Reviews of Riu Negril - All Inclusive 5 stars

Dear Watson, Thank you very much for being our guest. We appreciate your feedback, as it helps us understand which aspects we can focus and improve on. Warming ocean temperatures and changes in ocean circulation patterns are directly impacting seaweed ecosystems, leading to both seaweed blooms and declines in certain areas. Moreover, seaweed itself can play a role in mitigating climate change by absorbing carbon dioxide, seaweed is necessary for the balance of the ecosystem, which has been shown to be damaged by human activity. Please note the cleaning is done by the local authorities, since they are in charge of the area, it is public, however, our management allocates staff when occupancy allows in order to help with the cleaning as much as we can. As service is our absolute key value, we are sorry to read of your discomfort with some areas. Please accept our apologies for failing to provide you the best birthday. Allow us to wish you return so we can provide you with a beautiful brithday celebration. We will be following this up further, it is our hope to host you again. Warmest wishes, Hotel Riu Negril Online Reputation Manager

Dear Watson, Thank you very much for being our guest. We appreciate your feedback, as it helps us understand which aspects we can focus and improve on. Warming ocean temperatures and changes in ocean circulation patterns are directly im… Show more

Dear Robyn, Thank you for your feedback. We are delighted to hear you enjoyed our swim-up pool. We understand your comment regarding our location being far from other attractions. We always recommend reviewing our hotel's address and location details on our booking channels before completing a reservation to ensure it aligns with your preferences. We appreciate your comments and hope to welcome you back to RIU Hotels & Resorts in the future. Best regards, Hotel Riu Negril Online Reputation Manager

Dear Robyn, Thank you for your feedback. We are delighted to hear you enjoyed our swim-up pool. We understand your comment regarding our location being far from other attractions. We always recommend reviewing our hotel's address and loca… Show more

Dear Pommells, Thank you for sharing your experience with us. In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. It is saddening to read you weren't completely happy with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. We will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience. Best Regards, Hotel Riu Negril Online Reputation Manager

Dear Pommells, Thank you for sharing your experience with us. In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishe… Show more

Dear guest, Thank you very much for your great feedback and being our guest. We strive to make all of our guests feel welcome and relaxed during their time with us. Your remark will be forwarded for furtther acknowledgement. We very much look forward to seeing you again. Kindest Greetings, Hotel Riu Negril Online Reputation Manager

Dear guest, Thank you very much for your great feedback and being our guest. We strive to make all of our guests feel welcome and relaxed during their time with us. Your remark will be forwarded for furtther acknowledgement. We very mu… Show more

Dear Rafael, Thank you for sharing your thoughts about your stay; we appreciate hearing our guests' opinions. We are very sorry that your stay with us was not the best for the reasons mentioned. We will take charge of your observations and forward them to the responsible teams. We are sorry to learn that you didn’t agree with our specialty restaurants booking system. Considering the number of reservations and our experience, we’ve found this system to be the most convenient in our hotels, although we are always open to suggestions. We hope to have the opportunity to welcome you back in the future, so we can provide you with a better experience. Sincerely, Hotel Riu Negril Online Reputation Manager

Dear Rafael, Thank you for sharing your thoughts about your stay; we appreciate hearing our guests' opinions. We are very sorry that your stay with us was not the best for the reasons mentioned. We will take charge of your observations an… Show more

Dear guest, It is fantastic to learn you enjoyed your stay at our hotel. Knowing that you had a nice stay and our lovely staff made you feel welcome makes us very proud. We look forward to wecoming you again! Warmest wishes :) Hotel Riu Negril Online Reputation Manager

Dear guest, It is fantastic to learn you enjoyed your stay at our hotel. Knowing that you had a nice stay and our lovely staff made you feel welcome makes us very proud. We look forward to wecoming you again! Warmest wishes :) Hotel Ri… Show more

Dear guest, Thank you for sharing your thoughts about your stay; we appreciate hearing our guests' opinions. We are very sorry that your stay with us was not the best for the reasons mentioned. We will take charge of your observations and forward them to the responsible teams. We hope to have the opportunity to welcome you back in the future, so we can provide you with a better experience. Sincerely, Hotel Riu Negril Online Reputation Manager

Dear guest, Thank you for sharing your thoughts about your stay; we appreciate hearing our guests' opinions. We are very sorry that your stay with us was not the best for the reasons mentioned. We will take charge of your observations and… Show more

Dear Yosanalis, We are thrilled to know you enjoyed your stay! Thank you very much for your kind remarks. Knowing that you had a wonderful time, makes everything worthwhile. We very much look forward to hosting you again soon, Yosanalis :) Caring Greetings, Hotel RIU Negril Online Reputation Management

Dear Yosanalis, We are thrilled to know you enjoyed your stay! Thank you very much for your kind remarks. Knowing that you had a wonderful time, makes everything worthwhile. We very much look forward to hosting you again soon, Yosanali… Show more

Dear Nicole, Thanks for your review. We're sorry we didn't meet your expectations. Your feedback is important, and we'll take it into account. Please be assured that we take our guests’ security very seriously. We do not tolerate illegal activities inside our premises and we immediately report them to the authorities whenever we detect them. In a relaxed environment, in which many people spend their holidays, several aspects must be considered, not only the safety precautions provided by the hotel, but also we do expect our guests to avoid potentially uncomfortable situations or risk to themselves or their belongings in the same way they would in their own countries. However, if you would like to raise a formal complaint, we kindly encourage you to contact our After Travel Customer Care at complaints@riu.com. We'd like to be able to welcome you back. Cordially, Hotel Riu Negril Online Reputation Manager

Dear Nicole, Thanks for your review. We're sorry we didn't meet your expectations. Your feedback is important, and we'll take it into account. Please be assured that we take our guests’ security very seriously. We do not tolerate illeg… Show more