Reviews of Sandals Royal Plantation All Inclusive - Couples Only 5 stars
Main Street, Ocho Rios, Jamaica
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Reviewed: 1 November 2023 · Stayed in October 2023
Verified reviewReviewed: 9 July 2023 · Stayed in April 2023
Verified reviewBreakfast was fine and great location
Once checked in at front desk we were turned over to our Butler, Anthony. He was running around trying to handle multiple check ins & we were rushed into our room & he forgot to tell us about special dinner for returning guests, which we missed. Butler was a nuisance most of the time. Our shuttle to airport was scheduled at wrong time, good thing we noticed it. This was our Third trip to Royal Plantation and the dining was good (although the French Restaurant did not have Escargot and my Bouliabase was served over mashed potatoes. Really???
Our deepest and most sincere apologies for your experience during your stay. We at Sandals strive to create the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards
Our deepest and most sincere apologies for your experience during your stay. We at Sandals strive to create the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you duri… Show more
Reviewed: 28 June 2023 · Stayed in June 2023
Verified reviewi really liked the service, the food was great! Robert & Anthony attended us so well!
the entertainment needed help, was awful, the drinks also needed help, a few people from the bar were not so nice. I wish we were informed we can visit all sandals on day one.
Our deepest and most sincere apologies for your experience during your stay. We at Sandals strive to create the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards
Our deepest and most sincere apologies for your experience during your stay. We at Sandals strive to create the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you duri… Show more
Reviewed: 12 May 2023 · Stayed in April 2023
Verified reviewThe scenery was amazing. The butler service was fantastic. If you are looking for an all inclusive vacation on the beach with various water activities as well as attentive butler service, then this is the place. Being able to shuttle over to the other Sandals resort which had many other restaurants to choose from which was 2 minutes away was great. The food was also very good for an all inclusive resort.
There was one night my steak was served basically raw but that was quickly rectified. Also there was a resort next to ours which had music playing which was overhead in our room well past 2am on certain nights. No fault of the resort but it did keep me up some of the nights for a bit.
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards
Reviewed: 30 April 2023 · Stayed in April 2023
Verified reviewlots of fresh foods , exceptional service , courtesy and professional exceeded my expectations.
three separate days we experienced a severe loss in water pressure to no water , staff worked to resolve the issue, very accommodating and apologized for the short time we were waiting for water to be restored. The longest we waited was 15-20 minutes. not a big problem, unless you’re already in the shower soaped up . The costs for some of the excursions seemed pricey, not everyone from the states has money, a $10.00 locker fee at the dolphin exhibit , $180 for pictures , we wanted to purchase one photo of us and we’re denied , they were pushing the entire package.
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
Reviewed: 27 October 2022 · Stayed in October 2022
Verified reviewIt is the best hotel we have ever been to. I can tell many good things about it, but service and personal attention took it to the next level. The stuff was incredibly lovely and professional.
nothing
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards