Reviews of Bahia Principe Grand Jamaica - All Inclusive 5 stars
Salt Coppers, Runaway Bay, Runaway Bay, Jamaica
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGreat food Great customer service
Dear Guest, Thank you so much for your kind words! We’re delighted to know you enjoyed the food and service, and we look forward to welcoming you back again soon. Kindest regards. Guest Relations Department Bahia Principe Grand Jamaica
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was excellent. At NYAM We both were enjoying it. Very close to our room. Lunch was great. Jessica foreman was very professional 👏 👌. In the house keeping department Celine Williams, and Anakay Williams was tremendous 👏. Thanks guys you're the best at what you do.
Room service for meals, wasn't there. Also there were no toothpaste for us inside our room restroom. Amenities were not to our suite.
Dear Guest, Thank you for sharing your impressions about your recent stay with us. We are delighted to know that you enjoyed our gastronomy and the service provided by our team, as it is always our priority to create a pleasant experience for our guests. We also appreciate your observations regarding the amenities and room service. Please be assured that we take note of your comments as they are very valuable in our continuous efforts to improve. We hope to have the pleasure of welcoming you again and offering you an even better experience. Kindest regards.
Dear Guest, Thank you for sharing your impressions about your recent stay with us. We are delighted to know that you enjoyed our gastronomy and the service provided by our team, as it is always our priority to create a pleasant experience … Show more
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe room was nit properly cleaned. Both mirrors in the bathroom and bedroom were dusty.
Dear Guest, Thank you for sharing your feedback. We sincerely regret that the cleanliness of your room did not meet the expected standards, as this is not reflective of the service we aim to deliver. Please be assured that your comments have been passed on to our team for immediate review. Sincerely, Katherine Torres Guest Relations Department Bahia Principe Grand Jamaica
Dear Guest, Thank you for sharing your feedback. We sincerely regret that the cleanliness of your room did not meet the expected standards, as this is not reflective of the service we aim to deliver. Please be assured that your comments ha… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewFood and gym
The room and bed linen were dirty from the start. Filled with mosquitoes. I got a nail stick injury from a chair in one of the restaurants. Customer service is poor. The day before I was to leave all the towels and rags were removed from the room. The check out time was suppose to be @12 and by 9am I was locked out the room when I went for breakfast
Dear Guest, We are very concerned to hear about your experience and sincerely apologize for the inconvenience you encountered. At Bahía Principe Grand Jamaica, we maintain strict standards for cleanliness, guest comfort, and safety, and your feedback will be shared with our Guest Experience Service Team for immediate review and corrective action. We regret the issues with room amenities, insects, and dining incidents, as well as any misunderstanding regarding check-out procedures. Our aim is always to provide a welcoming and enjoyable environment, and we take your comments seriously to ensure improvements are made. Should you wish to discuss this matter further or provide additional details, please do not hesitate to contact us directly so we can assist you personally. Warm regards, Ahiram Tavarez Guest Relations Department Bahía Principe Grand Jamaica
Dear Guest, We are very concerned to hear about your experience and sincerely apologize for the inconvenience you encountered. At Bahía Principe Grand Jamaica, we maintain strict standards for cleanliness, guest comfort, and safety, and yo… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe room, the view
All was great
Dear guest, Thank you for your kind words. We’re thrilled to know you had such a positive experience and truly hope to welcome you back very soon. Warm regards, Nicole Hernández Bahia Principe Team
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewWater park for kids, variety of food
Long line at check in. I tried checking online but it wasnt successful
Dear Ms. Michelle, Thank you for your comments. We are pleased to know you enjoyed the water park and the variety of food. We apologize for the inconvenience you experienced. We appreciate your patience and your feedback, which helps us improve. Sincerely, Bahia Principe Team
Dear Ms. Michelle, Thank you for your comments. We are pleased to know you enjoyed the water park and the variety of food. We apologize for the inconvenience you experienced. We appreciate your patience and your feedback, which helps us im… Show more
Reviewed: 11 July 2025 · Stayed in June 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThe food was good and a great variety to choose from
No one gave us instructions on how to get around, not even the wifi code we were not given and everytime I called they put me on hold and never come back
Dear Ms. Norma, Thank you for sharing your comments. We appreciate your feedback as it helps us continue improving our services. Sincerely, Bahia Principe Team
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewGood Had a variety of foods
We didn't get any instructions about anything on the property We had to figure out stuff or called for help
Dear Ms. Norma, Thank you for your feedback. We’re pleased to know you enjoyed the variety of food. We regret any inconvenience during your stay and appreciate your comments. Sincerely, Bahia Principe Team
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewThe staff acknowledged mum's 86th Birthday. All I know is, if it wasn't for the staff, and I mean most of the staff that we interacted with, Bahia hotel would not survive as the staff are exceptional 10/10 for customer service.
