Signage for hotel is not obvious so we drove up and down a few times

Fantastic staff, great restaurant and free ice cream., beer and soft drinks in room

Stayed in July 2025

It was all wonderful.

We had a wonderful dinner and breakfast. Our personal food attendant in our private room was Thet Thet Saw and she guided us through the meal perfectly with good humour and grace. An outstanding experience.

Stayed in May 2025

Nothing

Quiet and very personal. Staff were friendly, without being intrusive.

Stayed in February 2025

The only thing is language communication, but the reception has an interpreter for Communication between the guest and receptionist. Great.

Everything in the hotel is phenomenal, clean, polite, helpful, kind. We will be back to the hotel, we love this hotel so much!

Stayed in January 2025

They have the best service ever! Staff members were extremely thoughtful, helpful, and warm.

Stayed in December 2024

The attention to detail in everything was incredible, from the service, food, spa, and amenities. It's great to be at a place where everything is taken care of for you! Definitely a highlight of our trip.

Stayed in December 2024

Dinner and breakfast was in a Private room in the facility, it was so well served, the nicest people, big long meal, but we were not asked what we do or don’t like until we were handed a prearranged menu at dinner, and the dinner was very Japanese and for me too much mackerel, our least favorite fish.

Absolutely stunning lobby, lots of places to chill, service is impeccable. Nicest place in a funky and beautiful town. Room was huge, went Japanese style. So well appointed with outdoor onson in room, assorted robes, so clean and comfortable.

Stayed in October 2024

The private Onsen with an amazing view. Also, the staff was very friendly and helpful in any situation.

Stayed in October 2024

Not enough socket

Service ,comfortable, and eating and drink

Stayed in October 2024

The room was spacious and clean , bed was comfortable, the view from the room where facing the lake was excellent, the onsen in the room was spacious and facing the lake was great, kaiseki dinner and breakfast was very well presented and delicious, car parking was convenient, hotel staffs are friendly.

Stayed in October 2024

Nothing

Location and food!!

Stayed in September 2024

Nothing

Everything. The accommodation, the onsen, the staff and food are superb.

Stayed in June 2024

Nothing - it was perfect.

This was a complete experience. I don’t know if anything will ever top how magical the location, people, or amenities was. I would absolutely come back here.

Stayed in April 2024

My husband and I stayed for one night and were blown away! The staff are exceptional and go out of their way for your every need. They even sent some breakfast to my room when I wasn't feeling well enough to go to the restaurant for breakfast.

Stayed in February 2024

Not a thing, except maybe I wish I could have bought a pair of the provided pajamas. Easily the nicest I have ever worn!

Absolutely everything. This is the nicest hotel/ryokan we have ever stayed in, and we will absolutely be coming back! Hinanoza is so relaxing, I’ve never been so relaxed! You literally don’t have to think about a thing. Wake up, private onsen, breakfast, nap, onsen, Sammy from Lawson across the street, read, dinner, drinks at the bar, onsen, sleep. Rinse and repeat for four days. Incredible!

Stayed in January 2024

The lady who gave me a massage was a smoker ( she was not smoking but I could smell that she smokes)

Wonderful

Stayed in October 2023

The remote control for lighting is a bit insensitive. There are buildings nearby that are on the same level of the rooftop onsen, it feels a bit insecure.

Excellent services! We like all the facilities in the hotel, especially the rooftop onsen overviewing the lake and hot stone spa. The meals are amazing also!

Stayed in October 2023

Liked it all

Fantastic ryokan overlooking the lake. We had a huge room with a private onsen and fabulous floor to ceiling lake views from the windows. (It is worth paying extra for the lake view.) The room was spotless and so well equipped, the staff were all friendly and helpful. Dinner was exceptional and served in a private dining room. It was an amazing experience. The ryokan was very close to the bus station, so it was easy to reach without a car. We used the bus from Kitami and the local bus to Kushiro Station.

Stayed in October 2023

Nothing!

The lovely interiors reflect Ainu influences. The service standard was exceptional, especially Yuneeta who was absolutely warm and wonderful. The kaiseki dinner made our stay even more memorable.

Stayed in September 2023

None

In-room onsen, public onsen, kaiseki style dinner, breakfast, unlimited alcoholic beverages

Stayed in July 2023

Nothing not to like about the property. However, the Akanso Onsen appears a bit tired. There are a number of shuttered hotels & shops.

A lot of amenities were included in the room rate & the room was a good size. Staff are very helpful.

Stayed in May 2023

Would have been good if we were given bedroom slippers to wear in the bedroom instead of socks. Happy hour at the bar could have been extended, by the time we finished our dinner, the happy hour was over and we didn't have a chance to try out some of the free flow drinks at the bar during our stay.

The view was excellent and resort was located right next to the lakeside with a boardwalk leading to the mud pools. There was also a small shrine nearby at the top of the hill where you can get very nice sunset photos. We were amazed to see deers running out of the woods and wandering outside the resort.

Stayed in April 2023

The international staff didn’t perhaps understand the nuances of food service and were perhaps robotic in the spiel whilst serving each course. Also there were moments when 2 (or sometimes 3 courses) were served at the same time, rushing what should have been a special experience.

Aesthetically beautiful, room had a wonderful facing, food was very well presented and delicious. Loved the choice of Yukatas

Stayed in April 2023

The public transportation from Kushiro to the hotel is only a city bus, not an airport shuttle bus which there is not space for the luggage's storage, no enough seats, especially the bus ride takes one and a half hours.

We like everything about the hotel, breakfast and dinner, hot spring in the room, kind and helpful staffs and beautiful views

Stayed in February 2023