No open air bath, the onsen pool is small

The breakfast and dinner is superb, although not much of choices but taste is good. Hotel location in front of Akan lake and the port of cruise.

Stayed in May 2025

Great dinner-breakfast

Stayed in July 2025

low water pressure, little water coming from the shower

Beautiful lake view room Excellent buffet breakfast and dinner could visit her sister hotel via shuttle

Stayed in July 2025

The bathroom and toilets were not within the room

The food, breakfast and dinner, provided was good and big portion, however, it is a little too much as we stayed for 3 nights.

Stayed in July 2025

Nothings

Very good location, rooms are very comfortable, breakfast was one of the best we had in Japan.

Stayed in July 2025

The staff were not friendly or helpful, especially at the desk. Could not give much advice on hiking trail like which trail to go. Onsen, which was good, must go to another hotel, which I find it kind of ridiculous. And bus service to that hotel only at certain time.

Spacious room by Japanese standard. In front of the room was the view of Lake Akan, beautiful. Breakfast was good and healthy.

Stayed in June 2025

Breakfast & Dinner were in the ‘plan’. Over the two days the unused food from the day before appeared to be recycled with perhaps an added vegetable or flavour. As this was a buffet and food was sitting at just over room temperature this is a problem with bacteria etc. Stews and soups were not served hot enough and there was very little fresh vegetable or salad. Salads tended to have meat or seafood included and were heavy on mayonnaise type dressing. Hotel lacked any tourist information on the area. TV screens showed some activities but not how to book them. Signs for others were only in Japanese and staff had limited English to help. When we arrived we were informed that our room would not be cleaned the next day and given a 1000yen voucher to compensate. Then the next day a bag of clean towels, room supplies etc were left outside our room. Can’t understand the rational.

Mostly good. Nice library of photography books to use in the sitting areas. Staff were pleasant. Room was large by Japanese standards and comfortable ( bed a little hard). Lovely view out Lake Akan from window seat. Plenty of hanging and shelf space.

Stayed in June 2025

No

Location with beautiful lake view.

Stayed in May 2025

I cannot think of anything I dislike

I love the lounge/ reading area and there's a music corner where I sit and enjoy the music. The dining room for dinner and breakfast are nicely decorated specifically for tables near the windows that give beautiful view while enjoying the meals.

Stayed in April 2025

Too expensive for short stay hope the opening time for sister hotel be long, do not have enough time to try this time

nice buffet for both breakfast and dinner onsen is a bit small great view for witnessing firework in lake akango

Stayed in March 2025

Rooms are clean but could use an update. The floor was uneven and recessed heavily in some areas from wear. Poor ventilation in the bathroom.

Good view from the lake facing room. Buffet meals were good but can feel repetitive. Helpful staff.

Stayed in February 2025

the toilet is old and have to shower in the bathtub

Choices of the buffer breakfast and the lake view

Stayed in February 2025

It has gone downhill since I last stayed here about 10 years ago. It is getting a little tired and the food was not as good as I had remembered. Also the other guests were very pushy-not my previous experience in Japan.

Great location.

Stayed in November 2024

Room a bit small

Breakfast is very very good. 👍👍

Stayed in November 2024

The onsen is too small and old fashioned. Lobby is under renovation. No cold air conditioning.

Good dinner sand breakfast. Nice local food, cold local crayfish soup, local salmon roe, marimo yokan. Good that can use onsen in partner hotel.

Stayed in October 2024

The public bath / hot spring needs an upgrade . Very old , tired and leaking pipes z

View from bedroom overlooking the lake. Bed relatively comfortable

Stayed in October 2024

Nothing

Great view of the lake. Relaxing onsen. Convenient location inside village. Fantastic buffets, both for dinner and breakfast! Large variety of japanese, asian and western food. Variety and quality! A sight & sound show was on offer at night.

Stayed in September 2024

Car parking was at a remote location, so was not easy to access our vehicle during the stay. Hotel transport was limited. Shuttle bus to the main part of town ran only between 5 and 9pm, so it was quite difficult to get around for those with limited mobility.

Good location. Nice view of the lake from the room.

Stayed in October 2024

The meals was a little boring as I stayed for 2 nites so repeated eats but the food was good and tasty. Maybe more fruits? I guess no one stay for more than 1 night but they have a cafe attached which opens for lunch and night but did not ry.

The room was newly renovated and spacious and great view of the lake. Near to the forest walk which was great and the ferry terminal. Quiet though as it was off peak but it was a great break. You get access to the sister property for the onsen which i did not do it but I think it will be good too.

Stayed in September 2024

1);The raised step in our room was a trip hazard.I fell heavily when I tripped over it when first entered the room as I did not see it as it was between the bed and the desk.I was badly shaken up but luckily not injured. 2) the space for the toilet was too small in the bathroom and having the basin in the room was inconvenient.

Buffet meals ,onsen , room view and location

Stayed in September 2024

The bathroom ventilation is weak and poor, thus creating a stale smell. Water pressure and shower head need to be improved.

The hotel is located along lake side and the room had a beautiful view of the lake. Though Japanese style room was looking a little worn out, it does have a distinctive Japanese tatami room style. The evening stroll was relaxing and the local artifact shops nearby were interesting. Saw a beautiful rainbow too! The buffet dinner was excellent with a wide choice and of good quality. The buffet breakfast was good too.

Stayed in September 2024

Very good location

Stayed in August 2024

I am not a big fan of having to take a shuttle to get my car... but there is simply no parking nearby. The staff was super friendly and helpful with luggage though. The in-house onsen is a bit too much old school, and could use some TLC. Finally, the buffet was very good in quality and quantity (the tempura and karaage are great); but there are no heating devices...so better come for the early service.

The location, the view of the lake, the modern and spacious room, the friendly staff, most of the buffet. The hotel seems to have two categories of rooms - the old ones, still stuck a bit in the past... where some of the criticism on this website apply. and the new ones, having all the comfort and perks you would expect from an hotel in this price range - I had one of the latter ones, and was very happy with my stay.

Stayed in August 2024

The toilet in the room is too small. And the facility is kind of too old but it is great value for money.

Good variety of food for dinner and breakfast. Great location that the hotel is located in the middle of Akan lake which is very accessible to many attractions. Staff were really friendly and helpful.

Stayed in July 2024