Reviews of Riu Palace Tropical Bay - All Inclusive 5 stars
Norman Manley Boulevard Bloody Bay Beach, Negril, Jamaica
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewIt may be quite a distance to travel, but the journey itself is part of the experience, offering views of lush vegetation and beautiful scenery along the way. Upon arrival, the hotel staff were exceptionally friendly, and the food was excellent with a wide variety to choose from. The 24-hour lounge was a great touch, perfect for snacks, light meals, and coffee or tea at any time. Drinks were flavorful, with just the right balance of alcohol and taste. The rooms were spacious, clean, and well-maintained, with a mini bar stocked with a good variety and replenished daily. The TV offered plenty of channels, from Cartoon Network to keep the kids entertained, to BET and other adult-oriented options. What stood out most was the entertainment—there was never a dull moment. From kids’ games and cinema nights to lively events like the RIU White/Neon Party, karaoke, beach parties, and even a silent headphone party, there was always something exciting happening day and night. Overall, it was an experience full of fun, relaxation, and memorable moments.
There were a few inconveniences during the stay: there weren’t enough electrical outlets near the bed, the rain shower in the bathroom was not functioning, and the blow dryer was quite small, requiring extra time and patience to use.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe facilities and entertainment
Limited range on WiFi
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewThe staff was not helpful, and generally rude. I was here 9 years ago and it was a major difference.
I did not like how the staff treated everyone, especially the servers at the Negril restaurant
Dear David, Thank you very much for staying with us. We appreciate you took the time to leave your impressions regarding your recent stay with us. We do our best to provide an excellent service experience, therefore, it is disappointing to read that you found aspects to be below both your expectations and our standards. Your review will be revised further, as we hope that you will give us another chance to host you and to redeem your confidence in us. Best Regards, Hotel Riu Palace Tropical Bay Online Reputation Manager
Dear David, Thank you very much for staying with us. We appreciate you took the time to leave your impressions regarding your recent stay with us. We do our best to provide an excellent service experience, therefore, it is disappointing… Show more
Reviewed: 21 August 2025 · Stayed in June 2025
Verified reviewLovely stay with beautiful views of the sea.
Decor was a little dated. Food wasn’t as authentically Jamaican as I’d like and there were some rowdy activities by the pool during the day.
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewEverything. It was my 3rd time there.
I got tired of eating the food.. They need a better food menu.
Dear Rasheeda, Thank you very much for your kind words and your fantastic review. We are very happy that you had a great vacation with us. Please be assured that we will share your impressions with the corresponding department in order to make adjustments if needed. We hope to welcome you back soon. Kind regards, Hotel Riu Palace Tropical Bay Online Reputation Manager
Dear Rasheeda, Thank you very much for your kind words and your fantastic review. We are very happy that you had a great vacation with us. Please be assured that we will share your impressions with the corresponding department in order … Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewEverything was great except someone promised me ackee and salt fish but didn’t fulfill the promise.
The internet didn’t work in my room. Overall I like the hotel. All the staff are very nice .
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewgreat beach and beach environment
awful service, servers were unhappy to be there. while there was a lot of variety for food most of it wasn't very good. no elevators for the seniors in our group. coffee shop opened at 10? in what world does a coffee shop open that late.
Dear guest, Thank you very much for taking the time to write a review about your stay. We regret that you were unable to enjoy the hotel as much as you had planned. We value your comments and will channel them to the appropriate areas for management. Your comments regarding our staff members come as a surprise. Our policy is to make every attempt to please our guests and for this reason, we are very disappointed to find that our team did not turn around this situation to your complete satisfaction during your stay. We are sorry to learn that we were not able to completely satisfy your culinary wishes with our wide selection of dishes. We can assure you that we strive to improve our service daily in order to offer all our guests in house and future guests a pleasant stay. Certainly, we will share your opinion to our Chef and Maître D'. We sincerely hope you will still consider staying with us in the future and give us the opportunity to offer you a more pleasant experience. Best regards, Hotel Riu Palace Tropical Bay Online Reputation Management
Dear guest, Thank you very much for taking the time to write a review about your stay. We regret that you were unable to enjoy the hotel as much as you had planned. We value your comments and will channel them to the appropriate areas for… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewProperty was super clean and well maintained
Water went out for an hour but it was restored promptly
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewGreat location in beach
Dear guest, We are thrilled to know you enjoyed your stay. We strive for excellence, therefore, we are pleased to read you acknowledged our efforts to provide the best stay. Thank you very much for your positive evaluation. It would be fantastic to welcome you again. Best Reagrds, Hotel Riu Palace Tropical Bay Online Reputation Manager
Dear guest, We are thrilled to know you enjoyed your stay. We strive for excellence, therefore, we are pleased to read you acknowledged our efforts to provide the best stay. Thank you very much for your positive evaluation. It would be … Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewSecond visit in 6 months. There’s no reason to leave the property, everything you need is there. Clean, beautiful and well maintained. Great staff
Leaving.
Dear Calandra, With so many great places to choose from, it is an honour that you decided to give us a try. Thank you very much! Our staff do their best to make our guests’ stay as pleasant as possible. We are delighted to read you loved your stay. Wishing you return soon, Calandra :) Loving Greetings, Hotel Riu Palace Tropical Bay Online Reputation Manager
Dear Calandra, With so many great places to choose from, it is an honour that you decided to give us a try. Thank you very much! Our staff do their best to make our guests’ stay as pleasant as possible. We are delighted to read you love… Show more
Reviewed: 13 July 2025 · Stayed in May 2025
Verified reviewFood was amazing
Dear Jessica, It is wonderful to know you enjoyed your stay. Thank you very much, Jessica! We strive for excellence, your positive evaluation is very gratifying. Looking forward to welcoming you again soon! Caring Greetings, Hotel Riu Palace Tropical Bay Online Reputation Manager
Dear Jessica, It is wonderful to know you enjoyed your stay. Thank you very much, Jessica! We strive for excellence, your positive evaluation is very gratifying. Looking forward to welcoming you again soon! Caring Greetings, Hotel Riu… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewI loved the variety of fruits. The staff were really accommodating and the overall service was excellent.
The food was not to my liking it was always salty or under seasoned
Dear Shauna, We appreciate you took the time to leave your impressions regarding your recent stay with us and your positive observations. However, it is disappointing to read that despite our efforts we could not meet your taste. Nevertheless, we will take note of your feedback and send it to the department in charge. Thank you very much for staying with us, we hope we have the opportunity to welcome you again in the future. Kindest Regards, Hotel Riu Palace Tropical Bay Online Reputation Manager
Dear Shauna, We appreciate you took the time to leave your impressions regarding your recent stay with us and your positive observations. However, it is disappointing to read that despite our efforts we could not meet your taste. Neverth… Show more
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewStaff was excellent and attentive.
Bed was a bit too firm
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewVery clean Friendly staff
I liked everything
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewI loved the beach location, the staff overall were very friendly and the entertainment was very good.
The colour scheme and decor in the bedroom and buffet restaurant were dated, needs updating. Small pools. The same food most days. A little too rowdy by the pool bar and inappropriate dancing (twerking) one afternoon by the pool whilst people were trying to have lunch, off putting! Thin bedroom walls and lots of door slamming. Didn’t feel like a 5 star resort.