Reviews of Akan Tsuruga Besso Hinanoza 4 stars

Fantastic staff, great restaurant and free ice cream., beer and soft drinks in room

Signage for hotel is not obvious so we drove up and down a few times

We had a wonderful dinner and breakfast. Our personal food attendant in our private room was Thet Thet Saw and she guided us through the meal perfectly with good humour and grace. An outstanding experience.

It was all wonderful.

Quiet and very personal. Staff were friendly, without being intrusive.

Nothing

Everything in the hotel is phenomenal, clean, polite, helpful, kind. We will be back to the hotel, we love this hotel so much!

The only thing is language communication, but the reception has an interpreter for Communication between the guest and receptionist. Great.

They have the best service ever! Staff members were extremely thoughtful, helpful, and warm.

The attention to detail in everything was incredible, from the service, food, spa, and amenities. It's great to be at a place where everything is taken care of for you! Definitely a highlight of our trip.

Lake Akan is a well conserved nature reservation. It is serene and beautiful. Akan Tsuruga Besso Hinanoza is on a different level. Its the epitome of Japanese hospitality. Technically for the price we paid, it is half board. Almost all F&B is included (except certain expensive sakes). We were offered an extensive range of wines and sake over dinner as part of the dinner package included, and dinner was exquisite. Breakfast was amazing. We had hot steaming Japanese rice with an unlimited serving of salmon roe. There was also grilled fish and lots of side dishes. Onsen in the room was lovely and the outdoor onsen at level 7 is a once in a lifetime experience!

Getting there can be tricky as the JR arrivals does not sync with the bus departures from Kushiro JR station. Took a taxi which cost around USD 150-160. The journey back, we took a bus from the Lake Akan bus terminal for JPY 2,750 per person. Bus ride was pleasant and takes around 2 hours to get to Kushiro JR. Those who are driving should take extra caution of the roaming wildlife (deer and foxes) seem to like hanging out at the side of the roads.

The private Onsen with an amazing view. Also, the staff was very friendly and helpful in any situation.

Service ,comfortable, and eating and drink

Not enough socket

The room was spacious and clean , bed was comfortable, the view from the room where facing the lake was excellent, the onsen in the room was spacious and facing the lake was great, kaiseki dinner and breakfast was very well presented and delicious, car parking was convenient, hotel staffs are friendly.

Location and food!!

Nothing

Everything. The accommodation, the onsen, the staff and food are superb.

Nothing

This was a complete experience. I don’t know if anything will ever top how magical the location, people, or amenities was. I would absolutely come back here.

Nothing - it was perfect.

My husband and I stayed for one night and were blown away! The staff are exceptional and go out of their way for your every need. They even sent some breakfast to my room when I wasn't feeling well enough to go to the restaurant for breakfast.

Meals were good with quality ingredients. Room was comfortable and warm with plenty of space but at that price point, we would expect no less. I would rate it more highly if it had costed half of what I paid.

Overpriced. Most staff spoke only Japanese so it can be difficult getting exactly what we need.

Absolutely everything. This is the nicest hotel/ryokan we have ever stayed in, and we will absolutely be coming back! Hinanoza is so relaxing, I’ve never been so relaxed! You literally don’t have to think about a thing. Wake up, private onsen, breakfast, nap, onsen, Sammy from Lawson across the street, read, dinner, drinks at the bar, onsen, sleep. Rinse and repeat for four days. Incredible!

Not a thing, except maybe I wish I could have bought a pair of the provided pajamas. Easily the nicest I have ever worn!

Wonderful

The lady who gave me a massage was a smoker ( she was not smoking but I could smell that she smokes)