“The staff was very helpful and they even waited for us at the train station as a surprise. They went out the way to make our stay memorable. We arrived late, they picked us up from the station, also dropped us off to the only restaurant still open at 09:30pm and gave us a lot of help. When we checked out, they even help us to plan the train journey for our next destination. Excellent”
“We had the best time at Shinzan Kinosaki! The staff was friendly and helpful. They upgraded our room during our check-in and we were absolutely blown away by the place and treatment. Extremely clean, beautiful and luxurious feeling. Both the dinner and breakfast were amazing experiences, it was fun to walk around in the yukata provided by the hotel and the onsen experience itself was very nice. Absolutely nothing negative to highlight, We will definitely return during our next visit to Japan!”
“From the moment we stepped off the train the service from the hotel was excellent . The rooms are spacious and the breakfast fantastic . The hot spring area was relaxing even after a really hot day . On our final day the staff arranged for our cases to be sent to the information centre opposite the train station and then arranged for a car to take us to the Ropeway , they really couldn’t do enough for you .”
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