6.9

Opiniones del Grape Village Hotel 3 estrellas

Princess Taghrid Muhammad, Behind Al Fawanes Hotel Apartments, building no. 88, 11731 Amán, Jordania

  • Lorena

    Escrito en 10 de octubre de 2024 · Se alojó en octubre de 2024

    Comentario auténtico

    El personal muy atento. Llegamos en la madrugada y había una persona en recepción para recibirnos. Todo bien.

    nada

    Respuesta del alojamiento:

    Hello Lorena and good day to you! Thank you very much for your positive feedback. It was a real pleasure meeting your beautiful family and we hope to see you again in the near future. Best wishes from Grape Village Team.

    Grape Village Hotel
    11 de octubre de 2024
  • Alicia

    Escrito en 14 de agosto de 2024 · Se alojó en agosto de 2024

    Comentario auténtico

    El suelo muy limpio, habitación muy espaciosa, aparcamiento gratuito en frente del hotel. Bien señalizado.

    Esta detrás de un callejón. Nuestra habitación no entendimos como cerrarla, si la forzabas o abrías con ganas se abría la puerta sin llave. El desayuno no entendimos si podíamos entrar o si teníamos que esperar alguien para recibirnos.

    Respuesta del alojamiento:

    Dear Alicia, Thank you for sharing your feedback with us! We’re happy to hear that you found the room spacious, the floor clean, and appreciated the free parking. It's also great to know that you found the hotel well signposted. We’re sorry to hear about the issues with your room door and the confusion around breakfast. We will certainly look into the door lock to ensure it functions properly, and we’ll clarify the breakfast process to ensure our guests feel comfortable and informed from the moment they arrive. We appreciate your valuable comments, and we hope to welcome you back for a more seamless experience in the future. Warm regards,

    Dear Alicia, Thank you for sharing your feedback with us! We’re happy to hear that you found the room spacious, the floor clean, and appreciated the free parking. It's also great to know that you found the hotel well signposted. We’re… Mostrar más

    Grape Village Hotel
    11 de febrero de 2025
  • Silvio

    Escrito en 27 de diciembre de 2023 · Se alojó en octubre de 2023

    Comentario auténtico
  • Ver el hotel
  • Cristina

    Escrito en 15 de octubre de 2023 · Se alojó en octubre de 2023

    Comentario auténtico

    En las afueras de Aman, pero zona concurrida y con muchos restaurantes. Opción muy cómoda si vas al aeropuerto o si no quieres alojarte en el bullicioso centro de la ciudad.

    Quizá faltaba algo de higiene el en baño.

    Respuesta del alojamiento:

    Dear Cristina, Thank you for sharing your feedback with us. We truly value your input as it helps us continuously improve our services. I'm glad to see that you had an overall positive experience during your stay at Grape Village Hotel. Your high ratings for the staff and the excellent value for money are greatly appreciated. Our team takes pride in providing top-notch service, and we're pleased to hear that their efforts made your stay comfortable. I also want to thank you for your positive comments about our hotel's location on the outskirts of Aman. It's indeed a convenient option, especially for those heading to the airport or seeking a quieter setting away from the bustling city center. However, I want to apologize for the issue you encountered with bathroom hygiene. We take cleanliness very seriously, and your feedback is essential in helping us improve our procedures and maintain high standards. Your input is invaluable to us, and we hope to have the privilege of welcoming you back to Grape Village Hotel in the future. We're committed to providing an even more impeccable and comfortable stay on your next visit. Once again, thank you for choosing Grape Village Hotel, and if you have any further comments or questions, please feel free to reach out to us. Warm regards, Ahmad Fawzi Reservation Team

    Dear Cristina, Thank you for sharing your feedback with us. We truly value your input as it helps us continuously improve our services. I'm glad to see that you had an overall positive experience during your stay at Grape Village Hotel… Mostrar más

    Grape Village Hotel
    15 de octubre de 2023
  • Alexandra

    Escrito en 14 de octubre de 2023 · Se alojó en octubre de 2023

    Comentario auténtico
  • Iskander

    Escrito en 27 de julio de 2023 · Se alojó en julio de 2023

    Comentario auténtico

    Los colchones de las camas eran bastante duros

    Respuesta del alojamiento:

    Dear Iskander, Thank you for taking the time to provide feedback on your recent stay at Grape Village Hotel. We appreciate your ratings and your comments about your experience. We are pleased to hear that you found our staff service, location, comfort, and value for money to be satisfactory during your stay. Your feedback in these areas is appreciated. However, we want to apologize for any inconvenience you experienced due to the hardness of the mattresses. We understand that mattress comfort is a personal preference, and we will take your feedback into consideration as we work to enhance the guest experience. Your feedback is invaluable to us, and we hope that you will consider giving us another chance to provide you with an improved experience in the future. If there's anything specific you'd like to share or if you have any requests for your next visit, please don't hesitate to reach out. Your satisfaction and comfort are of utmost importance to us. Once again, thank you for choosing Grape Village Hotel for your stay in Amman. Warm regards, Ahmad Fawzi Reservation Team

    Dear Iskander, Thank you for taking the time to provide feedback on your recent stay at Grape Village Hotel. We appreciate your ratings and your comments about your experience. We are pleased to hear that you found our staff service, loca… Mostrar más

    Grape Village Hotel
    20 de septiembre de 2023
  • Ver el hotel
  • Inma

    Escrito en 17 de julio de 2023 · Se alojó en julio de 2023

    Comentario auténtico

    Hotel con buenas instalaciones, habitación amplia. Buena ubicación si quieres estar alejado del caos del centro y salir sin mucho tráfico de la ciudad. En nuestro caso salíamos con dirección a la frontera con Israel. Cerca de muchos restaurantes.

    Horario de desayuno un poco limitado.

    Respuesta del alojamiento:

    Hello! Thank you very much for your positive feedback. It was nice to have you with us and we can't wait to have you again as our guest in the near future! Grape Village Team

    Grape Village Hotel
    17 de julio de 2023
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