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Reviews of Crystal Hotel 3 stars

Al Rabiah Okasha bin Muhsin St, 99999* Amman, Jordan

#165 of 188 hotels in Amman

Guests' Choice

Review score

Based on 296 hotel reviews

6.4

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    6.8

  • Location

    7.3

  • Facilities

    6.7

  • Staff

    7.7

  • Value for money

    7.0

  • Free WiFi

    7.7

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Showing 1 – 25

  • Reviewed: 1 August 2025

    5.0
    It needs an overall maintenance
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Housekeeping

    Location

    Stayed in July 2025

  • Reviewed: 31 May 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    The mattress and pillows were uncomfortable...room size 😌 small according to the price

    The staff was very good.

    Stayed in May 2025

  • Reviewed: 7 December 2024

    5.0
    Maintenance issues
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom needs some maintenence. The toilet lid was broken. And not in the right position. The safe was not fixed to the wall . Any body can carry it and leave. I couldnt have an adapter for the ele socket next to my bed to charge the phone. The staff gave us what we needed but not as nice as we expected. Brakefast stats at arroud 7:30 am .. we had to go out earlier at aroud 7:00 so we lost the chance to eat.

    We got a free upgrad because when we arrived there was no empty small room .. so they upgraded our room to a suite.

    Stayed in December 2024

  • Reviewed: 12 October 2024

    5.0
    Passable
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    It’s located next to a night club and literally I couldn’t sleep the whole night from the sound. That was my only problem

    it was clean and good staff

    Stayed in October 2024

  • Reviewed: 30 September 2024

    7.0
    Descent stay
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Air Conditioning noisy

    Location is perfect. Breakfast good. Accessible to nearby restaurants and supermarkets. Central location

    Stayed in September 2024

  • Reviewed: 28 June 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    The music sounds in a bar near the hotel

    The place

    Stayed in June 2024

  • Reviewed: 22 June 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 13 nights

    Breakfast was decent, the bare minimum of tradition Jordanian type of breakfast that you see in every house, sometimes there were additional dishes from time to time. The walls in the room I stayed may need a new fresh paint. The drapes that were in my room I noticed that it was teared. I have noticed a small spider once but I managed to get rid of it. The mirror in the bathroom, I felt that this needs to be shortened, especially in the bathrooms where the sinks are in front of the toilet, no need to go into deep details.

    When I arrived at the hotel, I was offered 2 rooms to choose from. The first was at the fifth floor, and I got to say that it was spacious, but in order to get there you have to take the lift to the 4th floor and then take the stairs, moreover I needed extra electric wall socket which I couldn't find unless I didn't see it properly. The room that I chose was on the 3rd floor, room 306, it was okay, for sure smaller but it had what I needed. The staff was really friendly and helpful, for the first couple of days I had a problem with the TV which wasn't working so I called the reception and a guy came to check it up, all what was needed new batteries for the remote and then everything went fine. Another battery problem I faced was with the safe in the closet, as at some point it refused to open, and when I do finally open it I couldn't lock it again, so I called the reception again and a specialist came to check the safe and changed the batteries. One of the things I liked in the room's bathroom is the laundry string that I could pull to be able to wash some of my small items and hang it on the string. The Hotel itself is nice, the staff are friendly and available when I needed them, it just could use small maintenance here and there

    Stayed in June 2024

  • Reviewed: 23 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Property is stick, trying to refreshing with air freshener but not 3 star property

    Property not like advertised in pics

    Stayed in May 2024

  • Reviewed: 24 March 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    The receptionist was not nice. Did not inform me about the wifi, breakfast and even check out timing. Nothing was informed, i had to ask.

    The person that contacted was really nice

    Stayed in March 2024

  • Reviewed: 26 February 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Could not turn on tv

    Breakfast was good! Couldn’t use TV!

    Stayed in February 2024

  • Reviewed: 5 December 2023

    5.0
    Pretty good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Calm area but full with a music at night till 2 AM

    Clean and close to the city center

    Stayed in November 2023

  • Reviewed: 4 December 2023

    7.0
    Overall it was good despite of rent of the room.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The rent was high

    They were good people

    Stayed in December 2023

  • Reviewed: 17 November 2023

    7.0
    I think everything was worth it
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 11 nights
    • Submitted via mobile

    There is loud music from place nearby

    Close by everything

    Stayed in November 2023

  • Reviewed: 15 November 2023

    6.0
    Beautiful properties with helpful staff
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The pillows and blankets were not clean but they changed them immediately. I recommend external window cleaning

    Location and staff was very helpful

    Stayed in November 2023

  • Reviewed: 5 November 2023

    7.0
    Good
    • Business trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast food variety.

    Cleanliness

    Stayed in November 2023

  • Reviewed: 20 October 2023

    6.0
    Decent.
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location, no gym.

    Price

    Stayed in October 2023

  • Reviewed: 26 September 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    view

    good price

    Stayed in August 2023

  • Reviewed: 24 September 2023

    7.0
    Good hotel bad staff
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    My ac was not working and first of all the staff member who was working at night time didn’t come from more then an hour after calling him for 3-4 times and then started arguing that ac was fine tho the room temperature was showing 26 on the ac. He was also rude and fighting with us at night time with no solution

    Good value for money but have to compromise on some stuff overall its okay

    Stayed in September 2023

  • Reviewed: 21 September 2023

    6.0
    Not very bad
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Pillows are dirty, very old and not comfortable. The food at breakfast was cheap and not fresh.

    The hotel location was good 👍

    Stayed in September 2023

  • Reviewed: 20 September 2023

    7.0
    I love Jordan and my overall experience was good
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 5 nights
    • Submitted via mobile

    Staff are friendly, the size of the room comparing to the price is very good!

    Staff are friendly, the size of the room comparing to the price is very good!

    Stayed in September 2023

  • Reviewed: 5 September 2023

    7.0
    Comfy with a lovely chef
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 4 nights
    • Submitted via mobile

    .

    Comfy hotel with lovely chef and breakfast facility. The chef is a Happy and positive person who looks after every client. He has passion for his work and he really makes the stay better

    Stayed in September 2023

  • Reviewed: 11 July 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Good hotel

    Stayed in July 2023

  • Reviewed: 9 July 2023

    7.0
    Good hotel and it is recommended for short trips
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Car parking and room maintenance

    Location and staff

    Stayed in July 2023

  • Reviewed: 11 March 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 8 nights

    The Hotel's restaurant is closed.

    The Staff was Great, they were helpful and kind, and they helped in what I ever asked. And the room well heated.

    Stayed in February 2023

Showing 1 – 25

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