WE booked a 2 night stay at Bahia Principe to celebrate our mum's 86th Birthday who is severely arthritic but luckily for us she is always readily able to walk but she needed an wheelchair to be fair we neglected to order a wheelchair but assumed maybe we could have had a chance to book one once we arrived for our stay. The room was not adequate for the stay as there were no handrails in the bathroom or toilet areas and therefore we had problems trying to help mum on and off the lavatory or in or out the shower. Also your elevators in the hotel are really confusing you have level 1 pointing to level 2 level 3 pointing to level 4 there are no signposts as to where you actually are in the hotel. We met other guests who we're confused as to where they were and of course we have our elderly mother taking her time walking around with us trying to find our room it was absolutely ridiculous we just didn't know what level floor we were on. We met other guests in corridors confused as to where they were and again if it wasn't for the excellent staff who were going about their business housekeeping or whatever showed us where we were and where we needed to get to once again thank God for your exceptional staff and good customer service. It was only a matter of time before we found a guest asleep in the corridors because they gave up looking for their rooms.
Dear Mrs. Venetia, We are pleased to know that our team helped make such a meaningful celebration special. We sincerely regret the inconveniences you encountered during your stay and truly appreciate your feedback, which helps us continue to improve. Sincerely, Bahia Principe Team
Dear Mrs. Venetia, We are pleased to know that our team helped make such a meaningful celebration special. We sincerely regret the inconveniences you encountered during your stay and truly appreciate your feedback, which helps us continue … Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewEat and drink has much has you like
The lift's we're sometimes confusing.
Dear Mr. Mark, Dear Guest, Thank you for your feedback. We’re glad you enjoyed the food and drinks, and we appreciate your comment regarding the lifts. Sincerely, Bahia Principe Team
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewVery nice hotel,with friendly and accommodating staff. The food choices were excellent as well as the drinks This is my 3rd there and I enjoyed it......I'll definitely recommend this hotel as my top 3
I only have 2 things that I did not like 1. There was a lot of mosquitoes inside the room which the baby was allergic to 2.there was a drink bottle bottle under the bed when i entered the room which I informed house keeping about and was there until the day before I left, also the floor was extremely dirty,you can feel dirt on your feet, my baby had to play on the bed which was a bit disappointing and challenging for me. And even after house keeper cleanup it was still the same.
Dear Guest, Thank you for your kind words and for choosing us once again. We truly appreciate your feedback and apologize for the inconveniences you encountered during your stay. Sincerely, Bahia Principe Team
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewEverything went well
A good
Dear Pablito, Thank you for your kind comment. We're glad to know you had a good experience with us. Sincerely, Bahia Principe Team
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewIt’s very big with a lot to do, we enjoyed it
The room was not fresh, different cleaning products should be considered
Dear Guest, Thank you for your feedback. We're pleased to know you enjoyed the resort and all it has to offer. We also appreciate your comment regarding the room conditions; we will certainly take it into consideration as we continuously strive to improve our guests’ experience. Sincerely, Bahia Principe Team
Dear Guest, Thank you for your feedback. We're pleased to know you enjoyed the resort and all it has to offer. We also appreciate your comment regarding the room conditions; we will certainly take it into consideration as we continuous… Show more
Reviewed: 15 June 2025 · Stayed in May 2025
Verified reviewThe breakfast buffet was good and the food in general the hotel overall is very beautiful. The waterpark is just superb, my 4 year old really enjoyed that.
