Reviews of Riu Palace Jamaica - Adults Only - All Inclusive 5 stars
Ironshore P.O, Rose Hall, Mahoe Bay, Montego Bay, Jamaica
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Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewNice resort friendly staff
A/c was broken in my room most of the trip.
Dear Kenneth, Thank you very much for staying at Riu and for sharing your feedback with us. While we are glad to find that you enjoyed our staff members´ dedicated services, we are concerned to learn that we may have missed out on some details leaving you with an unpleasant experience. We hope we will have the opportunity to host you again soon to regain your confidence. We wish you all the best, Hotel Riu Palace Jamaica Online Reputation Manager
Dear Kenneth, Thank you very much for staying at Riu and for sharing your feedback with us. While we are glad to find that you enjoyed our staff members´ dedicated services, we are concerned to learn that we may have missed out on some de… Show more
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 16 April 2025 · Stayed in April 2025
Verified reviewThe staff were phenomenal! The location for our suite was excellent the food, the vibe everything was fabulous , i cannot wait to book again.The staffis so friendly everyone and its fun for all diverse and amazing!
My suite, the buffet the location not too far from the airport i loved all of it
Dear nakisha, Thank you for your review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Palace Jamaica! We would be delighted to welcome you back in a near occasion. Have a lovely day, Hotel Riu Palace Jamaica Online Reputation Manager
Dear nakisha, Thank you for your review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Palace Jamaica! We would be delighted to welcome you back in a near occasion. Have a lovely day, … Show more
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewReviewed: 29 March 2025 · Stayed in March 2025
Verified reviewStaff was friendly and accommodating, property was clean, and location is convenient. Tons of entertainment and parties between all three resorts. My only complaints are food was mediocre, the wifi is horrible, and the room bar does not come with premium alcohol even with the Elite Club.
Dear Laura, we appreciate you taking the time to share your review here! We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Palace Jamaica Online Reputation Manager
Dear Laura, we appreciate you taking the time to share your review here! We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Pa… Show more
Reviewed: 4 February 2025 · Stayed in February 2025
Verified reviewLocation was beach front which was excellent. Meals was good no matter where you ate at on the premises. Plenty to do
Problem with the room safe that was not resolved during my visit.
Dear Ariell, Thank you so much for taking the time to review your stay and for the rating! It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future. Have a great day, Hotel Riu Palace Jamaica Online Reputation Manager
Dear Ariell, Thank you so much for taking the time to review your stay and for the rating! It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future. Have a great d… Show more
Reviewed: 22 January 2025 · Stayed in January 2025
Verified reviewFriendly staff and elite alcohol options
The resort rooms were very outdated, walls were dirty, and paint was peeling everywhere. The balcony was filthy and looked as if it hadn't been cleaned in weeks. The staff was friendly but one of our rooms was given to another guest as we were in the middle of the checkin process. As a result we were on completely different sides of the property and on different floors. The experience was not "ELITE" at all. The property was extremely expensive for the quality and should consider updating or lowering their rates.
Dear Mikila, Thank you very much for choosing us for your holiday. It is very disappointing to read about this, since it is never our wish to make any guest’s holiday less than perfect. Much to our regret we must underline that when a reservation has been made with your reservation channel, we cannot deal with it directly. We have no authority over their terms and conditions. It is through your reservation channel that we can review what happened and give you an appropriate response. We appreciate you sharing your feedback, so we can inform the management department. Best Regards, Hotel Riu Palace Jamaica Online Reputation Manager
Dear Mikila, Thank you very much for choosing us for your holiday. It is very disappointing to read about this, since it is never our wish to make any guest’s holiday less than perfect. Much to our regret we must underline that when a re… Show more
Reviewed: 9 January 2025 · Stayed in January 2025
Verified reviewWaitresses
From start it was bad.. Room was not ready... sink was broken.. internet wasn't working on tv.. couldn't access our Netflix log in.. I felt like I should have gotten less stress at elite an I felt I paid way too much and wasn't comfortable at all.. I honestly was disappointed
Dear Ryan, Thank you for taking the time to leave a review about your most recent stay with us. We are very sorry to hear that your experience did not meet your expectations. Your comments mean a lot to us, and we do care that we perform better. We hope that you will give our hotel another chance so we can impress you. Kind regards, Hotel Riu Palace Jamaica Online Reputation Manager
Dear Ryan, Thank you for taking the time to leave a review about your most recent stay with us. We are very sorry to hear that your experience did not meet your expectations. Your comments mean a lot to us, and we do care that we perform … Show more
Reviewed: 2 January 2025 · Stayed in December 2024
Verified reviewI was unable to explore the property because the room I reserved was overbooked and therefore I had to stay at a different property.
