Reviews of New Rafi Hotel

The staff and price

The review wasn’t accurate I give it 5 out of 10 To old . Location is crowded… to noisy because of the street as windows without isolation

Staff is very helpful and attentive. Rooms are comfortable and the location is great. I have stayed here multiple times now and will continue to recommend this hotel.

I would definitely recommend this place! The location is great, walking distance to the Citadel and a bunch of other places. I stay one night before going down to Petra. When I get back to Amman I will be staying again. 10/10

The rate of the room was good and the man at the front desk was kind

Our water was completely out in our room before we went to sleep. We figured it’d be back on in the morning, but it wasn’t so we went down to ask the staff. They said they’d look at it and then proceeded to keep chatting the whole time we were at breakfast. After 45 minutes I asked if it had been fixed and he said he’d check. He went to the room and came back saying it was working. I went to the room and still zero water. Most beds were clean, but one had clearly not been washed. Some insects, nothing too bad, but did find ants. The breakfast was subpar. Only two spoons available, no serving utensils, cheese and meat already warm at 8am. The location was on a very noisy street

The staff were really helpful specially Youssef. Excellent value for money

Good value for the money. It is in the old city near the Roman theater. The reception de sk guys were helpful.

Nothing.

Friendly staff and excellent location, for a decent price.

The manager Muhammad was extremely friendly and helpful. Allowed us to check out at a later time due to arriving at 6am. We were able to keep our bags there for the full day whilst we toured downtown.

It doesnt look like in the pictures, its a basic hotel that is actually pretty dirty, staff is very nice but otherwise people are smoking inside, on the hallways all night, we moved to an airbnb after just a night.

Nothing

I wasn’t expecting Western standards, but the level of neglect was overwhelming. There were dead insects in the bathroom, on the shower floor, and even on the bed. The toilet was leaking, causing the bathroom floor to remain wet, and it wasn’t functioning at all. There was no toilet paper provided anywhere in the room. The overall hygiene was simply unacceptable. From a distance, I saw the breakfast area and noticed dark stains on the walls, clearly from a lack of proper cleaning. We decided to book another hotel immediately. We didn’t stay the night, only rested for a few hours after a 20-hour flight from Australia while searching for alternative accommodation. The view from the room was directly onto an industrial ventilation area with multiple AC units and a rock wall, blocking any natural light. When we were finally leaving and I returned to drop off the keys, the manager approached me and asked why we were leaving. I explained the issues, and he offered to upgrade us to a better room. I told him it was too late. All rooms should be kept in a condition fit for guests from the start. I would not recommend this place to anyone, and frankly, I believe many of the positive reviews are not genuine.

Nothning

I wasn’t expecting Western standards, but the level of neglect was overwhelming. There were dead insects in the bathroom, on the shower floor, and even on the bed. The toilet was leaking, causing the bathroom floor to remain wet, and it wasn’t functioning at all. There was no toilet paper provided anywhere in the room. The overall hygiene was simply unacceptable. From a distance, I saw the breakfast area and noticed dark stains on the walls, clearly from a lack of proper cleaning. We decided to book another hotel immediately. We didn’t stay the night, only rested for a few hours after a 20-hour flight from Australia while searching for alternative accommodation. The view from the room was directly onto an industrial ventilation area with multiple AC units and a rock wall, blocking any natural light. When we were finally leaving and I returned to drop off the keys, the manager approached me and asked why we were leaving. I explained the issues, and he offered to upgrade us to a better room. I told him it was too late. All rooms should be kept in a condition fit for guests from the start. I would not recommend this place to anyone, and frankly, I believe many of the positive reviews are not genuine.

The place is spacious, very quiet and clean. The staff were excellent and very respectful. Thank you for this wonderful hospitality.

Most beautiful hotel with extremly nice Service Team. We were even able to do an early Check-in when we aked if we could leave the luggage. The room was free so no problem. Beautiful bath, cosy bed. We were delighted. Will come back if we have the chance.