Reviews of Zoetry Montego Bay 5 stars

Amazing staff. Serenity.

The people and specially our butler David

The best thing about this hotel is the service one of the best myself and spouse has experienced so far and we have been to alot of All inclusive hotels in Jamaica. This hotel isn't for the partyers in my opinion but its for a relaxing time there isn't any entertainment at least not while we stayed there...basically you make your own and it's just you and your spouse's time. This is what we wanted and that's what we got. Very good time! Bigup the Gen Manager David and our butler and the service staff! This is from the couple from room 207 who had their anniversary this weekend. BTW our ac kinda stopped working and I kid you not within 5 minutes the service guy came and had it sorted out remotely we got back our ac in under 15 mins. Great service!

Well I would prefer buffet like a typical all inc where I could pick choose and refuse what I wanted to eat but this didn't affect me.much the food they had on the dine in menu was good.

Beautiful hotel

This an older retired couple hotel Not catered for younger people or guy or girls trip If you’re looking to party do not book this hotel. The staff is wonderful!!!! But it’s definitely a couple hotel… older couple I went as a girls trip & we made the best of it and the staff was awesome! Butttttt if your 55 and up and just want to be isolated with your spouse this is the hotel for you ❤️❤️

Location, quiet, clean, great staff

Hot tub was only hot if I asked for them to turn it on. The restaurants and the food didn't match the printed information we are given at check-in in our room.

The room was big had alot of space

The service was bad the food was very limited to choose from the fish pond was dirty n over all was not a good experience When u wanted coffee from Cafe you had to look for someone to serve you nobody there. I was waiting for bell guy so long until we took our luggage up the stairs our self cause no one came.

Fabulous! An idyllic resort on the most beautiful piece of coastline. The onsite team were fabulous and the food was excellent. We had an exceptional stay here.

There were a number of small things which could easily be corrected and I hope they soon will be. I'd have expected a complimentary taxi from the airport and a trip or two into Montego Bay itself - craft market or Hip Strip. TVs aren't set up to stream?! And it needs to be just a little more lively - doesn't need to be live music but something past 8pm would make all the difference. These things didn't spoil our holiday but for the prices charged, I'd really expect them.

Rooms were clean, front desk staff were extremely helpful with checking in and out, allowing late check out for a later flight

Food options are limited, nothing available late at night as nobody was there to cook anything, bathtub on balcony didn’t work: lighting in the room was very dim, staff members were aggressive and harassing us by knocking on the door and calling our room for an hour long because he thought one of us was attractive and it was very uncomfortable / made us feel unsafe.

I liked that the location was very central. They had a fairly good stocked fridge too.

There’s no entertainment and I hateee the fact that they only have A La Carte restaurants and no buffet. And you wait foreverrrrr for your meal. Room service takes forever too. Idk I’d give this place a 6/10.

The staff was amazing especially Kimberly and Kaneisha, dinner with them each night was a pleasure. The knew exactly what we wanted and preferred and made sure it was provided without us having to ask. Simply great service!

Even with numerous complaints each day, There was no hot water our entire stay. The mini bar wasn’t stocked until day in the evening after mentioning it several times. They ran out of certain food and had very minimal drink selections which was confusing for an “all inclusive, adult only resort”.

The room, the atmosphere, the decoration, the cleanness, and the staff

No hot water to shower or to do anything with. The promises that were made did not come through.

The service was impeccable, they were warm and welcoming

They do need a first aid center with Aloe. However they brought my daughter real Aloe so they are angels that should be provided the Aloe plant

The Resort is beautifully designed with tropical exotic gardens and great spaces. The room was amazing with the most comfortable bed ever and a view from paradise. Hotel staff are wonderful, happy and helpful.

Close to the airport runway which means its noisy from planes, but you do get used to it. Some facilities weren't available.

I booked an ocean view and was given a room with no view. I had to request management several times before getting a response. In the end I was charged for a room I did not get and had to jump threw hoops to get the matter addressed. Only to be offered points which I declined because I will never patronize the Hyatt again. I feel terrible that the other pleasant staff and beautiful location will suffer due to poor leadership

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