Reviews of Sun Rise Hotel & Hostel & Tours 2 stars

Smelly, sewage and smoke No breakfast as mentioned in the description They told me they have no record of my reservation even though I showed them the confirmation code and the emails I got from booking.com ****the doors are broken they don't lock****be careful ladies, didn't feel safe there. The staff was okay though

Great staff very friendly and helpful

We chose this location as being very close to the Jett bus station to get a bus to Petra. Unfortunately although the location was ideal, nothing else was. There were no curtains in the room, the promised Air Con didn't work, the balcony door had no lock making it feel quite insecure, the room faced the street which was constantly noisy, the bathroom smelt very bad and generally the whole place needed some serious renovations. But the main sticking point of our stay was a group of drunk students who turned up in 2 batches from Aqaba, one at 1am, the other at 3am. These obnoxious people were yelling, slamming doors and being generally disruptive well into the night making it impossible to get to sleep. The hotel managers claimed to have talked to the students but this made no difference whatsoever. In the end, we had to visit Petra severely sleep deprived. We do not consider being able to sleep at night to be an unreasonable expectation in a hotel. We ended up changing hotels at extra cost to leave this place early. Very disappointing. No refund was offered either.

The air condition

Nothing

The staff are not honest and they will try to trick you

I booked a 3 nights three beds room with AC and a private bathroom, and they gave me a room with 2 bed and AC nested of 3 beds that I booked and payed for and they turned off the AC after 4 hours and they asked me to pay for it if I want to keep it running so I left the hotel after the first night and I didn't got any compensation or my money back I will never stay over there again and I will tell all my friend and family to never book at the same Hotel

Unhelpful staff

I don't like the behaviour of staff

Got nervous when reading review, but I still decided to book this hostel because it nears Jett. During my stay, I'm satisfied with the hostel. The room is clean, bed is comfortable. I don't feel too much noisy, maybe my room is on other side of the main road. The staffs are helpful and the owners are kind. Inside the room is quite cold. You need to prepare your own tissue and toilet paper if you can't use their toilet water.

Friendly staff & good communication Near with Masjid, mall & market The room affordable with the price Room with balcony

Narrow room with 3 bed

no problem, thanks

Very nice people and comfortable rooms.

Nothing

The worst hotel I ever seen in my life and I am a frequent traveler. Filthy, poor condition, no standards This should closes asap. Never ever book at this hotel.

The hotel is really nice and well localed in the center of the city and near bus stations, especially to go to Petra. Le owner and his sons are lovely and gave me really helpful advices to travel in the country. We had great talks about the culture and jordan history. Would definitly come back

Bad treatment, the hotel closing early and not being open 24 hours, and tactless treatment by the staff, as in the pictures