work, door was difficult to open, phone didn't work,no hand towels, the iron didn't work waited almost a whole day after many queries before I got one. Food was the same every day.not much culture food.
Dear Marcia, thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed the entertainment and the courteousness of our staff, as well as the convenience of our dining options. However, we regret that certain aspects of your stay did not meet your expectations. Please be assured that your feedback is invaluable to us, and we will address the concerns you raised to enhance our services. We are committed to providing a better experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with an improved stay.
Dear Marcia, thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed the entertainment and the courteousness of our staff, as well as the convenience of our dining options. However, we regret … Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe room was the best place for us, it was very cool and quiet. The housekeeper said they don't change sheets the very next day after you checked in.. Maybe limited sheets, just like limited utensils.
The fact is that the security said he was told not to let in anyone until 2 pm because rooms are not ready, WHAT ABOUT VIEWING THE PROPERTY UNTIL... but he did let in white couples and had the audacity to say they are foreigners, he didn't had on a name tag. The fact that they are stereotyped is very bad and sad. Train for better customer service, treat the staff better for them to treat everyone, and NOT JUST TOURISTS better..
Dear KK, thank you for taking the time to share your experience with us. We are pleased to hear that you found your room to be cool and quiet, providing you with a comfortable space during your stay. We sincerely appreciate your feedback regarding our service and the treatment of all guests. Please be assured that we are committed to enhancing our customer service training to ensure that every guest feels valued and respected. Your comments are invaluable as we strive to improve our offerings. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
Dear KK, thank you for taking the time to share your experience with us. We are pleased to hear that you found your room to be cool and quiet, providing you with a comfortable space during your stay. We sincerely appreciate your feedback re… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewThe food provided has stepped up a notch.
Well I must say the room that I chose, reserved, then booked from booking.com was not the same I was given..and I had to pay more money to be upgraded. Which I did not budget for am so, so, soooo!! Disappointed to describe the room i was given....I would say am most disappointed ☹️😠😒 Been coming to this location every year as i get my vacation and that room upstairs they gave meI think the courtyard it was omg!! I could hear a baby crying that gave me an headache instantly...I felt like was place inna big yard settings just a door apart. Nope not doing this next year all things been equal.
Dear Daley, thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed the improved quality of our food offerings. However, we sincerely regret that your room assignment did not meet your expectations. Your feedback is invaluable, and we will certainly address your concerns to enhance our guests' experiences in the future. We appreciate your loyalty to our property over the years and hope to have the opportunity to provide you with a more satisfying stay next time. Thank you once again for your comments.
Dear Daley, thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed the improved quality of our food offerings. However, we sincerely regret that your room assignment did not meet your expecta… Show more
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewI liked the location. The staff were very pleasant and accommodating. Everyone said hello, good morning, good evening etc.
The food was not very appetizing, there were flies around the serving station.
Dear Julette, thank you for taking the time to share your experience with us. We are pleased to hear that you appreciated our location and found our staff to be pleasant and accommodating. Your feedback is invaluable, and we will certainly take your comments into consideration as we strive to enhance our services. We are committed to ensuring that all aspects of our guests' experiences meet their expectations. We hope to have the opportunity to welcome you back in the future, where we aim to provide an even more enjoyable stay.
Dear Julette, thank you for taking the time to share your experience with us. We are pleased to hear that you appreciated our location and found our staff to be pleasant and accommodating. Your feedback is invaluable, and we will certainly … Show more
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewLocation was central and it was okay for chilling and relaxing.
The overall experience was good but the wifi was intermittent, location of the adult pool was too far, expected more food options, there isn’t a snack bar for late night munchies, didn’t see much activities throughout the day. Hopefully they work on improving.
Dear Tiffrah, thank you for taking the time to share your experience. We are pleased to hear that you found our location central and suitable for relaxation and self-reflection. Your feedback regarding the variety of food options and activities is invaluable, and we will certainly consider it as we strive to enhance our guests' experiences. We appreciate your insights and hope to welcome you back in the future, where we aim to provide an even more enjoyable stay.
Dear Tiffrah, thank you for taking the time to share your experience. We are pleased to hear that you found our location central and suitable for relaxation and self-reflection. Your feedback regarding the variety of food options and activi… Show more
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewThe ambiance
The food
Dear Jhaye-Tee, thank you for taking the time to share your experience with us. We are delighted to hear that you appreciated the ambiance of our resort. Your feedback is invaluable, and we are committed to enhancing our offerings to ensure a memorable stay for all our guests. We hope to have the opportunity to welcome you back in the future, where we aim to exceed your expectations. Thank you once again for your comments.
Dear Jhaye-Tee, thank you for taking the time to share your experience with us. We are delighted to hear that you appreciated the ambiance of our resort. Your feedback is invaluable, and we are committed to enhancing our offerings to ensure… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe dining facility was atrocious. Too few staff to tend to guess. Limited variety and quantity meals were noticeable .
Dear Lisa, thank you for taking the time to share your feedback. We sincerely apologize for not meeting your expectations during your stay. Your comments regarding the dining experience have been noted, and we are committed to addressing these concerns to enhance our service. We strive to provide a pleasant and enjoyable experience for all our guests, and your insights are invaluable in helping us achieve this goal. We hope you will consider giving us another opportunity to serve you better in the future.
Dear Lisa, thank you for taking the time to share your feedback. We sincerely apologize for not meeting your expectations during your stay. Your comments regarding the dining experience have been noted, and we are committed to addressing th… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewThe entertainment was good.The room was comfortable.
The food was very repetitive.
Dear Holness, thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed the entertainment and found your room comfortable. Your feedback regarding the dining options is appreciated, and we will certainly take it into consideration as we strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future, where we aim to provide an even more enjoyable stay.
Dear Holness, thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed the entertainment and found your room comfortable. Your feedback regarding the dining options is appreciated, and we will … Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewFacilities were fair. Dinner was good breakfast and lunch fair. Rooms were clean. Some staff went out of their way to make the stay a good one.
Some staff were not courteous.
Dear Shelly, thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you found our facilities satisfactory and that some of our staff made a positive impact on your experience. However, we acknowledge the importance of consistent service quality and will address your comments with our team to ensure that all guests receive the courteous service they deserve. Your insights are invaluable as we strive to enhance our offerings and guest satisfaction. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.
Dear Shelly, thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you found our facilities satisfactory and that some of our staff made a positive impact on your experience. However, w… Show more