Didn’t like that they were limited choices for food in the restaurants.

I booked the privilege so I love the room and I love my two butlers jodiann and Omarion they were the best the were just one text away and they ensured they help as best as possible. I like the pool as well and the privilege benefits.

Stayed in August 2025

What I didn’t like was that there’s no where to eat after a certain time, I been to other places all inclusive and there was always food available. Room service menu was not the greatest either

I liked that the property was very clean

Stayed in August 2025

Selling coconuts for 5$ is ridiculous in Jamaica. Most expensive meal like lobster and good steak cuts had a price tag. For the price of this resort these things should come in the price.

It’s beautiful

Stayed in August 2025

More pools side food should be available during non dining hours and just so you can’t stay at the pool area and relax

The atmosphere, the rooms, the views, and the hospitality.

Stayed in July 2025

When we arrived at 247pm we had to wait till 545pm to get our room when check in says 3pm

Everything was in close proximity

Stayed in July 2025

The WiFi wasn’t good. Definitely in the room.

I really enjoyed how big it was and all the food options were great to me. I loved the buffet options & the restaurant dishes. Friday had the most entertainment.

Stayed in July 2025

The checkin process was a little lengthy but not distasteful

Enjoyed the hospitality from the staff and the meal options offered at the restaurants

Stayed in July 2025

The service to prepare the room, while guess leaves for activities. Also We were expecting 2 queen beds, and we were told that they were all booked out.

The breakfast was good, the location is not so great in terms if you don't drive but is a good hide away tho.

Stayed in May 2025

All in all it was a pretty good hotel and I enjoyed my stay. The staff were courteous and helpful, the food was good, the room was sizable with a great view. It had a variety of facilities for anyone to enjoy.

Stayed in June 2025

There are not enough bars, and all except the small lobby bar were open late. Ridiculous that other bars closed at 7 pm. Staff could have been friendlier and I expected staff to check on me at the pool to see if I wanted a cocktail. Instead I had to go to the bar each time.

The rooms were great, and the location was perfect.

Stayed in May 2025

Some quality of food and drinks had dropped a little.

The food was good. They gave us a room upgrade which was very nice. Entertainment was also good. Silent party was a hit. Got a candlelight dinner on the beach and that was awesome too for an anniversary trip. .

Stayed in May 2025

There was nothing to dislike

The service was excellent..

Stayed in May 2025

Most restaurants close at 10 and the food was subpar in the reserved dining restaurants. Food was often delivered cold.

Beautiful property with great view and amenities

Stayed in May 2025

There is nothing really that I didn't like.

I met some of the most gracious staff at Ocean Eden. The staff went above and beyond to make sure you had everything u need. & cater to your needs. Odainia who works with customer service hrlp.me get a cake for my cousin bday and reservation at the hibachi restaurant. She should be awarded for her exceptional customer service and friendly manner. Nothing was never a problem or too hard for her to do. Samantha is a beautiful young lady at check in and check out. She was very friendly and very helpful she should get a promotion. Alot of the staff was exceptional some of the names I csnt remember.

Stayed in April 2025

Only the door key system needs to be upgraded and a robe in the room would be welcome

The ambiance was great, the staff was very friendly and accommodating. Food was super, lots of restaurants and activities

Stayed in April 2025

Nothing

The attention to detail and the friendliness and helpfulness of the staff

Stayed in April 2025

Meal options for Vegan were very limited

As a vegan, breakfast options were limited but I managed

Stayed in April 2025

Rocks to enter the sea. Slow butler service. Poor check in which was at 3pm but we had to wait until 4pm despite being Privilege

Most of the staff. Food surpassed my expectations. Privilege lounge and staff. Being able to book restaurants using the app.

Stayed in April 2025

Everything was pretty great. One suggestion is that the carts used to transport guest around should be made handicap friendly. They were a tad high for me to climb on given my late stage in pregnancy.

Great customer service. I'm 9 months pregnant and visited for my babymoon. They were very accommodating every step of the way. There were many food options which is good and we had access to both properties. Entertainment was also great.

Stayed in April 2025

The overall amenities and offerings.

Stayed in April 2025

They had a shortage of face towels it took a long time to get new faces towels.

I love the property it was my 2nd time there

Stayed in March 2025

Inconsistent Staff Behavior and Service Quality – Staff behavior ranged from extremely friendly to very unfriendly. It felt like you needed to tip first to get even decent service, rather than tipping based on good service. Many staff members had an attitude and seemed unwelcoming, but this might just be a difference in service culture rather than a hotel-specific issue. Terible Sound Isolation in Rooms – The soundproofing was terrible; music playing outside every night until 11:00–11:30 pm felt like it was blasting inside the room, making it hard to relax. No Slippers or Bathrobes – Basic amenities like slippers and bathrobes were missing from the rooms. Poor Fresh Fruit and Vegetable Selection – The worst I’ve seen at a Caribbean all-inclusive. No fresh fruit stands by the pool or beach, which is common in other resorts. The buffet selection for fresh fruits and salads was also underwhelming, though other food options were fine. Early Morning Sunbed Shortage – By 7:30 am, all sunbeds were taken — a common resort issue but still frustrating. Not Enough Sun Umbrellas on the Beach – Limited shade options on the beach. Confusing Reservation System for À La Carte Restaurants – The process to book dining was frustrating. Mediocre Drink Quality – The drinks at the bars were disappointing in terms of both taste and quality. Not Ideal for a Quiet Vacation – The lively atmosphere and constant music make it unsuitable for those seeking peace and quiet.

Comfortable – Everything felt cozy and well-designed. New and Clean – The resort was spotless and had a fresh, modern feel. Huge, Beautiful Swimming Pool – The pool was large and well-maintained, perfect for lounging and swimming. Beautiful, Expansive Property – The resort grounds were stunning and well-kept, creating a peaceful atmosphere. Spacious, Comfortable Rooms – The rooms were almost 50 sqm, with a big balcony offering great views and lots of space to relax. Good AC – The air conditioning worked well, keeping the room cool and comfortable. Plenty of Dining Options – Many restaurants to choose from, though the food was just okay. Perfect for Short Stays (3–4 Days) – Ideal for quick getaways, especially for group celebrations like birthdays. Entertainment Was Okay – There was entertainment available throughout the day — not amazing, but enough to keep you occupied.

Stayed in March 2025

While the food was good, there could be more variety.

The room was comfortable and there were sufficient activities to keep one occupied.

Stayed in March 2025

I liked all the authentic Jamaican cuisine. The spa was excellent and the staff helpful.

Stayed in February 2025