Reviews of Kempinski Hotel Ishtar Dead Sea 5 stars
Sweimeh Dead Sea Road, 18186 Sowayma, Jordan
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewOnce again a great stay - thanks so much to Era and Ivan for their fantastic hospitality
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe room I selected was amazing. Nothing like I've had before.
Dear Mr. Fradio, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We’re delighted to hear that you had an enjoyable stay and that we were able to provide you with excellent service. We will be sure to pass along your kind words to the team. We hope to welcome you back soon for another wonderful stay! Kind regards, Victor Betro General Manager
Dear Mr. Fradio, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We’re delighted to hear that you had an enjoyable stay and that we were able to provide you with excellent service. We will be … Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewWe upgraded our room to be closer to the main pools facing the lazy pool, since the main hotel was a bit far and involved quite a walk. The team kindly provided golf carts whenever we needed to move around. We had friends staying at other hotels, though unfortunately the restaurant only serves hotel residents, so we couldn’t invite them to dine with us. The staff were wonderful throughout-especially the lifeguard at the Dead Sea. Access to the Dead Sea mud bath and scrubs was very easy and enjoyable. The room was clean, well-equipped, and had all the amenities we needed. The resort is large, with plenty of activities to enjoy, although there was an extra charge for the kids’ club.
Dear Ms. Iman, Thank you so much for your kind words and for taking the time to share your positive experience with us. We are thrilled to hear that you had such an enjoyable stay and that our facilities and services met your expectations. It’s always a pleasure to receive feedback like yours, and we’ll be sure to pass along your compliments to the team. We hope to welcome you back soon for another wonderful stay! Kind regards, Victor Betro General Manager
Dear Ms. Iman, Thank you so much for your kind words and for taking the time to share your positive experience with us. We are thrilled to hear that you had such an enjoyable stay and that our facilities and services met your expectations.… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewEverything Perfect stay in all levels
Dear Ms. Manal, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We’re delighted to hear that you had an enjoyable stay and that we were able to provide you with excellent service. We hope to welcome you back soon for another wonderful stay! Kind regards, Victor Betro General Manager
Dear Ms. Manal, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We’re delighted to hear that you had an enjoyable stay and that we were able to provide you with excellent service. We hope to… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGreat hotel and great pool area Very friendly staff
Dear Mr. Talal, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We’re delighted to hear that you had an enjoyable stay and that we were able to provide you with excellent service. We will be sure to pass along your kind words to the team. We hope to welcome you back soon for another wonderful stay! Kind regards, Victor Betro General Manager
Dear Mr. Talal, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We’re delighted to hear that you had an enjoyable stay and that we were able to provide you with excellent service. We will be s… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe location is nice. The spa is also quite beautiful and well designed.
The service I received was an absolute disaster. Everything from the location of the room to the transportation services within the hotel was absolutely ridiculous. You need to wait a long time for the cart to take you around, and if you think you can walk up about 5 flights of stairs in the sweltering Dead Sea heat, think again. Couldn’t even have a proper evening drink because everything was fully booked and no one told us we need to make reservations before visiting any of the restaurants/ bars.
Dear Mr. Timur, Thank you for taking the time to share your experience with us. Although we are happy to know that you enjoyed your spa experience. We learned with regret that we unfortunately have not lived up to your expectations during your stay with us. We are very sorry to learn that you did fully enjoy our resort mainly due to the delay in the club car and inadequate shortcomings which deranged your overall satisfaction with us. I am sorry that you felt our team was not as responsive as desired over the eventful and lively day of your stay with us. We have taken note of your comments and certainly discussed the matters with the respective department heads so that necessary action can be carried out and ensure that our future guests will not experience this inconvenience. We hope to have the pleasure of welcoming you back to the Dead Sea hopefully soon! Kind regards, Victor Betro General Manager
Dear Mr. Timur, Thank you for taking the time to share your experience with us. Although we are happy to know that you enjoyed your spa experience. We learned with regret that we unfortunately have not lived up to your expectations during … Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewExcellent
Nothing
Dear Mr. Waleed, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We’re delighted to hear that you had an enjoyable stay and that we were able to provide you with excellent service. We hope to welcome you back soon for another wonderful stay! Kind regards, Victor Betro General Manager
Dear Mr. Waleed, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We’re delighted to hear that you had an enjoyable stay and that we were able to provide you with excellent service. We hope t… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewgd breakfast
the hotel is getting old and needs renvoation, the bathroom shower full of black mold (rotten), the check in were delayed for more than 30 mintues , they gave me late check out instead, the room is missing side table beside the bed, , the pool (river pool) all tiles is broken which cause kids feet to bleed, the waterfall in the river pool also not working! it does not qualify for the hype or the price we paid.
Dear Mr. Faris, Thank you for taking the time to share your experience with us We learned with regret that we unfortunately have not lived up to your expectations during your stay with us. On behalf of the entire team, we would like to extend our sincerest apology for the shortfalls you have encountered. Unfortunately, you were disappointed by the level of cleanliness and the room which fell below your expectations. We have taken note of your comments and certainly discussed the matters with the respective department heads so that necessary action can be carried out and ensure that our future guests will not experience this inconvenience. We hope to have the pleasure of welcoming you back to the Dead Sea hopefully soon! Kind regards, Victor Betro General Manager
Dear Mr. Faris, Thank you for taking the time to share your experience with us We learned with regret that we unfortunately have not lived up to your expectations during your stay with us. On behalf of the entire team, we would like to ext… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewServices everything was amazing
Nothing
Dear Dr. Sarah, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We’re delighted to hear that you had an enjoyable stay and that we were able to provide you with excellent service. We hope to welcome you back soon for another wonderful stay! Kind regards, Victor Betro General Manager
Dear Dr. Sarah, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We’re delighted to hear that you had an enjoyable stay and that we were able to provide you with excellent service. We hope to… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewPerfect place, for couples or family the service was top tier the food the comfort had everything needed
Dear Mr. Qasim, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We’re delighted to hear that you had an enjoyable stay and that we were able to provide you with excellent service. We will be sure to pass along your kind words to the team. We hope to welcome you back soon for another wonderful stay! Kind regards, Victor Betro General Manager
Dear Mr. Qasim, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We’re delighted to hear that you had an enjoyable stay and that we were able to provide you with excellent service. We will be s… Show more
Reviewed: 21 August 2025 · Stayed in June 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe room was luxurious, the lights in it were super comfy. The breakfast is pretty good and they have a lot to choose from, and it tastes amazing, definitely tastier than your average hotel breakfast. The pools were amazing and the water was clean. Also, The DJ next to the adult pool is great.
I didn't like that the bread wasn't fresh in the breakfast. That's pretty much it
Dear Valued Guest, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We’re delighted to hear that you had an enjoyable stay and that we were able to provide you with excellent service. We will be sure to pass along your kind words to the team. On the other hand, we have taken notes of your comments and shared with tour culinary brigade for necessary action to be carried out. We hope to welcome you back soon for another wonderful stay! Kind regards, Victor Betro General Manager
Dear Valued Guest, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We’re delighted to hear that you had an enjoyable stay and that we were able to provide you with excellent service. We will b… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewAs always everything
Dear Mr. Raed, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We’re delighted to hear that you had an enjoyable stay and that we were able to provide you with excellent service. We hope to welcome you back soon for another wonderful stay! Kind regards, Victor Betro General Manager
Dear Mr. Raed, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We’re delighted to hear that you had an enjoyable stay and that we were able to provide you with excellent service. We hope to … Show more