Buffet dinner is a bit of a zoo

Great location

Stayed in August 2025

Unfortunately we didn’t had the view of the lake from the room. The parking lot is quite far from the hotel, which is quite inconvenient, we would have to take the shuttle bus to and from the hotel and parking lot. The outdoor onsen on top of the hotel (showed as a main attraction of the hotel in the photos) was prohibited, but it was one of the main reasons we chose this hotel.

There are a lot of facilities and even a few stores inside the hotel. It’s right in the center of the village. The buffet is really good and diverse.

Stayed in August 2025

Too crowdy onsite, no matter the Onsen or hotel or restaurant.

Buffet breakfast and dinner were wonderful. a lot of variety of food but no urchin. fresh and delicious. It's grateful for the transfer our luggage from The Forest and upgraded us to the Lake view room.

Stayed in July 2025

There was a smell from the mat (my guess) in the room.

Private onsen in the room. Clean room and good service.

Stayed in August 2025

It would have been great for there to be a bar open for longer - the hours while we stayed were 8pm - midnight. You could get alcohol with dinner too. The gym would be much better if it had some weights.

Our room was amazing - big and comfortable and with a great view of the lake. Hotel facilities were awesome - amazing onsen and the sauna was so good. Food was delicious. Staff were great.

Stayed in July 2025

Nothing

It was clean, mindful, educational, and inclusive

Stayed in July 2025

Room was adequate - small, no view, tiny shower and bath. Futon bed and pillows were very comfortable.

Lake Akan is beautiful and this property benefits from being lake side with gorgeous art displays inside and in the garden. The food buffets were incredible. I wasn’t able to use the onsen and it looked spectacular. I love hiking and nature and they have an adventure centre through which guided walks can be booked. We hired bikes from the sightseeing boat centre and this is highly recommended. Bikes can be hired from the hotel but not when we were there.

Stayed in June 2025

Pajamas was too hard and not comfortable.

All Staff were helpful and friendly, there is staff who can speak English. Meal here was buffet style, there were varieties of food to choose from.

Stayed in June 2025

The beds in our room were not very comfortable.

Great location and wonderful staff. Lots of amenities and good variety at buffets (breakfast and dinner). Our room was spacious and the onsen was enjoyable.

Stayed in June 2025

We stayed in a wonderful suite with private onsen

Stayed in June 2025

Japanese style room came with 2 WC (1 with bathtub and a separate toilet) and 2 sinks for washing up. Wide variety for buffet breakfast and dinner. Big onsens with wide variety of baths.

Stayed in June 2025

Only small drawback was that the air conditioning was a little dated and didn’t work so well.

Everything! The onsens were stunning, views incredible, service was wonderful, food was exquisite and lots of choice.

Stayed in June 2025

Room, onsen and morning and dinner buffet

Stayed in May 2025

The AC is not actually AC. More like a fan that blows room temp air. When we complained to the manager he stated that the unit can blow neither cold or hot air. Just air. So our room got considerably warm and we had to open the windows to get it to a more comfortable sleeping temperature. That was disappointing. Also, would love to see labels on the buffet options that state which items contain pork, as most of our group does not consume pork and it was difficult to determine what we could eat.

This was our first time doing an onsen and our entire group thoroughly enjoyed it. We liked getting experience the different baths, as the men and women swap locations in the evenings. Buffet breakfast and dinner were both amazing with tons of options. Staff was very friendly and helpful.

Stayed in June 2025

The upper outdoor bath's glass walls were all dirty and you could see almost nothing through them

The lower outdoor bath is out of this world!

Stayed in May 2025

The parking at a different location, and there is a shuttle bus to fetch guests to and from the hotel.

The view for the hot sprjng is great. Spacious hot spring area.

Stayed in April 2025

No

The best hot spring at Lake Akan! The breakfast and dinner are great as well. The room is clean and tidy. Highly recommended!

Stayed in March 2025

Very luxurious hotel, variety foods & beverages, good surrounding area , provided shuttle bus to car park

Stayed in March 2025

The location just near to the lake

Stayed in February 2025

None

Great onsen, amazing view, great customer service. Another amazing stay during winter, great food selection, love the rooftop onsen and its definitely amazing in the morning A lot of activities near the hotel and the frozen lake adventures definitely is a plus.

Stayed in February 2025

It’s a big hotel hence during my stay is was crowded w tourist and not as quiet as I hope.

Near the snow activities. Fire works in the Winter. Good location . It’s a big hotel and it runs well with ample seats n tables in its restaurant.

Stayed in February 2025

We had breakfast and dinner included and it would have been nice if the buffet offerings changed more day to day, but the food was good.

It was very spacious and the staff were very responsive.

Stayed in February 2025

Room was a little warm and hard to control temperature. Pity you needed to pay for the gym and massage chairs. Given we were there for multiple nights, a variety of the buffet restaurants would have been nice.

Onsens and food were fantastic. Such a wonderful experience. Great location with respect to township and proximity to the Ainu village. We were lucky enough to experience the ice festival at the time that was terrific.

Stayed in February 2025

The staff seem a bit clueless and lacking in training as they gave us the wrong information on several occasions. Eg. we asked what was the last entry time for the breakfast buffet and the staff told us the wrong time which caused us to almost miss the buffet entirely. We also had trouble finding the buffet location as there are multiple restaurants in the resort so we asked another staff for directions who directed us to the wrong place even though I showed her the restaurant name on our meal ticket 😑 Some of them are also quite rude and have a bad attitude.

- The public outdoor onsen is exceptional and a must go! They switch the baths for women and men at regular timings each day so i highly recommend going to both if you have the time. - The buffet dinner and breakfast included in our stay had such an amazing spread, definitely worth the price - Just next to Lake Akan, very nice views and you can just walk there from the hotel to do all kinds of winter activities like ice fishing, snow mobile rides etc. - There is a cute shopping street just across the entrance where you can pick up some snacks and souvenirs.

Stayed in February 2025