Breakfast could’ve had a bit more protein for non pork eaters. I still enjoyed breakfast though.

We loved the staff they were so pleasant and always informative and accommodating Andre was such a pleasure to speak to and helpful with whatever we needed. He was a breath of fresh air. The food was very good loved lunch, dinner and the specialty restaurants. The activities water Aerobics was excellent instructors were fun I liked bingo as well. The entertainment each night was a pleasure to listen too. Meet nice mature adults and had good conversations with many.

Stayed in August 2025

Really can’t think of anything.

The property was clean, well maintained, and beautifully designed.

Stayed in August 2025

I think nearly 8k USD for 11 nights is a lot when there are not enough activities/ areas to relax around the resort. There is only one pool that had a lot of flies in it. Also if it rains, there is no proper lounge apart from the reception area. There is only 1 restaurant open during the day time and one bar (that serves bar snacks) which feels limited when you are spending so much.

Amazing big rooms, cleanliness, the nicest staff, and the entertainment manager Rashai was just amazing. You also don’t have to fight for seats by the pool.

Stayed in July 2025

n/a

The resort was very nice and well kept and the staff was very accommodating at all times!

Stayed in August 2025

Great all inclusive hotel . Very good food, sea view rooms , beautiful beach and sunsets

Stayed in August 2025

No AC throughout the lobby area and elevators. Jamaica is too hot to not provide air on the elevator. Also the food was too American. I would prefer Caribbean food options every day at buffet. Also the grill wait for food was so long. They changed the way the food options were at the grill. In the past the grill option area was buffet and I preferred it that way. Food service was much quicker and quality was much better. Now the change is order at request for low quality. Fish sandwich ran out of coco bread and gave hard buns.

The location, the staff, customers service and my room.

Stayed in August 2025

The staff were awesome. The Jamaican food was excellent. Love the S Hotel. This is my third time there.

Stayed in August 2025

l hated the shower, it kept on flooding the bathroom

Everything was very good and nice

Stayed in July 2025

The housekeeper bypassed our room multiple days and we had to request towels and do without made beds.

The buffet and room service food was good. Room was nice, quiet and clean. The property was constantly being cleaned and maintained. The staff was both friendly and helpful.

Stayed in July 2025

Easy access to the beach Lovely staff Great hotel restaurant food

Stayed in July 2025

That the room did not have a view to the sea and no balcony at all(the mini suites) so it was not kitten enough and it was hard to dry up the clothes.

I liked the stuff who were very nice. The generosity and the food was good especially in the sea food restaurant.could be more diverse in the buffet.

Stayed in July 2025

Housekeeping performance was deficient! Had to call daily to get service unbelievable!!!! This was a downer and frustrating experience.

Food was very good and fresh! Our room was perfectly fine. The staff friendliness and service Top! Many people contributed to our pleasures stay The chef Maurice! very accommodating and personally involved in great service and delicious food . Marlon asst Mgr contributed to making arrangement for a big birthday cake last minute. Very kind gentleman ! very much on top of guests attention and services.

Stayed in July 2025

Limited trash bins in the room. Didn’t see the pool getting clean as often as it should - given that it was a 24 hour access pool. Only met one staff member who seemed displeased with his position—- one of the lobby bar bartenders I didn’t catch his name but he was short and always had me wait. He would see me at the bar and leave me waiting to get his attention for over 5 minutes. At one point he walked off, left his post unattended and additional guests came looking for him. He could’ve at least said he was getting food and have another employee help attend the area. Found that off about him. This comment is not for the hotel but it seemed more like a couples resort attraction.

From the beginning of our group trip till the end we had the most amazing time. Upon our check in we were upgraded to a suite and that was able to accommodate group of three perfectly. We received room service everyday and appreciated it because it avoided us asking for additional towels or trash to be removed. Everywhere we went we were greeted by staff. Not many people were coming and going but the staff were very friendly and even remembered our names! Which was a beautiful thing. The pool is an attraction because it’s right there but my group and I found the beach to be way better than spending time at the pool. We also received service from the pool bar at the beach so that was very nice in not having to exit the beach for a drink. They do have designated smoking areas one in the beach and one outside of the lobby with nice benches, chairs, and an outside fan. The community outside the hotel was always very welcoming and made sure we were okay. They have a local store where we saw employees go as well and a smoke shop with good deals. All in all very calm quiet good staff willing to recommend good local spots where you can step off the resort.

Stayed in June 2025

I think the restaurants can offer more food options. The Italian menu was disappointing. The buffet was underwhelming. Food can definitely be improved.

The property was nicely designed and decorated. The staff were for the most part very friendly and welcoming. Located on the beach which was really nice compared to other resorts in Montego Bay and always a chair available. It was also located near the Hip Strip which allowed for walking off the resort.

