Reviews of Pearl of the City NEW KINGSTON
28 Gallery Way, New Kingston, Kingston, Jamaica

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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewI love the amenities, it’s location felt like home
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewFrom the moment I arrived, the hosts made me feel incredibly welcome. The accommodation was spotless and maintained to the highest standards. Its prime location made exploring the area effortless. I highly recommend this place to anyone seeking comfort, cleanliness, and genuine hospitality.
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe people were very friendly and helpful with lots of things!
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewFriendly host and secure
I didn’t realise it was a share accommodation with owners
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewThe hosts were very accommodating
Bathroom in the hall.
Thanks Virginia, we will be renovating by end of year.
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewThe location was great, and the gated residential area was very safe. Francis and Nastasia were very friendly and helpful. We felt right at home during our stay.
Thanks Michael!… We were so glad to have you.
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewOur hosts were awesome the moment we checked in I instantly felt at home like we were with family, def will be back soon
Only thing I didn't like was that our stay was so short
Lol thanks Nova! Was definitely a pleasure hosting you both. See you next time friends!
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewi like the location of the property everything was close and easy to get to and the property was nice and clean.. I would recommend this property at anytime ..and nastasia and Francis was so nice and easy going and helpful and they give you your space.... thank you again nastasia and Francis .. i will definitely be back
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewThe owner is very helpful.
Reviewed: 21 February 2025 · Stayed in February 2025
Verified reviewIt was nice place with very friendly hosts. The room is within their house, but it’s on its own floor with a bathroom and a little workout / yoga room, so it feels private. We were only there for one night and picked it because it’s so close to the bus station, but we could have easily stayed longer and been very comfortable. Also the A/C unit goes a long way after a big travel day!
It was all good! We had a little bit of a challenge getting into the gated community it’s in because we didn’t have cell service in Jamaica to call Nastasia (host). But we just waited a couple minutes for a car to come along and followed them in. So perhaps more info on the check in process about needing someone to open the gate? Otherwise the whole stay was comfortable, clean, and fairly priced.
Glad you enjoyed your stay Reilly! Will definitely add extra check in steps RE the community gate. Thank you!
Reviewed: 20 February 2025 · Stayed in February 2025
Verified reviewReviewed: 19 February 2025 · Stayed in February 2025
Verified reviewBooked off the plane and immediately accommodations were made. Hosts are a beautiful and nice couple. A/C and our own bathroom and comfortable bed. My husband stayed before so I knew would be a good stay.
N/A
Glad you had a good stay Amy! Was a pleasure hosting you 😊
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewLocation. Facing Emancipation park. In a safe neighborhood of Kingston.
Below expected standards for receiving guests. Some attention to hospitality standards could make a difference. Service is minimal at best. Advice: upgrade bathroom. Provide bottled water in the room. Have towels ready before guest’s arrival. Provide hot water for shower there was none!). Make sure TV is connected, etc… too long to list the “must do”
Hi, I wish you had voiced your concerns while here because we never knew you had issues with the TV, could’ve been the guest right before that did something. The towels were a one off oversight by the housekeeper and apologies as we gave u towels immediately. Please always communicate with your hosts, we are here to serve.
Hi, I wish you had voiced your concerns while here because we never knew you had issues with the TV, could’ve been the guest right before that did something. The towels were a one off oversight by the housekeeper and apologies as we gave u … Show more
Reviewed: 9 February 2025 · Stayed in January 2025
Verified reviewGood. Friendly staff. Notice: You stay in a room in their private home
Nothing. But see also other comment
Happy you enjoyed your stay!
Reviewed: 13 January 2025 · Stayed in January 2025
Verified reviewFrancis was a great host. Our coach arrived early and they allowed us to check in early without any hassle.
Reviewed: 7 January 2025 · Stayed in January 2025
Verified reviewReviewed: 2 January 2025 · Stayed in January 2025
Verified reviewReviewed: 1 January 2025 · Stayed in December 2024
Verified reviewPerfectly ok accommodation
All was good
Reviewed: 31 December 2024 · Stayed in December 2024
Verified reviewThe hosts are very helpful and accommodating. The bed was extremely comfortable. WiFi good and available smart TV with Netflix access. Quiet, excellent location, basically a minute from New Kingston. Very secure gated property.
The host is already aware and it is being sorted.