Price

Na

Stayed in July 2025

The main pool swim up bar had missing tiles right in the center. The shower door in the bathroom was faulty. Floors should be non-skid.

Everything. Beach to pool to river to shopping to restaurants. It's very easy to get around. Photographer a plue

Stayed in July 2025

Electrical system in 4213 needs to be checked properly, power was in and out which was a little inconvenient.

Stayed in April 2025

Breakfast needed more to choose from.

The staff is definitely 10/10

Stayed in September 2024

The food

Stayed in September 2024

Good variety of meals

Stayed in August 2024

the air condition in the lobby wasn't working for two days.

the entertainment and the food

Stayed in July 2024

Buffet fruits were lacking that Island freshnes.

Breakfast buffets were good. The Asian and Italian restaurants were excellent.

Stayed in May 2024

Check in process, resort wasn’t busy but still had us wait over 90 min. Not impressed

Very well kept and staff Soo friendly . Good variety of restaurants and food was great.

Stayed in May 2024

Food in special restaurant was too salty and some. Of the items on menu were not available and no substitute provided

The entertainment

Stayed in October 2023

The food.

The beach. The cleanliness. The view

Stayed in September 2023

I stayed in the suites but had a lot of friends staying in the grand; I didn’t like the fact that I wasn’t allowed to go over there and visit.

The staff at the Suites are incredible. Very helpful and genuine. From the staff hosting the games at the pool to the room keepers, everyone had great energy.

Stayed in October 2023

The multiple power cuts on one of the days

I liked the size of the room and all the daily planned activities to keep visitors entertained if they chose to partake.

Stayed in September 2023

The shower in the room was blocked, and the room smelled mouldy.

The atmosphere, entertainment, food, and the staff. All the staff members were polite, welcoming, and attentive. I thoroughly enjoyed my stay, and I would recommend this hotel.

Stayed in September 2023

Access to Wellness Pool should have been free

Good breakfast with lord of choice. Good Japanese.

Stayed in April 2023

pace of service has a lot of room for improvement

friendly staff

Stayed in January 2023

the shower was super small, had no grab bars and no hot water

the staff. they were pleasant, helpful and always wanted to please

Stayed in December 2022

50/50 whether staff were rude and sassy or pleasant and friendly. Bar staff especially. but tip culture, if you don’t trip every time you get a drink you are made to feel uncomfortable. Run out of drinks a lot, difficult to get even a cold red stripe.

clean, good facilities and layout, great buffets and restaurants

Stayed in October 2022

We had a perfect stay.

The resort was super clean and comfortable. I was a bit disappointed the first morning when the restaurant had a strictly North American breakfast but found out later that day that you can get a Caribbean breakfast at another buffet not too far away. From that moment onwards, everything was perfect! I've been living in the US for 25 years around people who never say hello. It was refreshing to see how the staff were super friendly and warm. They made me feel so comfortable. Even from a distance, they would wave to you. I love this place.

Stayed in July 2025

The beach has too many guys harassing guest to buy things including drugs additionally the reps keep pressuring guest into timeshare like deals. I had several calls early in the morning pressuring me to join them for breakfast. The are very limited choices for dining only Greek, Italian or buffet. The bed was hard/lumpy and very uncomfortable the bath was old and filthy. No real entertainment on-site. I split my trip between RIU palace and iberostar suites and I felt a clear step down in quality at iberostar - I would go to the suites again as the beach site seems to be better value for money.

Nice pool and swim up bar.

Stayed in September 2024

It was hot! The rooms was hot! I had no phone cord, they didn’t accommodate the drinks what we ask for in our fridge!

It was clean

Stayed in July 2024

There was a power outage that made it uncomfortable

Everyone and everything was so accommodating

Stayed in July 2024

The staff at this hotel were so friendly and helpful. They made our stay so enjoyable and comfortable.” . “The rooms were spacious, clean and well-maintained. The beds were very comfortable and the amenities were great.” . “The location was perfect - close to the city centre and attractions. The hotel had great facilities and was very convenient.” . “The breakfast,lunch and dinner in the buffet was delicious and had a great variety of options. The service was excellent and the staff were very friendly and attentive.” . “The hotel was beautiful and the decor was modern and stylish. We had a great stay and would definitely stay here again.”

Stayed in September 2023

Rebecca the manager of the children club

The food

Stayed in August 2023