Stayed in June 2025

None

As seen on photos and videos

Stayed in June 2025

Nothing, real nice place

Staff was friendly and attentive, property well kept and clean and the food was really good.

Stayed in June 2025

There was no jerk pork from the grill daily. I couldn’t think of anything else that I didn’t like because I there really wasn’t anything significant.

Close to the airport. The food was excellent! The staff friendly and accommodating, and the room was cleaned daily! It was my birthday trip and the staff surprised me with a celebratory song while delivering dessert! Love the entire experience. Definitely will be back!

Stayed in May 2025

Helpful, friendly, professional staff. Great facilities, lovely comfortable room. Would definitely stay again. Highly recommended.

Stayed in May 2025

I was not there for an extended period so I cannot tell.

The ambiance was great and front desk person was very welcoming.

Stayed in April 2025

I recently celebrated my 40th birthday at the S Hotel and had a truly wonderful experience overall. From the moment I arrived, the atmosphere was vibrant and refreshing, and the staff went above and beyond to make the stay special. I booked a Junior Double Suite, which was spacious, well-appointed, and perfect for a celebratory getaway. One small issue I encountered was that the bedsheets were not clean upon my initial check-in, and unfortunately, they were not changed again after the room was cleaned on the second day. I didn’t bring it up during the stay since the suite had two beds, and I was still very comfortable. However, I did mention this to David at check-out, who was professional and attentive. Despite this minor hiccup, the overall experience was exceptional. The energy of the hotel, the quality of service, and the way the staff made me feel truly valued made my birthday celebration memorable. I would definitely return and recommend the S Hotel to others looking for a lively and relaxing getaway.

Stayed in May 2025

The food

We loved the location, and the food was excellent at all restaurants. The buffet was the best buffet. Regardless, breakfast lunch or dinner was always on point. It's not the largest but by far the best buffet I've ever eaten

Stayed in May 2025

Nothing, this hotel is amazing.

The breakfast was good but could have been a little warmer. Need better warmers

Stayed in April 2025

1. The lack of transparency of sugary ingredients in drinks in the cafe. Fresh juices should not include sugary syrups 2. The shower in my room was clogged, causing the water to drain slowly and pool around my feet instead of flowing away properly. 3. Service in the Jamaican restaurant was mechanical, lacked the warmth I am accustom to from Jamaicans. The first portion of oxtail was dry and a small portion. 4.Policy for visiting guests 5.Overpriced catamaran tour - photographers on the tour did not capture the experience simply targeted a few which felt dishonest, the catamaran was poorly maintained, entertainment, history of the coast was lacking, overall it was boring. Shotel should review the tours offered by the concierge services prior to promoting it for guests. 6. The masseur was inexperienced and inconsistent, dissatisfied with the sports deep tissue massage in the spa 7. the size of the room and bathroom for 2 persons - seemed cramped 8. hair on the floor upon arrival and no robe or slippers included until asked. 9. The gym - quite small and ill equipped for the number of guests. 10. Room service for breakfast was not fulfilled. No show and no apology. Night staff took the order but did not deliver at 6am as requested.

The choice of food, quality and taste was exceptional at the buffet and seafood restaurant. The beach was clean, relaxing and accessible. The makeup mirror in the room was ideal. Really enjoyed the food choices for breakfast , particularly the taste of the local cuisine . The art throughout the property was authentic to the Jamaican culture and proudly and tastefully captured and displayed. The pool upstairs decor and layout was amazingly beautiful. Loved the concept of the cafe to get tea, smoothies etc at any time. The flexibility of the Manager Marlon in listening to our feedback and being extremely accommodating to make our stay more comfortable. Loved the activities such as bingo, Easter hunt, water aerobics and live entertainment daily. Enjoyed the rum tasting and historical review. Overall the staff were polite and very accommodating.

Stayed in April 2025

- the buffet hasn’t had so many options compared to other all in resorts (we only stayed 1 night, so no issue at all for us) - we were told to receive a call whenever check-in is ready which didn’t happen (when going back to the reception 1 hour after official check-in our room was ready) - mini king room was large enough (even when staying longer); but had no cabinet to unpack the luggage

- 2 beautiful pools (1 next to the beach and 1 on the roof top) - beach access with comfortable chairs, umbrellas, towels and service for drinks (beautiful, clean beach) - not too busy at the beach (chairs are not too close to each other) - à la carte seafood Restaurant was really good - the cafe has great coffee - very friendly staff and great service; reception as well as restaurants - we arrived at 2pm; our room wasn’t ready for check-in, but we already received access to the whole property including all restaurants and bars - we could extend checkout to 12pm and could use the whole property until 1pm

Stayed in April 2025