Opiniones del ROK Hotel Kingston Tapestry Collection By Hilton 4 estrellas

Hello John, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience with our breakfast and the service from our cleaning staff did not meet your expectations. Providing warm hospitality and quality service is very important to us, and we truly regret that we fell short during your stay. Your comments have been shared with our team to ensure improvements are made, especially in training and guest interaction. We value your input and hope you'll consider giving us another chance in the future to provide the experience you deserve.

Hello John, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience with our breakfast and the service from our cleaning staff did not meet your expectations. Providing warm hospitality and qua… Mostrar más

Hello Gustavo, I am disappointed to read that your stay did not meet your expectations. I would like to apologise for the inconvenience caused. I can assure you all matters have been addressed with the relevant Departmental Heads to ensure immediate follow up

Hello Gustavo, I am disappointed to read that your stay did not meet your expectations. I would like to apologise for the inconvenience caused. I can assure you all matters have been addressed with the relevant Departmental Heads to ensure… Mostrar más

Hello Paco, Thank you for sharing your feedback. We’re pleased to hear you enjoyed the breakfast and found the cafeteria to be a good experience. However, we’re very sorry to learn that your interaction with the restaurant staff fell short of expectations — that is not the level of service we aim to provide. Your comments have been shared with our Food & Beverage team for immediate review and improvement. We also regret that the surrounding area did not meet your expectations. Your insights are valuable and help us better understand our guests’ experiences both inside and outside the hotel. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a better stay.

Hello Paco, Thank you for sharing your feedback. We’re pleased to hear you enjoyed the breakfast and found the cafeteria to be a good experience. However, we’re very sorry to learn that your interaction with the restaurant staff fell shor… Mostrar más

Thank you for taking the time to share your feedback Sandra. To start things off, we are sincerely apologetic for the less than desired experiences throughout your stay. We are truly disheartened as we pride ourselves on providing A-1 service and exceeding guest expectations. We have already started the necessary investigations to put corrective measures in place to ensure there is not a reoccurrence of what was shared. Our hope is to have the opportunity to host you again, this time exceeding your expectations.

Thank you for taking the time to share your feedback Sandra. To start things off, we are sincerely apologetic for the less than desired experiences throughout your stay. We are truly disheartened as we pride ourselves on providing A-1 servi… Mostrar más

Hello Jamie, We want to extend a BIG Thank you for your kind review! We have gone ahead and shared same with our Team. Notes of your concerns were made, and we will share with the relevant parties. It would be an honor to have the opportunity to host you again.

Hello Jamie, We want to extend a BIG Thank you for your kind review! We have gone ahead and shared same with our Team. Notes of your concerns were made, and we will share with the relevant parties. It would be an honor to have the opportun… Mostrar más

Hello Luis, Thank you for sharing your feedback with us. We would like to apologize for not meeting your expectations regarding the menu prices. We are disheartened to read that we did not meet your expectations this time around and hope to have the opportunity to host you again, this time superseding your expectations.

Hello Luis, Thank you for sharing your feedback with us. We would like to apologize for not meeting your expectations regarding the menu prices. We are disheartened to read that we did not meet your expectations this time around and hope… Mostrar más

Dear Raul, Thank you for your positive scores and feedback. We are delighted to read that you found our facilities and team members excellent. We will be sure to share this review with them. Thank you again for choosing the ROK Hotel Kingston and we look forward to hosting you again soon.

Dear Raul, Thank you for your positive scores and feedback. We are delighted to read that you found our facilities and team members excellent. We will be sure to share this review with them. Thank you again for choosing the ROK Hotel Kings… Mostrar más