They overbook rooms.
Dear Quanza, Thank you for choosing RIU Hotels & Resorts and submitting a review of your recent stay with us. It's unfortunate to hear you weren't completely satisfied with your recent experience, as we strive to provide all of our guests with a wonderful experience from beginning to end. Please rest assured that we will communicate all of your valuable feedback with our management team for an appropriate follow up. We would be delighted if you would honor us with another opportunity to convince you of our RIU service and quality. Best regards, Hotel Riu Palace Jamaica Online Reputation Manager
Dear Quanza, Thank you for choosing RIU Hotels & Resorts and submitting a review of your recent stay with us. It's unfortunate to hear you weren't completely satisfied with your recent experience, as we strive to provide all of our guest… Show more
Reviewed: 7 December 2024 · Stayed in December 2024
Verified reviewAn adult-only, all-inclusive, beautifully situated hotel that’s not too far from the airport is the perfect vacation spot.
There is difficulty getting the reservations you want for your dinner preferences.
Dear Jenny, Thank you for your review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Palace Jamaica! We would be delighted to welcome you back in a near occasion. Have a lovely day, Hotel Riu Palace Jamaica Online Reputation Manager
Dear Jenny, Thank you for your review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Palace Jamaica! We would be delighted to welcome you back in a near occasion. Have a lovely day, H… Show more
Reviewed: 25 November 2024 · Stayed in September 2024
Verified reviewReviewed: 4 November 2024 · Stayed in November 2024
Verified reviewI liked the view and how close it was to the beach. The scenery was nice.
Well first off we booked dinner on the beach and there was a misunderstanding with the lady at the front desk. When we mentioned dinner on the beach she said would y’all like to book 7,7:30 or 8? We booked 8 because we knew we were doing excursions that day. Long story short, it was booked for 7pm without our acknowledgment then when I asked her about it she acted clueless and had an attitude as if she didn’t give us the option to book at 8. Why would we book 8 if SHE didn’t give us the option to? We still were able to have the dinner but it wasn’t decorated as advertised online esp for the price. The host was very nice though! and the food was decent. We had two wash cloths when we first arrived, then when I put in an order for the next day 2.5 hours passed before our excursion and I still didn’t receive them even after asking a housekeeper in the hallway about them. I understand they probably were busy. We had to use the same ones again and I just put another order in for some when we got back. The buffet food and room service food wasn’t good but what do you expect all inclusive? The bartenders were very nice and the drinks were good though! I probably wouldn’t stay here again first and last.
Dear Damien, Thank you for sharing your feedback. It is disappointing to hear that you encountered the above mentioned inconveniences, as our goal is to make all of our guests´ stay memorable, exceeding expectations as we deliver quality service. Please rest assured that we have shared your comments with the corresponding department to reassure the standards are being met. We hope that you will give us the opportunity to welcome you again at our resort and share the best experience. Sincerely, Hotel Riu Palace Jamaica Online Reputation Manager
Dear Damien, Thank you for sharing your feedback. It is disappointing to hear that you encountered the above mentioned inconveniences, as our goal is to make all of our guests´ stay memorable, exceeding expectations as we deliver quality… Show more
Reviewed: 2 November 2024 · Stayed in October 2024
Verified reviewReviewed: 28 October 2024 · Stayed in October 2024
Verified reviewReviewed: 22 October 2024 · Stayed in October 2024
Verified reviewI loved the ambiance, the staff were so friendly. The room was top tier, the place was comfortable and the food was excellent. Thanks to Janieve (not sure if that’s how her name is spelt) as well from front desk who checked us in. She’s amazing ❤️
I never had any issues.
