3 beds in one room, which was great for our family. Washing machine in room and air drying function in ghe bathroom was fab. Complimentary daily waters was greatly appreciated! Room was super comfy and we had a great start to our trip exploring the Ueno area.

Stayed in August 2025

Very comfortable a few minutes walk from the Ueno station and around very nice atmosphere

Stayed in August 2025

Small room

Perfect location

Stayed in August 2025

Great location near Ueno station, close to Asakusa, and just a walk away from Ueno park and the National museum. Ueno station offers many shops, underground, local trains, and shinkansen. One can get there easily after landing at Haneda (one change at Hamamatsucho connected by Monorail to Haneda). The staff is very friendly and helpful, one feels welcomed there. Many cafes, restaurants, and eateries nearby. Very clean and comfortable (a washing machine, a kettle, a microwave oven, a shower, and a bath are all available in the apartment). This hotel offers help with sending your luggage to the following place on you route, so highly recommended if you travel around Japan.

Stayed in August 2025

N/A

Excellent location a short walk from Ueno Station. A quiet neighborhood and a very quiet hotel. It was a perfect location to see all of Tokyo.

Stayed in July 2025

Comfortable bed, nice shower, clean, good location

Stayed in July 2025

The aisle is too small and crowded. It is barely enough for 4 people and 3 pieces of luggage.

The bathroom facilities are new and sufficient. There is a bathroom air conditioner that can be used to dry clothes.

Stayed in June 2025

To get to the hotel from the train station involved a few flights of stairs, not too convenient for large luggage (optionally you could walk a little further down the road to cross the street using zebra crossing)

Staff were super friendly and super helpful when it came to getting more amenities, or booking an airport transfer. The family room was spacious enough, impressive for a hotel in tokyo. The location was pretty good a few meters away from the train station. Many food and drink spots nearby.

Stayed in June 2025

Wi-fi was a little choppy. We liked that area fine, but Ueno is not right at the heart of most of the tourist attractions, so we had some long subway rides.

The room was very comfortable, and fairly spacious, especially when we folded up the sofa bed. It wasn't like a fancy hotel as much as a clean mini-apartment. We didn't use the stove (since little noodle shops and mini-markets made eating out so easy) but it was convenient having a fridge and being able to make breakfast and coffee. The bathroom (separate rooms for bath and for the toilet) were clean, new, and worked well. To be honest, the high-tech toilet was fantastic, and we'll have a hard time living without one back here in the US.

Stayed in July 2025

-

the room was spacious, comfortable for family/group.

Stayed in July 2025

nothing

Hotel gave us some free cup noodle, those are really nice noodle, especially the curry flavor one. Very good location, there is a small grocery store 1 minute walk from the hotel. so you can buy some food and cook in the hotel. very close to the sky liner which take you to the airport, 2000 yen per person, 50 minutes. night life is great here, lots of food options at night, thousands of locals come eat at probably 200-300 restaurants nearby on the street mostly. I love the atmosphere.

Stayed in June 2025

The facilities are a little small for a family of 4 (1 and 6yrs old) and there was nowhere to “hangout” apart from the beds

Close to Ueno Station / Kaisei Skyliner!

Stayed in June 2025

Pillows were hard. There is a light near the door that can't be turned off. I was trying to work at the table and it kept going off and on.

Clean room and a nice space. We had the family suite.

Stayed in July 2025

It is an apartment hotel, so don’t expect the usual hotel service. You will be requested to fill up an online form prior to your arrival (instead of having the hotel reception to do it for you). Room cleaning not available everyday and you will need to handle (and separate) your own trash. They have a 24-hour reception so you can request for towels or luggage deposit.

One of the few good choices in my opinion on the eastern side of Tokyo for longer stays. Relatively new hotel. Sizeable room (by Tokyo standards) and big beds to accommodate more than two. Apartment facilities such as cooking stoves, washing machine (comes with washing detergent), and clothes dryer (use the one in the bathroom - everything you wash will be dry overnight). There is an English manual in the room to teach you how to use the appliances. 5 minutes walk to food and shopping street. 5 minutes walk via sky bridge to Ueno Station, which is a major transportation hub for Shinkansen and local trains (2 stops to Akihabara, 3 stops to Asakusa, 7 stops to Ginza). 5 minutes walk to the Keisei-Ueno Station, which is connected directly to the Narita Airport via the Skyliner.

Stayed in June 2025

None

The property was really clean all the basic necessity was there. The staff was very friendly

Stayed in June 2025

Could be better if clean up room is more often for short term visitors

New and clean with washing machine and dryer.

Stayed in June 2025

Everything. It was complete with a mini kitchen, washing machine. Staff were polite and helpful and guided me through the luggage delivery service as I wanted to have my luggages sent to another hotel within Tokyo. I would definitely come here again.

Stayed in June 2025

Nothing major except for the small room size which is common in Tokyo. Overall, Hotel Aima is a very excellent place to stay especially for families with young kids like us.

- The rooms are clean and well equipped with kitchen appliances, utensils, washing machine, humidifier, toiletries, towels etc... - The front desk people especially the nice lady who checked us in is very accommodating, helpful and friendly. Same with the young man who is on duty in the afternoon. - The location is very accessible to Ueno station which makes it a good base for travelling around Downtown Tokyo (Shibuya, Shinjuku, Omote-sando, Roppongi and Ginza area) plus very near the Kesei Skyliner station going to and from the Narita Airport. - very near the shopping areas in Ueno and Ameyoko food and shopping street.

Stayed in June 2025

Everything

Stayed in June 2025

There is no space in the room to put our luggage.

Good location near JR Ueno and subway. A few step from Ameyoko market. Room is new and facilities are all good. Staffs are helpful.

Stayed in June 2025

Friendly staff, super clean and comfortable

Stayed in May 2025

Location very good Overall very good Will stay again for next trip😁

Stayed in May 2025

The room is a bit cramped for 6 people, but i think good for 4

Location and family room availability

Stayed in June 2025

Great communication and prompt service. Location was perfect to explore Ueno park in the morning and shop at night. Best customer service I have ever experienced at a hotel.

Stayed in June 2025