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  5. Reviews of Indigo Beach Resort

Reviews of Indigo Beach Resort This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

29 Parottee Road, Black River, Jamaica

#5 of 6 hotels in Black River

Guests' Choice

Review Score

Based on 25 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.5

  • Location

    7.7

  • Facilities

    7.0

  • Staff

    8.5

  • Value for money

    7.7

  • Free Wifi

    7.5

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Showing 1 - 25

  • Reviewed: August 9, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The property flooded very fast in the rain. LOTS of mosquitoes. 1 towel and 1 tiny bar of soap provided for a family of 4. No iron, no fridge or microwave in the room. On-site food and beverage prices quite high.

    Full kitchen/restaurant and bar on-site. Room very large, king bed and queen bed. Walk in closet and big bathroom. Free mosquito repellent coils. Extremely friendly and helpful staff. Strong wifi with extenders throughout the property.

    Stayed in August 2025

  • Reviewed: July 14, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff warm and friendly and the food was good.

    It was the ideal location.

    Stayed in July 2025

  • Reviewed: May 30, 2025

    6.0
    Not bad, could be a great value experience if they iron out inconsistencies around catering.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    Limited knowledge of staff of local events, eg trips to Pelican Bar, literally up the road. No knowledge of Crab Festival happening on the day we arrived. Poor cross selling , and lost chance to help us have an enhanced holiday experience and probably spend more money. They will need to upgrade property, but are apparently in the process of doing that. Catering needs to be significantly strengthened and systemised or people will simply dine elsewhere.

    Has the potential to be a very nice resort. Quiet beach. Very nice balcony for dining. Jash ( caretaker / manager) could be a great asset for the hotel. They need to push events like Black River Safari and YS Falls et al and offer to get people there. Offers something very different to all inclusives. Staff tried to be helpful and were always courteous.

    Stayed in May 2025

  • Reviewed: May 14, 2025

    7.0
    PEACEFUL SCENERY, FRIENDLY STAFF & GREAT MANAGEMENT...
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night

    Facility is under new management, so improvements are underway now, looking forward to it. Thanks.

    Chef was excellent on location, food very yummy. The manager (Shanice), other employees (Omar & Josh), and owner were very patient, friendly, and accommodating. They went above and beyond to make sure we were satisfied and content, even beyond their shift hours. They were truly the definition of wonderful customer service. Thank you all.

    Stayed in May 2025

  • Reviewed: March 1, 2025

    7.0
    Very relaxing, welcoming atmosphere, room good size and clean. Surroundings parts need updating.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 5 nights

    Needed some work on outside gardens as a lot of broken pots and looked a little disheveled

    Didn't have breakfast as we wanted ackee but it was out of season but loved sitting out near the beach and water, it's very relaxing

    Stayed in December 2024

  • Reviewed: December 30, 2024

    7.0
    Beautiful Location; Wonderful Staff
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The buildings and grounds are in dire need of renovation and maintenance. Ms. Gooden isn't the owner and so unfortunately, her hands are tied. The owner really needs to step up and invest.the money needed to bring this place up to a good level. Nothing fancy but at least have caps on the faucets, fix the cracked TV in the room, repair the deck and clean up the grounds. Put out some beach chairs. It's as if the owner doesn't care - which is sad as it's a beautiful location and Ms. Gooden does her best with what she has to work with.

    Ms. Gooden was fantastic. From check in to check out and everything in between, she was amazing. She truly cared about your experience.

    Stayed in December 2024

  • Reviewed: December 30, 2024

    7.0
    The seaview and staff are the selling points!
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 2 nights

    • The property has a dated appearance and some items could do with being replaced. • Bring insect repellent due to the beach location

    I highly recommend Indigo Beach Resort for its excellent management, proximity to the sea, and peaceful surroundings. While the property does require some refurbishment, this is something the owner is actively addressing and should not deter you from visiting. Pros: • Stunning sea views • Friendly and helpful manager (Thank you, Ms Gooden). • Courteous and attentive staff • Delicious food • Mosquito net provided • Comfortable bed and pillows • Highly responsive to queries before arrival

    Stayed in December 2024

  • Reviewed: November 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There is an extra cost for breakfast of 10usd plus tax which would be fine if it didn t feel somehow poor value for some scrambled eggs and toast and coffee or tea. Fruit plate is extra 4usd and consists of 5 slices of papaya and a slice of orange.