The cleanliness of the hotel definitely needs improvement... like the rooms and lobbies directed to the rooms. Also the mixed alcoholic beverages need improvement as well and the rum cream was watered down.
Dear guest, Thank you for your feedback. We’re happy to know some moments of your stay were enjoyable. Your observations are important and help us continue improving every detail of the experience we offer. Warm regards, Nicole Hernández Bahia Principe Team
Dear guest, Thank you for your feedback. We’re happy to know some moments of your stay were enjoyable. Your observations are important and help us continue improving every detail of the experience we offer. Warm regards, Nicole Hernández … Show more
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewStaff was very friendly & curious..
Key, for bedroom was a problem for half of trip..our room was changed from original reservation..we wanted w beds on all 3 rooms..3 was changed but only one could accommodate, changed back..
Dear Marcia, Thank you for your feedback and for highlighting the friendliness of our staff. We’re sorry to hear about the inconvenience with the room key and bed acomodations. Your comments help us to better understand our guests’ needs and where we can improve. We appreciate your visit and hope to have the chance to welcome you again. Kind regards,
Dear Marcia, Thank you for your feedback and for highlighting the friendliness of our staff. We’re sorry to hear about the inconvenience with the room key and bed acomodations. Your comments help us to better understand our guests’ needs … Show more
Reviewed: 7 June 2025 · Stayed in May 2025
Verified reviewReviewed: 6 June 2025 · Stayed in June 2025
Verified reviewCan't think of anything that was good. Booked early for a special time,but not a 5 star rate.
Long queue for check in. Lack of staff. Few staff bothered to be pleasant or even smiled. Room was not made dispite leaving request. Took 3 phone calls and a visit to customer services, 2 hours later we could shower and change for dinner. Dinner was prepared as for animals. 2 inch piece of ginger and whole bells pepper found on two occasions in the soup. Curry over peppered and food mostly tepid.How could a chef under cook pumpkin? Complained to customer services, no record taken . He just sat and listened dispite me stating this is a complaint. The whole weekend not a special time, a fiasco. Over booked and under staffed.
Dear Berbara, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We regret any inconvenience you may have encountered during your stay, particularly regarding the service delays and the aspects of your dining experience. While this does not reflect the level of service we strive to offer, please be assured that we take your comments seriously as part of our ongoing efforts to improve. We appreciate your visit and hope you may consider giving us another opportunity in the future. Kind regards.
Dear Berbara, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We regret any inconvenience you may have encountered during your stay, particularly regardi… Show more
Reviewed: 3 June 2025 · Stayed in April 2025
Verified reviewProximity to where I was going was close
Needs to be updated. There are no chargers in the bedroom. Only the bathroom, which is ridiculous cause most hotel has an outlet in the lamp at the very least, not comfortable trying to lay down and have your phone charged next to you
Dear Tricia, Thank you for taking the time to share your feedback. We’re glad to hear that our location was convenient for your plans. We also appreciate your comments regarding the room setup. We're sorry to hear that the lack of charging outlets in the bedroom affected your comfort. Your observations are valuable and will be considered as we continue working to improve our facilities and the overall guest experience. We hope to have the opportunity to welcome you again. Warm regards.
Dear Tricia, Thank you for taking the time to share your feedback. We’re glad to hear that our location was convenient for your plans. We also appreciate your comments regarding the room setup. We're sorry to hear that the lack of cha… Show more
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewThe food
The safe did not work
Dear Eddy, Thank you for sharing your feedback with us. We’re glad to know you enjoyed the food during your stay. We regret to hear there was an issue with the safe in your room. Please know that our team is always available to assist with any inconvenience, and we would have been happy to help resolve it during your visit. We hope to have the opportunity to welcome you again in the future. Warm regards,
Dear Eddy, Thank you for sharing your feedback with us. We’re glad to know you enjoyed the food during your stay. We regret to hear there was an issue with the safe in your room. Please know that our team is always available to assist wit… Show more