1. The lobby though very beautiful was often overcrowded. 2. Not enough elevators. Long wait and overcrowded . Reflective glass walls in elevators difficult to keep clean. 3. Swimming pool seem small and overcrowded 4. Nightly entertainment was average at best. 5.Sports bar menu too limited 6. Gift shop lack authentic Jamaican crafted items. Items are made in China. Can’t justify purchasing those things. Resorts should support the local Jamaican artists and craftsmen and sell their products in their gift shops. I am disappointed! 7. There are some rocks in the sea that should be removed to avoid injuries. 8. We won a room upgrade but what we received though nicer was not an upgrade. We had a partial ocean view originally and the room we were upgraded to was also a partial Ocean view. Should have been a family room. Disappointed! 9. No incentives offered by management that would entice a return visit.

1. Courteous staff. Always a smile. 2. Clean well manicured grounds 3. Spacious comfortable clean rooms 4. Jamaican dishes included in the menu 5. Water park - children and I enjoyed it 6. Coffee and pastry bar in the lobby 7. Beautiful beach, clear water, palm shaded, plenty of beach chairs. Relaxation 8. Pepe’s jerk chicken and rice and peas adjacent to the beach 9. Reggae music playing everywhere

Stayed in August 2025

I shared a room with three persons. The person who shared the bed for two it was somewhat uncomfortable. There should be at least one queen size and a double bed when a triple occupancy reservation jas been made. Also the hotel should give little kits to guests for example a sewing kit, lotion to take away etc

I loved the front desk staff Nicokye and the waiters also the house keeping staff. The entertainment was good as well.They all were very diligent and made the stay worth our while.

Stayed in August 2025

Location was hard to find, no signage to indicate the entrance.

Restaurants had lots of options to choose from. The workers were friendly. Place was clean and welcoming. Entertainment was great. I had a great time even though I was under the weather. I would definitely return.

Stayed in August 2025

The wifi in the room was very unstable, nothing to count on. Majority of the time there was none. The cleanliness of the room could be weigh better, especially the floor. Couldn't walk barefoot, had to have on a slipper or socks to keep our feet clean. The food for room service is nothing to count on at nights unless you decide to do pastry. That needs working on, let it be at least 75% of what you would experience at the boufet or restaurant.

The food was awesome. The staff was excellent. The view from my room was very breathtaking, even though it wasn't garden. Partial Ocean View, road and neighboring facilities.

Stayed in August 2025

The food was just ok. Jerk chicken on the grill was good but always cold of the grill which makes no sense. Steaks are tough at the steakhouse. Need more than one local beer choice.

It’s new

Stayed in July 2025

The hotel is not that old but the rooms can be cleaned better. The mold / mildew in the bathroom can be cleaned with the right product. There was a hair in the shower which indicated the shower wasn’t cleaned well. There was chips on the floor in the room. I see that the lobby gets taken care throughout the day but the room can use more tender love and car. Hard stains also in the furniture.

I enjoyed the ambiance and the entertainment.

Stayed in July 2025

Close to the beach

Stayed in July 2025

The appointment/booking system. Limited hot tub/spa. Limited courts for tennis, basketball etc. limited entrainment activities.

The friendliness and thoughtfulness of the staff. Also how clean the hotel was.

Stayed in June 2025

Wish we could of stayed longer

Entertainment was very good. And the food was excellent

Stayed in June 2025

It was a bit inconvenient not having an ATM at the property and having to get a taxi to town or sneak onto the resort property next door for extra cash.

I loved that it was so close to the beach and there were things to do at all times of the day.

Stayed in April 2025

More protein options for lunches

Over the meals were great. Options for breakfast was sufficient. The property clean and well kept.

Stayed in June 2025

The food I needed more variety

I love how the staff interacts with the guests. From we arrived and the treats us well. I love the entertainment both in the day and night, big up the entertainment team. You are all doing a fabulous job

Stayed in June 2025

Our flight landed in the morning, but check-in wasn’t until 3 PM. Although we were told we could check in early, we didn’t actually get a room until nearly 5 PM due to housekeeping delays. We were eventually given a different room, but unfortunately, half of our view overlooked the workers’ living quarters behind the resort, while the other half faced the ocean. Every day when we left our room, housekeeping would ask if we wanted it cleaned, which felt a bit unorganized. The steakhouse restaurant was always booked, but you couldn’t even make a reservation until you had a room—by then, it was too late. The other two restaurants on the property were not good at all, which was disappointing. On top of that, many of the staff seemed uninterested or as if you were bothering them when asking for help, which made the experience less enjoyable.

The resort was spacious and absolutely beautiful. The scenery was stunning, with plenty of room to relax and enjoy the peaceful atmosphere. It was perfect for families, with lots of activities for kids to enjoy. The buffet had a good variety, and the jerk chicken lunch line was definitely a highlight.

Stayed in June 2025

The price per night, distance from the airport and no transportation to and from the airport.

All inclusive and friendly staff

Stayed in May 2025

The shower floor

The staff were really helpful and friendly

Stayed in May 2025

Housekeeping did not do a good job with cleaning the rooms.

The staff was very friendly and helpful. Loved that all the restaurants were centrally located.

Stayed in May 2025

The intrattement by the main pool to noisy, people on vacation want also same relax ,no loud music or vocalist all the afternoon time. Restaurants are not easy to booked and quality of food choice average.

Is a new build hotel so we enjoyed our stay. Food and drink are ok ,a la card restaurants could be better with more choices.

Stayed in April 2025

I did not receive the accomadarion that I paid for. I booked a 18+ swim up and was placed in front of the kids swimming pool.

The staff was friendly and accomadating. The environment was clean and the entertainment was amazing.

Stayed in April 2025

I didn't enjoyed breakfast especially the Jamaican national dish

The breakfast need more of Jamaican native food

Stayed in April 2025

More activity like a game room

Very clean rooms and property is well kept and friendly staff

Stayed in April 2025

There was one night of sleeplessness because of the music playing at the club across the street. The music played till 4am. Otherwise, my rating would be better.

Stayed in April 2025

Food needed more flavor

The location and room

Stayed in March 2025

No reservations available for any of the restaurants during our stay.

Nice and Clean. New. Friendly staff.

Stayed in March 2025

Very nice 👌

Stayed in March 2025