Reviews of Royalton Hideaway Blue Waters, An Autograph Collection All-Inclusive Resort - Adults Only 5 stars
Highway 1 Mountain Spring, 0000 Falmouth, Jamaica
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewIt was clean and beautiful
The location
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewI am extremely disappointed with my recent stay at Royalton. The level of service did not meet basic expectations, much less the standard Royalton advertises. I requested birthday decorations for a special occasion, and nothing was done. When I followed up with Guest Services, I was told they were “low on banners” and had “no balloons” — highly unprofessional and unacceptable for a resort of this level. The mini bar and tea station in my room were not stocked. I ordered room service for tea and drinking water, and it never arrived. Despite raising these issues and even sending an email report to Customer Service, I have yet to receive any acknowledgment or follow-up. This was supposed to be a special experience, but it turned into frustration and disappointment. I cannot recommend Royalton based on this experience.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewWe loved that it was clean, spacious and welcoming staff and the food was good also
Didn’t have much options for entertaining and the bars closed too early in the night. Guess they want persons to go to the sports bar
Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewCleanliness and beauty of the property. Everything is well kept. Loved ordering room service to the room. Amazing beach on the property
All is good, But more variety of food in the buffet is needed
Dear Charlene, Thank you for sharing your feedback! We’re thrilled to hear that you enjoyed your stay, found the property clean and well-kept, and appreciated the beach and room service. We also appreciate your suggestion regarding buffet variety and will share it with our team as we continually look for ways to enhance our guests’ dining experiences. We look forward to welcoming you back to Royalton Hideaway Blue Waters for another enjoyable stay! Warm regards, Management Team
Dear Charlene, Thank you for sharing your feedback! We’re thrilled to hear that you enjoyed your stay, found the property clean and well-kept, and appreciated the beach and room service. We also appreciate your suggestion regarding buffet … Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewIt is a lovely hotel. I liked the pool bar, Zen Restaurant and the Indian cuisine
I didn't like the Amarildo Restaurant
Hello Grant-Deans, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the pool bar, Zen Restaurant, and our Indian cuisine. We’re sorry that Amarildo Restaurant did not meet your expectations. Your comments have been shared with our culinary team as we continually strive to improve our dining experiences. We appreciate your feedback and look forward to welcoming you back for another memorable stay! Warm regards, Management Team.
Hello Grant-Deans, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the pool bar, Zen Restaurant, and our Indian cuisine. We’re sorry that Amarildo Restaurant did not meet your expectations. Y… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe welcome drink, the Bell Man, were quite welcoming. The restaurants were inviting and easy to understand during the meal times, the staff that I interacted with were courteous and friendly.The room was on the seventh floor, it offered a lovely view of the pools the Zen and the caribbean sea. The yoga exercises was quite interactive and Helpful, as Gym had caused some tightness of our muscles. We had my Guest took some pictures via your giftshop staff, that highlighted her dress.I appreciated those especially. My guest enjoyed the facilities and ots conveniences for the most part.
I had made a special request via bookings.com for the 12th of August, which is My Guests birthday. I also went to guest services and reiterated the special request upon my arrival, However on the 12th, we didn't see the decorations that was requested just a plate of fruits upon our return from the pool. That was the main reason for chosing the resort as I had been to the Blue Waters prior and the room was up to expectations so a high bar was set for this return. She has been disappointed with the oversight of the request.
Hello, Thank you for sharing your detailed review. We’re glad to hear that you and your guest enjoyed the warm welcome, beautiful room views, restaurants, yoga exercises, and other amenities during your stay. We sincerely apologize that your special birthday request was not fulfilled as expected. Guest celebrations are very important to us, and we regret the oversight. Please know that your feedback has been shared with our team to ensure better attention to special requests in the future. We truly appreciate your kind words about our staff and facilities and hope to have the opportunity to welcome you both back for an even more memorable experience. Best Wishes, Management Team.
Hello, Thank you for sharing your detailed review. We’re glad to hear that you and your guest enjoyed the warm welcome, beautiful room views, restaurants, yoga exercises, and other amenities during your stay. We sincerely apologize that y… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewStaff was good and location was good
Food lacked variety and the drinks were not consistent from bar to bar.
Dear Valued Guest, Thank you for sharing your feedback. We’re glad to hear that our staff and location contributed positively to your stay. We also appreciate your comments regarding food variety and drink consistency, which have been shared with our team as we continually work to improve our guest experience. We hope to welcome you back for an even more enjoyable visit in the future. Warm regards, Management Team.
Dear Valued Guest, Thank you for sharing your feedback. We’re glad to hear that our staff and location contributed positively to your stay. We also appreciate your comments regarding food variety and drink consistency, which have been shar… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewI didn’t like the breakfast choices. On most days food was not replenished. I ask a waiter and her answer was it’s one of those days.
Food variety, temperature of food.
Hello Blackmon, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed your time with family and appreciated our entertainment. We’re sorry to hear that the food and breakfast experience did not meet your expectations. Your comments regarding variety, replenishment, and food temperature have been shared with our culinary team so we can make improvements for future guests. We appreciate your input and hope to welcome you back for an even better experience. Warm regards, Management Team.
