Reviews of DoubleTree by Hilton Hotel Aqaba 5 stars

the room was good and bed was super comfy i slept like a baby the food the also very good and clean the pool was a bit small but ok

it was fine i didnt find anything i didnt like

My family and I booked three rooms through Booking.com. Specifically, my father booked a double room and, according to the Booking.com reservation, added my 14-year-old sister as an additional guest. The booking clearly indicated that for a child under 18, an extra charge of 60 JOD would apply, which we paid in advance. The confirmation we received stated that the child’s stay, including sleeping arrangements, was covered in the price we paid. However, when we arrived at the reception for check-in, the staff requested an additional payment of 60 JOD in order to provide an extra bed for her. As a result, we ended up paying 120 JOD in total (60 JOD included in the booking and another 60 JOD at the reception), which was very disappointing since this was not consistent with the information provided in the Booking.com confirmation. The reception explained that this is in accordance with the hotel’s policy, but we had already paid the required fee as specified in the booking. Unfortunately, our attempts to clarify this with the reception were not successful, and we were obliged to pay again. This situation was frustrating and disappointing, not only because of the extra charge but mainly because the booking process was unclear and misleading. My father intends to raise this complaint formally both with Booking.com and with the hotel management. Our main concern is not the money itself but the lack of transparency and clarity, which caused us significant inconvenience at check-in. We hope that the management will take this feedback seriously and ensure clearer communication for future guests.

I contacted them several times to get the invoice, but unfortunately I did not get it. It is difficult to contact them.

I contacted them several times to get the invoice, but unfortunately I did not get it. It is difficult to contact them.

The location was good and in the center

The reciptionst staff was'nt kind

everything okay wonderful

The main entrance is too much narrow . They need to fix the side ways .

Bedroom

Crowded reception

Location

Swimming pool

My overall stay was good, but there are a few points worth mentioning: The pool is small and not suitable for all age groups. There was a slight delay in preparing the rooms. Although I had booked in advance through Booking.com and arrived after the official check-in time, there was a crowd of guests waiting for their rooms, and the place felt quite busy. I expected a higher level of organization from a hotel chain of this caliber. The booking details on the app did not fully match the reality; my reservation was for six people with ages specified, but the actual rooms in their standard setup could only comfortably accommodate four people. Overall rating: Very good, but not at the usual excellent standard expected from this hotel chain.

The location, the stuff

The wifi was very poor

Dear DoubleTree by Hilton Aqaba Team, I would like to express my sincere appreciation for the outstanding hospitality and care we received during our recent week-long stay at your hotel. The spa experience was exceptional—each treatment was delivered with professionalism, kindness, and genuine attentiveness. Your spa team created an atmosphere of comfort and tranquility that greatly enriched our stay. I would also like to extend special thanks to Mr. Muhammad Abu Dole, the lifeguard at the hotel pool. His dedication, watchful presence, and friendly manner made a remarkable impression on us. As I was accompanied by my young child, his professionalism and reassuring approach were especially appreciated and allowed us to enjoy the pool each day with complete peace of mind. Please extend our gratitude to Mr. Muhammad and the entire staff for their exceptional service. Your team’s attention to detail and commitment to guest satisfaction made our stay truly memorable. We look forward to returning again in the future. Warm regards, Mowafaq Qadach

The location is perfect—right in the center, close to everything. The gym, sauna, and steam room are excellent: clean, well-maintained, and feel brand new. Breakfast was amazing, offering a wide variety of options that suit all tastes.

There were a few things I didn’t like about the hotel: • The minibar fridge in the room was practically useless — it didn’t cool anything. • The internet connection was extremely weak throughout the entire hotel, even inside the rooms. • The pool is very small and lacks privacy. It cannot accommodate more than 10 people comfortably. • The jacuzzi is also very small, barely fits 3 people, and the water isn’t hot. It turns off every 5 minutes, and you have to manually restart it each time. • It was also uncomfortable to see several men swimming in their regular clothes in the pool. • Before arriving, I contacted the hotel staff three weeks in advance requesting that our rooms be on the same floor and close to each other — but unfortunately, the opposite happened. • I also requested an early check-in in advance, but instead, we received the rooms only at 3:00 PM, and one room wasn’t ready until almost 4:00 PM. Additionally, the bed sheets were very dirty, and the entire floor had a strong smell of cigarette smoke, which can be problematic for guests with sensitivities.

I really enjoyed my stay at the hotel. The location is perfect—right in the center, close to everything. The gym, sauna, and steam room are excellent: clean, well-maintained, and feel brand new. Breakfast was amazing, offering a wide variety of options that suit all tastes.

There were a few things I didn’t like about the hotel: • The minibar fridge in the room was practically useless — it didn’t cool anything. • The internet connection was extremely weak throughout the entire hotel, even inside the rooms. • The pool is very small and lacks privacy. It cannot accommodate more than 10 people comfortably. • The jacuzzi is also very small, barely fits 3 people, and the water isn’t hot. It turns off every 5 minutes, and you have to manually restart it each time. • It was also uncomfortable to see several men swimming in their regular clothes in the pool. • Before arriving, I contacted the hotel staff three weeks in advance requesting that our rooms be on the same floor and close to each other — but unfortunately, the opposite happened. • I also requested an early check-in in advance, but instead, we received the rooms only at 3:00 PM, and one room wasn’t ready until almost 4:00 PM.