Dear Monique, Thank you for taking the time to write such a great review regarding your recent stay with us. We appreciate all of your kind words and recommendations. It is always a pleasure to read about our remarkable staff and the hospitality that they provide to each and every guest. On behalf of the entire team, thank you and we look forward to welcoming you again soon! With appreciation, Hotel Riu Palace Jamaica Online Reputation Manager
Dear Monique, Thank you for taking the time to write such a great review regarding your recent stay with us. We appreciate all of your kind words and recommendations. It is always a pleasure to read about our remarkable staff and the ho… Show more
Reviewed: 19 October 2024 · Stayed in October 2024
Verified reviewClean, comfortable and exciting
Sometimes a lot of noise
Reviewed: 16 October 2024 · Stayed in October 2024
Verified reviewEverything was great!! We loved how close the property was to the airport - 15 minutes. The front desk staff were also warm and friendly. As a matter of fact, the reception staff, especially Sheldon, helped my now fiancé plan the perfect marriage proposal! The entertainment staff and photographers were top notch and very engaging. Finally, the restaurant staff, especially “Dr. Phil”, greeted us every morning with a smile and great conversation. We left the resort feeling like FAMILY!
No complaints.
Dear Kyesha, We are thrilled to know you enjoyed your stay. Our lovely staff will be very pleased to learn that all their efforts were appreciated. Thank you very much for your heart-warming words. Your feedback makes us want to continue working and we cannot wait to welcome you again! Loving wishes, Kyesha, Hotel Riu Palace Jamaica Online Reputation Manager
Dear Kyesha, We are thrilled to know you enjoyed your stay. Our lovely staff will be very pleased to learn that all their efforts were appreciated. Thank you very much for your heart-warming words. Your feedback makes us want to continu… Show more
Reviewed: 25 September 2024 · Stayed in August 2024
Verified reviewThe food, the drinks, the staff, and scenery were great. Loved some of the interactions I had.
The suite had a couple of issues unexpectedly but the staff took care of things to accommodate us.
Dear Anthony, Thank you for sharing your experience with us! It's truly saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience. Have a great day, Hotel Riu Palace Jamaica Online Reputation Manager
Dear Anthony, Thank you for sharing your experience with us! It's truly saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliv… Show more
Reviewed: 18 September 2024 · Stayed in September 2024
Verified reviewEverything food was great. Staff was amazing. Check in was quick and easy no problems. The beach was amazing. Everything was awesome.
I have NO COMPLAINTS!!
Dear Dawnza, We really appreciate you took the time to leave a wonderful review. It does make every effort worthwhile to learn you enjoyed it. We would be very fortunate to be able to welcome your husband and you again very soon. Kindest wishes, Dawnza! Hotel Riu Palace Jamaica Online Reputation Manager
Dear Dawnza, We really appreciate you took the time to leave a wonderful review. It does make every effort worthwhile to learn you enjoyed it. We would be very fortunate to be able to welcome your husband and you again very soon. Kindes… Show more
Reviewed: 18 September 2024 · Stayed in September 2024
Verified reviewBreakfast was great!
I didn't like the wi-fi connection. It was not good which made it difficult to make reservations for dinner.
Reviewed: 15 September 2024 · Stayed in August 2024
Verified reviewAwesome
Nothing
Dear Richard, Thank you for your feedback on Booking.com with regards to your recent stay with us here at the Hotel Riu Palace Jamaica. It is delightful to hear that you had enjoyed your stay. We look forward to welcoming you back to our property in the near future. Best regards, Hotel Riu Palace Jamaica Online Reputation Manager
Dear Richard, Thank you for your feedback on Booking.com with regards to your recent stay with us here at the Hotel Riu Palace Jamaica. It is delightful to hear that you had enjoyed your stay. We look forward to welcoming you back to ou… Show more