Reviews of hotel aima 3 stars
110-0015 Tokyo-to, Taito-ku Higashiueno 2‐19‐7 , Japan
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified review3 beds in one room, which was great for our family. Washing machine in room and air drying function in ghe bathroom was fab. Complimentary daily waters was greatly appreciated! Room was super comfy and we had a great start to our trip exploring the Ueno area.
Dear Sophie san, Thank you so much for your wonderful review! We’re thrilled to hear that the room with three beds was perfect for your family and that you found the washing machine and air drying feature in the bathroom so helpful. We're also glad to know that the complimentary water provided daily was appreciated. It’s great to hear that your stay was a fantastic start to exploring the Ueno area. We would be honored to welcome you back anytime for another great experience. Thank you aima staff
Dear Sophie san, Thank you so much for your wonderful review! We’re thrilled to hear that the room with three beds was perfect for your family and that you found the washing machine and air drying feature in the bathroom so helpful. We… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewVery comfortable a few minutes walk from the Ueno station and around very nice atmosphere
Dear Einat-san, Thank you for sharing your kind words with us. We’re delighted to hear that you enjoyed the comfortable stay and the pleasant atmosphere around our hotel. Our location near Ueno Station makes it easy to explore, and we’re glad it added convenience to your trip. We look forward to welcoming you again for another relaxing stay in Tokyo. Thank you aima staff
Dear Einat-san, Thank you for sharing your kind words with us. We’re delighted to hear that you enjoyed the comfortable stay and the pleasant atmosphere around our hotel. Our location near Ueno Station makes it easy to explore, and we’re g… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewPerfect location
Small room
Dear HSINTA san, Thank you for your feedback! We’re happy to know that you enjoyed our perfect location—it really is one of the best spots for exploring Tokyo! 😊 At the same time, we understand that the room felt a bit small, and we appreciate your honest comment. We always strive to offer a balance between comfort and practicality in the heart of the city, and your input helps us continue to improve. We hope to welcome you back again soon! Thank you aima staff
Dear HSINTA san, Thank you for your feedback! We’re happy to know that you enjoyed our perfect location—it really is one of the best spots for exploring Tokyo! 😊 At the same time, we understand that the room felt a bit small, and we appr… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewGreat location near Ueno station, close to Asakusa, and just a walk away from Ueno park and the National museum. Ueno station offers many shops, underground, local trains, and shinkansen. One can get there easily after landing at Haneda (one change at Hamamatsucho connected by Monorail to Haneda). The staff is very friendly and helpful, one feels welcomed there. Many cafes, restaurants, and eateries nearby. Very clean and comfortable (a washing machine, a kettle, a microwave oven, a shower, and a bath are all available in the apartment). This hotel offers help with sending your luggage to the following place on you route, so highly recommended if you travel around Japan.
Dear Aleksandra-san, Thank you for sharing such a detailed and wonderful review. We’re delighted to hear you enjoyed our convenient location near Ueno Station, with easy access to Asakusa, Ueno Park, and the National Museum. It’s great to know that our facilities, including the in-room washer, kitchen appliances, and bath, added comfort to your stay. We’re also very happy that our staff made you feel welcomed and that you found our luggage delivery service helpful for your travels around Japan. We truly appreciate your recommendation and look forward to welcoming you back on your next visit. Thank you aima staff
Dear Aleksandra-san, Thank you for sharing such a detailed and wonderful review. We’re delighted to hear you enjoyed our convenient location near Ueno Station, with easy access to Asakusa, Ueno Park, and the National Museum. It’s great to … Show more
Reviewed: 30 July 2025 · Stayed in June 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewExcellent location a short walk from Ueno Station. A quiet neighborhood and a very quiet hotel. It was a perfect location to see all of Tokyo.