    The property looks nice but needs some works on the communal areas. It is right on the beach. It s fine for a night or 2 but it is better to have your own vehicle to go eat outside. Las Vegas restaurant is very good option. For Black River Safari just go on your own to the departing point by the bridge and buy a ticket. 25usd pp. We were only 2 people on the boat. Be aware that the tour is not running on Sundays and in really bad weather.

    Stayed in November 2024

  • Reviewed: August 17, 2025

    3.0
    Cheap and cheerful with added bonus of amazing beach but the place needs updating.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Was bitten all night with something other than mosquitoes only while lying on the bed to sleep. 🤷🏽‍♀️ The shower sprayed everywhere else other than the person in it. The toilet made an AWFUL LOUD screeching long noise when flushed. The plug sockets all looked terrifyingly hazardous.

    VERY VERY beautiful spot, private stunning beach lovely olde world hotel with big room and bathroom.

    Stayed in August 2025

  • Reviewed: June 2, 2025

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Tĥe environment

    Did not stay for breakfast

    Stayed in June 2025

  • Reviewed: April 13, 2025

    10
    Hidden gem! Best value for dollar vacation.
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel was newly renovated, lots of freshly planted flowers and beautiful new deck overlooking beach. Great sunset. Dapsie was lovely waitress. Breakfast was authentic. Room was very reasonably priced. It’s a little hidden gem! Crocodile safari was excellent too!

    Stayed in April 2025

  • Reviewed: March 24, 2025

    10
    Superb
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    There is no snack shop for a quick bite

    Even though the place is been renovated, I love the location, the beach, the comfort, calm and sweet. The food was great but a little expensive

    Stayed in March 2025

  • Reviewed: March 18, 2025

    10
    Great value for the dollar, clean, safe and a quaint little getaway.
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 1 night

    The hotel has a boat but it wasn’t available so we had to take a private tour to Pelican restaurant. We prefer doing everything from the hotel.

    Delightful. Property has freshly planted flowers and its restaurant deck is under renovation, but still operating. Best sunsets on the planet! Food was fresh and fairly priced. The Jamaican breakfast was fantastic!

    Stayed in March 2025

  • Reviewed: February 20, 2025

    1.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I did not like the location. It was hard to get transportation to anywhere. The room was dark with mosquitoes and roach infestation. T.V. did not work and also the bed lamp. I had two nights stay and nearly got eaten alive by mosquitoes. Worst hotel I've ever stayed at. The best thing about it is that the few staff they had were quite friendly

    Breakfast was fair

    Stayed in January 2025

  • Reviewed: January 5, 2025

    10
    A very peaceful place with kind and honest staff, love them!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The manager and owners were very kind. I really enjoyed my stay there.

    Stayed in January 2025

  • Reviewed: December 13, 2024

    10
    We are already looking forward to next year.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very quaint spot. Rooms are fresh and clean. The food is fresh, straight from the farm and staff pleasant.

    Stayed in December 2024

  • Reviewed: December 10, 2024

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    My experience with Indigo was horrible. So first the room was moldy and not smelling fresh so I had to pay an extra $35 to be moved the villa. Got to the villa and there was no electricity in the area and there was no generator so I had to rent one and buy gas for it. The owner who seems to be living in Canada has no care for guest and didn't care to try to help. The staff there had no care. Also the owner needs to know that no one wants to be in jamaica calling all the way to Canada for help.

    Nothing

    Stayed in December 2024

  • Reviewed: November 4, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    loved the intimacy of the location and how homely it felt.. The property is fairly decent. The deck overlooking the sea was the show stealer and the staff 💕💕. Thanks Ms. Gooden and I think Ms. Mckenzie if I am correct the chef. Breakfast was wonderful (chef kisses) no complaints. The bed!!! I haven't slept so well in a longtime. Just a few fixes and the thing sell off. Thanks for having us!!

    Stayed in November 2024

  • Reviewed: November 2, 2024

    10
    My family and I are already planning our next visit.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I was hoping for tranquility and comfort when I booked the property, and it delivered. The staff made us feel like family and were helpful with activities of the property.

    Stayed in October 2024

  • Reviewed: March 19, 2025

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in January 2025

  • Reviewed: August 20, 2025

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    There are no comments available for this review

    Stayed in June 2025

  • Reviewed: June 9, 2025

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in June 2025

  • Reviewed: December 31, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in December 2024

  • Reviewed: July 5, 2025

    4.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in June 2025

Showing 1 - 25

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