Reviews of Sandals Dunns River All Inclusive Couples Only 5 stars
Mammee Bay Road, Ocho Rios, Jamaica
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Reviewed: 5 January 2025 · Stayed in January 2025
Verified reviewWell maintained hotel, great service, good food options. Loved the coffee shop. Top notch gym.
Poor wifi. For the price, it should have been much more reliable and fast. Kept dropping.
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards
Reviewed: 15 August 2024 · Stayed in August 2024
Verified reviewBeautiful property
The food, hygiene of food wasn’t great, Minimal Carribean food, also buffet food was cold.
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards
Reviewed: 12 August 2024 · Stayed in August 2024
Verified reviewReviewed: 10 August 2024 · Stayed in August 2024
Verified reviewReviewed: 12 June 2024 · Stayed in May 2024
Verified reviewReviewed: 1 January 2024 · Stayed in December 2023
Verified reviewThe property is new so the rooms are nice and new. The food was pretty good and the Dunns Rum Club is probably the best thing at this resort.
The basic thing in an all inclusive is people should be walking around and checking on you periodically. This was non existent unless you were in a butler room. In the 4 days we were there, we had to get all our drinks ourselves. No one asked us if we needed anything, people picked up our cups without offering to refill our drinks. The butlers are very obtrusive. They come out very early and take all the good chairs so its difficult for regular guests unless you come out at 7 am or earlier. They took the cabanna we booked which took time to resolve. I hope its teething issues as the resort is new but I personally won't go back. Sandals needs to set some better rules for butlers. There are chairs taken and no one shows up all day while people are looking for a spot. Butlers come out early and take all the good spots. The biggest thing is that people need to come check on you and bring drinks, thats like the most basic thing in any resort. Paying 400 per night per person and having to do everything yourself makes no sense. Go RIU next door for half the price and better service.
Our deepest and most sincere apologies for your experience during your stay. We at Sandals strive to create the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards
Our deepest and most sincere apologies for your experience during your stay. We at Sandals strive to create the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you duri… Show more
Reviewed: 29 December 2023 · Stayed in December 2023
Verified reviewBeautifully situated and attention to detail I was a proud Jamaican
There is nothing dislike
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
Reviewed: 7 November 2023 · Stayed in September 2023
Verified reviewReviewed: 7 November 2023 · Stayed in November 2023
Verified reviewReviewed: 11 August 2023 · Stayed in August 2023
Verified reviewBeautiful rooms beautiful beach and pool, lovely snack bar always open
Very small buffet breakfast, every restaurant was a la carte and took hours to get served. Extremely expensive spa for no reason, massage wasn’t worth 200 dollars at all.
Reviewed: 21 July 2023 · Stayed in July 2023
Verified review