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Dear Mark san, Thank you so much for your thoughtful and kind review! We’re delighted to hear that our boutique-style hotel served as the perfect base for your active adventure in Tokyo. Being just a short walk from Ueno Station, yet tucked away in a peaceful neighborhood, allows our guests to enjoy both the convenience of city access and the calm of a quiet stay — we’re so glad you appreciated both. It’s wonderful to know that you found it a great place to take in the beauty of Tokyo as well. Your words truly encourage our team to keep delivering memorable stays. We hope to welcome you back again for your next journey through this amazing city! Thank you aima staff
Dear Mark san, Thank you so much for your thoughtful and kind review! We’re delighted to hear that our boutique-style hotel served as the perfect base for your active adventure in Tokyo. Being just a short walk from Ueno Station, yet tuck… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewComfortable bed, nice shower, clean, good location
Dear Medina san, Thank you so much for your kind review! We are delighted to hear that you had a comfortable stay and appreciated our bed, shower, cleanliness, and location. Your words mean a lot to us, and it would be our pleasure to welcome you back anytime you are in Tokyo. Looking forward to your next visit! Thank you aima staff
Dear Medina san, Thank you so much for your kind review! We are delighted to hear that you had a comfortable stay and appreciated our bed, shower, cleanliness, and location. Your words mean a lot to us, and it would be our pleasure to welc… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in June 2025
Verified reviewThe bathroom facilities are new and sufficient. There is a bathroom air conditioner that can be used to dry clothes.
The aisle is too small and crowded. It is barely enough for 4 people and 3 pieces of luggage.
Dear MIT8338, san, Thank you very much for sharing your experience with us! We’re glad to hear that you appreciated our convenient location near Ueno Station, as well as the many nearby shops. It’s also great to know that you found the bathroom facilities modern and useful—especially the bath dryer, which comes in handy for travelers! At the same time, we truly appreciate your honest feedback regarding the room space. While we do our best to make our rooms as functional and comfortable as possible, we understand that space can feel tight, especially when traveling with multiple people and luggage. We’ll continue to explore ways to improve layout and comfort for future guests. We hope to welcome you back again and make your next stay even more comfortable! Thank you aima staff
Dear MIT8338, san, Thank you very much for sharing your experience with us! We’re glad to hear that you appreciated our convenient location near Ueno Station, as well as the many nearby shops. It’s also great to know that you found the ba… Show more
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewStaff were super friendly and super helpful when it came to getting more amenities, or booking an airport transfer. The family room was spacious enough, impressive for a hotel in tokyo. The location was pretty good a few meters away from the train station. Many food and drink spots nearby.
To get to the hotel from the train station involved a few flights of stairs, not too convenient for large luggage (optionally you could walk a little further down the road to cross the street using zebra crossing)
Dear Sun-Rong san, Thank you very much for your kind and detailed review! We are thrilled to hear that you found our staff friendly and helpful—it’s always our pleasure to assist with amenities or airport transfers to ensure your stay is as smooth as possible. We’re also happy to know that the size of our family room met your expectations and that the convenient location near the station and many dining options made your visit more enjoyable. Regarding the stairs from the station, we truly appreciate you pointing this out. For future guests with large luggage, we do recommend the nearby crosswalk route as a gentler option, and we’ll continue to explore how we can make arrival even easier. We hope to welcome you and your family again in the future—with even more helpful tips and smiles waiting for you! Thank you
Dear Sun-Rong san, Thank you very much for your kind and detailed review! We are thrilled to hear that you found our staff friendly and helpful—it’s always our pleasure to assist with amenities or airport transfers to ensure your stay is … Show more
Reviewed: 18 July 2025 · Stayed in May 2025
Verified review空間大
Thank you very much for staying with us and for your kind words. We’re so happy to hear that you had the best time in Tokyo during your daughter’s birthday trip, and that you found the room spacious and clean. It’s truly an honor to be part of such a special memory. We hope to welcome you and your family again for another joyful stay! Thank you aima staff
Thank you very much for staying with us and for your kind words. We’re so happy to hear that you had the best time in Tokyo during your daughter’s birthday trip, and that you found the room spacious and clean. It’s truly an honor to be part… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThe room was very comfortable, and fairly spacious, especially when we folded up the sofa bed. It wasn't like a fancy hotel as much as a clean mini-apartment. We didn't use the stove (since little noodle shops and mini-markets made eating out so easy) but it was convenient having a fridge and being able to make breakfast and coffee. The bathroom (separate rooms for bath and for the toilet) were clean, new, and worked well. To be honest, the high-tech toilet was fantastic, and we'll have a hard time living without one back here in the US.