Hello Blackmon, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed your time with family and appreciated our entertainment. We’re sorry to hear that the food and breakfast experience did not mee… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe customer service from staff was excellent!!
Nothing
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewI went for the holiday and the decoration and food was amazing!
Didn’t have any problems at all!
Dear Guest, Thank you for returning to stay with us again! We’re delighted to hear that you had another amazing holiday and enjoyed the beautiful decorations and delicious food. Your continued support means the world to us. We look forward to welcoming you back for many more wonderful stays! Warm regards, Management Team.
Dear Guest, Thank you for returning to stay with us again! We’re delighted to hear that you had another amazing holiday and enjoyed the beautiful decorations and delicious food. Your continued support means the world to us. We look forwar… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe food was great
The room service took too long
Dear Delain, Thank you for sharing your feedback. We’re glad to hear you enjoyed the food and appreciated the comfort and facilities during your stay. We apologize for the delay you experienced with room service and for any frustration this caused. Your comments have been shared with the relevant team to improve our service speed and ensure a better experience for future guests. Thank you again for your review, and we hope to have the opportunity to welcome you back for an even smoother stay. Warm regards, Management Team.
Dear Delain, Thank you for sharing your feedback. We’re glad to hear you enjoyed the food and appreciated the comfort and facilities during your stay. We apologize for the delay you experienced with room service and for any frustration th… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe entertainment.
Everything was great!!
Dear Shelly, Thank you for your wonderful feedback! We’re so happy to hear that you enjoyed the entertainment and that everything was great during your stay. We look forward to welcoming you back for another fantastic experience! Warm regards, Management Team.
Dear Shelly, Thank you for your wonderful feedback! We’re so happy to hear that you enjoyed the entertainment and that everything was great during your stay. We look forward to welcoming you back for another fantastic experience! Warm re… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewBeach,Bars and restaurants
Kids were allowed on the beach and restaurant. If it’s Adult only then it should be Adults only. I don’t want to hear screaming kids while trying to enjoy a meal if it’s supposed to be adults only.
Dear Mykeshia, Thank you for your wonderful feedback and for sharing your experience with us. We’re pleased to hear you enjoyed the beach, bars, and restaurants and would consider returning. We also appreciate your candid comment about the presence of children in areas designated as adults-only. We understand how important it is to maintain the intended atmosphere in these spaces, and we will review our policies and enforcement to ensure a more consistent experience for all our guests. Thank you again for your valuable input. We hope to welcome you back soon for an even better stay. Warm regards, Management Team.
Dear Mykeshia, Thank you for your wonderful feedback and for sharing your experience with us. We’re pleased to hear you enjoyed the beach, bars, and restaurants and would consider returning. We also appreciate your candid comment about th… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe meals were delightful and very tasty. The options were good and varied. Special thanks to the staff that made every effort to get a spot at the ZEN restaurant although it was fully booked.
I didn't like to see the flies pitching on the food. That was a turn off for me.
Dear Taylor, Thank you for your wonderful review! We’re delighted to hear that your husband’s birthday celebration, especially the dinner at Zen restaurant, was exceptional. It’s great to know you enjoyed the tasty and varied meal options, and we’re proud of our staff’s efforts to secure your reservation despite the high demand. We sincerely apologize for the issue with flies around the food, we take this seriously and will work closely with our team to address and minimize this moving forward. Thank you again for your valuable feedback. We hope to welcome you both back soon for another memorable stay! Warm regards, Management Team.
Dear Taylor, Thank you for your wonderful review! We’re delighted to hear that your husband’s birthday celebration, especially the dinner at Zen restaurant, was exceptional. It’s great to know you enjoyed the tasty and varied meal options… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewStaff were professional, attentive and helpful.
Was not advised of a late check-out charge.
Dear Dennis, Thank you for your kind words about our staff. We’re glad to hear you found them professional, attentive, and helpful throughout your stay. We apologize for the lack of clear communication regarding the late check-out charge. We appreciate your feedback and will work to improve how we inform our guests about such policies to avoid any surprises in the future. We hope to welcome you back soon for another excellent experience. Warm regards, Management Team.
Dear Dennis, Thank you for your kind words about our staff. We’re glad to hear you found them professional, attentive, and helpful throughout your stay. We apologize for the lack of clear communication regarding the late check-out charge.… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewThe staff was excellent at theirs job and very welcoming. I had a few games with a few members of staff
I like the pool, the beach, the bar 🍸 the food 👌 and entertainment, especially the Jamaican night entertainment that was excellent play a couple games win a few live the quiz and everyone learning to dance I would definitely come back again 😀
Dear Lesa, Thank you so much for your fantastic review! We’re thrilled to hear that you enjoyed the warm welcome from our staff and had fun playing games with the team. It’s wonderful to know you loved the pool, beach, bar, and especially the Jamaican night entertainment, it sounds like a truly memorable time with the quiz and dancing! We can’t wait to welcome you back again for another great stay! Warm regards, Management Team.
Dear Lesa, Thank you so much for your fantastic review! We’re thrilled to hear that you enjoyed the warm welcome from our staff and had fun playing games with the team. It’s wonderful to know you loved the pool, beach, bar, and especially… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified review