Lisa, Stewart and all the staff (Ben, Matt and Anneke) were outstanding. Rooms were very comfortable and the onsen most relaxing. Short walk through the carpark to the slopes. We had a great time at Active Life and would definitely stay there again.

Stayed in March 2025

Having to leave at the end of the stay

Lisa and Stuart are amazing hosts - true hospitality professionals, who are fixated on providing the best experience possible. The outdoor onsen was lovely, the rooms comfy, and the bed quilt is amazing!

Stayed in March 2025

None

The room is clean, location is good, breakfast good, staffs are nice

Stayed in March 2025

Nothing

Lisa the manager went above and beyond to make our stay so enjoyable. She could not do enough to make us feel at home, from meeting us and taking our luggage to and from the bus, adjusting our room to add 1 more person and even a surprise birthday breakfast with an amazing birthday cake! Thankyou again🙂

Stayed in March 2025

Everything was good

The manager (Lisa) was a person who cared about her guests. She cared that the rooms were comfortable and the guests were happy. The property is close to the ski fields. On our last day the manager drove our luggage up to the bus stop and we walked up - fantastic service!

Stayed in February 2025

All the staff were lovely and so welcoming. Facilities were clean and the entire place felt cozy and warm. We would not have had such an amazing trip if it weren’t for Lisa, 100/10 service. Thank you !!

Stayed in March 2025

From the moment we arrived, the team at Active Life made us feel welcome and part of the ‘family’. Lisa, who manages the hotel is an absolute gem! She made our stay extra special, helping us with whatever we needed. The hotel is large and perfect for families. It has everything we needed, and the vibe is relaxed. The location is easy access to the ski fields. We can’t wait to come back next year!!

Stayed in February 2025

Nothing

We had a family of 3, and the room was excellent, Lisa was great host and welcome everyone. I would definitely recommend anyone wants a homey vibes, they made you feel like your at home.

Stayed in March 2025

Great staff, comfortable and close to ski lifts

Stayed in March 2025

More a what could be improved, it would be nice to have a sauna, however, not essential the Onsen was very warm,

The hotel is very clean and everything works and the location, being less than a 100m walk to the slope, was ideal. However, the stand out was the staff. Lisa and her team could not do more for us and for that reason alone I will be returning next year,

Stayed in March 2025

Staff and management were brilliant and very supportive when I had an injury on the slopes. Lisa was very welcoming and informative of the area, local food and processes of hiring gear and using the slopes etc. We look forward to coming back one day !

Stayed in March 2025

The property is so close to the main Madarao lift, the staff (Lisa, Stu, the chef, everyone) go out of their way to make your stay everything it needs to be. Nothing is a problem that can’t be solved. Breakfast included every day is great, dinner and bar on site is good as well (or lots of other options in short walking distance as well). Beds are comfy, rooms are quite large by Japan standards, onsite onsen was great, free use of washer/dryer.

Stayed in March 2025

Can get little noisy at times

Location close to slopes, comfy beds, nice onsen, amazing staff, good food.

Stayed in February 2025

Would love if there was a really warm central area with comfy couches that you could relax in. Bar provided some of this but it was a bit cool as was the foyer couch area - mind you we had just come from very over heated Japanese hotels where we walked around in shorts and t-shirts AND it was VERY cold outside. The snow just didn't stop falling.

Comfortable room with adequate storage, comfortable bed and pillow and a nice view over the valley. Nice breakfast and dinner (which we had included) but if you are staying more than a few nights, you'd want to try some other dinner options. Dinner menu had several Japanese options and then a couple of specials. Really loved the apple pie. Hotel unexpectedly had a hot pool which unfortunately was not very hot at 5 pm (apparently needed to use later). Location is a very short walk to the ski lifts and the Madarao Hotel Onsen - which was excellent to use. Lisa and her staff were excellent to deal with and I loved the yes attitude. We asked for a dry rack and extra lamp for the room and Lisa provided immediately. Also really liked that Lisa would organise your luggage to be collected from the bus stop and taken back to the bus stop so we didn't have to drag our bags on the 3 min walk in the snow. Will stay again when we go to Madarao.

Stayed in February 2025

Great atmosphere and facilities

Stayed in February 2025

Bathroom had a bad smell. Menu could have had a couple more options. Beer price was too expensive. Would have had more drinks at the bar if the beer prices were cheaper.

Hot tub On site bar and diner. Food prices were good.

Stayed in February 2025

Dated and no power in the bathroom. No chair or table in room. More hangers needed as the laundry facilities not up to scratch.

Location and bar service. Meals good Staff very friendly

Stayed in February 2025

It is not ski in ski out but only a short walk to the slopes.

Good value for money and very helpful staff. Breakfast was great and very close to several bars and eateries.

Stayed in February 2025

Everything about this property felt cozy and inviting! From the moment we arrived, Lisa and her staff gave us a tour of the hotel and the surrounding area, noting restaurants and how to get to the lift which was just a mere 2-3 minute walk away. The rooms were very comfortable, the onsite locker for ski gear was phenomenal and the onsen was just stunning and so relaxing! It's both an indoor and outdoor onsen so against the snow it was magical. At the end, staff helped us get our belongings to the bus and made returning our rental gear a breeze. Everything felt seamless and taken care of. We truly appreciate everyone there and hope to be back!

Stayed in January 2025

It would be nice to have more Japanese food on the menu and a fireplace would be so good and really set you apart!

Lisa and her staff really go above and beyond - from answering various mails before arriving to helping with advice and recommendations whilst there they were just great. I asked for a floor fan in my room and there was one there upon arrival. Breakfasts were good - not a huge selection but all you need before a good day on the slopes. Location is very close to hill - short walk up and you can ski back to the door. The onsen was a great way to relax at the end of the day. Rooms are much bigger than normal Japan hotels and the bed and sheets were super comfy.

Stayed in February 2025

Considering the great value….nothing!

Great welcome and family vibes, displayed by Super Lisa and all of the staff! Location, close to lifts, bus! Simple, but substantial breakfast, with daily hot specials! Nice dinners, exceptional Valentine Menu and dining room set up……great Chef!

Stayed in February 2025

The staff were incredibly welcoming. Lisa and Stuart were so friendly and definitely went out of their way to make us feel comfortable. Everything was clean and cozy and the beds were really comfortable. Thank you so much for making our first trip to the mountains in Japan such a good experience!!!

Stayed in February 2025

All good

Breakfast was great. Location short walk to the lifts.

Stayed in February 2025

The hotel is close to the lifts, just a short walk to them and also conveniently located close to restaurants. Breakfast was freshly cooked with lots of options. We also booked for dinner which was great and the apple pie was a stand out. There is an on-site bar which is a good place to hang out and chat to other guests. The room was a good size, plenty of storage and the bed was super comfy. You were made to feel super welcome the minute you stepped in and Lisa and her team were amazing and couldn't do enough for you. Would definitely recommend and would definitely stay again.

Stayed in February 2025