Wi-fi was a little choppy. We liked that area fine, but Ueno is not right at the heart of most of the tourist attractions, so we had some long subway rides.
Dear Rcd44 san, Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that our room provided a comfortable base for your Tokyo adventures, and that you enjoyed the feeling of a clean mini-apartment rather than a typical hotel. It’s great to know the separate bath and toilet setup, as well as our high-tech toilet, made your stay more enjoyable—those little touches can really make a difference! We appreciate your honest note about the Wi-Fi and location. While Ueno is a little outside the center of some tourist areas, we hope the quieter atmosphere and convenient access to local food and markets added to your experience. Please come back anytime—we’d love to welcome you again (and yes, we totally understand missing that toilet)! Thank you aima staff
Dear Rcd44 san, Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that our room provided a comfortable base for your Tokyo adventures, and that you enjoyed the feeling of a clean mini-apartment rather than a… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewthe room was spacious, comfortable for family/group.
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Dear Pritta san, Thank you very much for your kind comment. We’re delighted to hear that you found the room spacious and comfortable for your family or group. Creating a relaxing and enjoyable space for all types of travelers is very important to us, so your words truly mean a lot. We hope to welcome you again on your next visit to Tokyo! Thank you. aima staff
Dear Pritta san, Thank you very much for your kind comment. We’re delighted to hear that you found the room spacious and comfortable for your family or group. Creating a relaxing and enjoyable space for all types of travelers is very impor… Show more
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewHotel gave us some free cup noodle, those are really nice noodle, especially the curry flavor one. Very good location, there is a small grocery store 1 minute walk from the hotel. so you can buy some food and cook in the hotel. very close to the sky liner which take you to the airport, 2000 yen per person, 50 minutes. night life is great here, lots of food options at night, thousands of locals come eat at probably 200-300 restaurants nearby on the street mostly. I love the atmosphere.
nothing
Dear shan san, Thank you very much for your wonderful review. We’re so glad to hear that you enjoyed our unbeatable location—being just steps away from a grocery store and the Skyliner to the airport does make things easier, doesn't it? It’s lovely to know you made use of the kitchen facilities and embraced the neighborhood’s vibrant night scene. Your vivid description of the local restaurants and lively atmosphere truly captures the spirit of Ueno! We hope your next visit is just around the corner. Thank you aima staf
Dear shan san, Thank you very much for your wonderful review. We’re so glad to hear that you enjoyed our unbeatable location—being just steps away from a grocery store and the Skyliner to the airport does make things easier, doesn't it… Show more
Reviewed: 7 July 2025 · Stayed in June 2025
Verified reviewClose to Ueno Station / Kaisei Skyliner!
The facilities are a little small for a family of 4 (1 and 6yrs old) and there was nowhere to “hangout” apart from the beds
Dear Patricia san, Thank you very much for staying with us and for taking the time to share your experience. We’re happy to hear that you had a comfortable stay and found our location convenient — being close to Ueno Station, Keisei Skyliner, restaurants, and shops is something many of our guests appreciate. We understand that the room may have felt a little tight for your family, especially with young children. While our apartment-style rooms are designed to be compact yet functional, we’ll continue working to improve the comfort and layout for families. We hope to welcome you again in the future, perhaps with some new ideas to help you relax even more next time. Thank you aima staff
Dear Patricia san, Thank you very much for staying with us and for taking the time to share your experience. We’re happy to hear that you had a comfortable stay and found our location convenient — being close to Ueno Station, Keisei Skylin… Show more
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewClean room and a nice space. We had the family suite.
Pillows were hard. There is a light near the door that can't be turned off. I was trying to work at the table and it kept going off and on.
Dear Philip, us-san, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the clean and spacious family suite. We apologize for the inconvenience caused by the pillows and the light near the door. We will certainly take your comments into consideration to improve our guest experience. If you stay with us again, please feel free to let us know your preferences — we’ll do our best to accommodate them. Thank you aima staff
Dear Philip, us-san, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the clean and spacious family suite. We apologize for the inconvenience caused by the pillows and the light near the door. We wil… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewOne of the few good choices in my opinion on the eastern side of Tokyo for longer stays. Relatively new hotel. Sizeable room (by Tokyo standards) and big beds to accommodate more than two. Apartment facilities such as cooking stoves, washing machine (comes with washing detergent), and clothes dryer (use the one in the bathroom - everything you wash will be dry overnight). There is an English manual in the room to teach you how to use the appliances. 5 minutes walk to food and shopping street. 5 minutes walk via sky bridge to Ueno Station, which is a major transportation hub for Shinkansen and local trains (2 stops to Akihabara, 3 stops to Asakusa, 7 stops to Ginza). 5 minutes walk to the Keisei-Ueno Station, which is connected directly to the Narita Airport via the Skyliner.
It is an apartment hotel, so don’t expect the usual hotel service. You will be requested to fill up an online form prior to your arrival (instead of having the hotel reception to do it for you). Room cleaning not available everyday and you will need to handle (and separate) your own trash. They have a 24-hour reception so you can request for towels or luggage deposit.
Dear Ang san, Thank you very much for your detailed and thoughtful review! We’re so pleased to hear that you found our apartment hotel a good choice for longer stays, especially on the east side of Tokyo. It’s great to know that our spacious rooms, convenient in-room amenities, and the English appliance guide were helpful during your stay. We’re also happy that you appreciated our location—being close to both Ueno Station and Keisei-Ueno Station really does make getting around Tokyo and to the airport much easier! As you mentioned, being an apartment-style hotel, our services are a little different from traditional hotels, and we truly appreciate your understanding and cooperation with the check-in process, cleaning schedule, and waste sorting. We hope to welcome you back for another comfortable and convenient stay in the future! Thank you aima staff
Dear Ang san, Thank you very much for your detailed and thoughtful review! We’re so pleased to hear that you found our apartment hotel a good choice for longer stays, especially on the east side of Tokyo. It’s great to know that our spacio… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewThe property was really clean all the basic necessity was there. The staff was very friendly
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Dear Herdiana san, Thank you so much for your kind words! We’re absolutely thrilled to hear that you found our facilities clean and well-equipped with all the essentials. And your comment about our friendly staff really made our day—we work hard to make every guest feel at home, so it’s wonderful to know it showed! If your travels bring you back to Tokyo, we’d be delighted to welcome you again with open arms! Thank you aima staff
Dear Herdiana san, Thank you so much for your kind words! We’re absolutely thrilled to hear that you found our facilities clean and well-equipped with all the essentials. And your comment about our friendly staff really made our day—we wor… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewNew and clean with washing machine and dryer.
Could be better if clean up room is more often for short term visitors
Dear Anthony san, Thank you very much for staying with us and for taking the time to share your feedback. We’re delighted to hear that you appreciated the cleanliness of the hotel and the convenience of having both a washing machine and dryer available — we know how important these are, especially for travelers! Thank you also for your helpful suggestion regarding more frequent room cleaning for short-stay guests. We understand how this could enhance comfort, and we will certainly consider it as we continue to improve our services. We truly appreciate your thoughtful comments and hope to welcome you back again soon. Thank you aima staff
Dear Anthony san, Thank you very much for staying with us and for taking the time to share your feedback. We’re delighted to hear that you appreciated the cleanliness of the hotel and the convenience of having both a washing machine and d… Show more