It was difficult to control the temperature of the shower - it fluctuated from cold to hot. This seems to be a problem with spa hotels - the shower seems to be an afterthought. Maybe most people use the onsen instead of the shower in the room. The shower is not what's expected from an hotel of this price and quality. I booked a Japanese-style room. The tatami mats were very nice but the floor underneath seemed to have sagged, so the floor was uneven. Breakfast and dinner buffet was included in the booking. The variety of foods and amount were good, but they were the same every day. Changing some of the options from day to day would be appreciated by guests staying longer than one night. Many tour groups were leaving and arriving especially in the morning and afternoon, so the hotel could be busy and noisy at peak times..

It seems that Lake Akan Tsuruga Wings is an annex to the original hotel. The public areas were very impressive with many wood carvings and information about the local environment and culture. The room had a very scenic view of lake Akan and mount Meakan. The staff were very polite and efficient. The onsens were were very nice with views over Lake Akan and the surroundings. The restaurant got busy for breakfast and dinner, but the staff were very good and efficient - I didn't need to wait long to be seated. I was travelling alone but the hotel picked me up and took me back to the bus station.

Stayed in March 2024

Just the bathroom, it's too small..

The View, the lake although not yet completely freeze but very nice.. The breakfast & dinner so delicious.. Everything was good..

Stayed in December 2023

Remote parking

Hotel staff were friendly and helpful during check in. Dinner and breakfast was delicious. Nice place to head to near the hotel.

Stayed in December 2023

Nothing

The room is large. We slept well on tatami mats which is comfortable and cozy. The onsen is all right. Buffet dinner and breakfast is great, good fresh variety.

Stayed in December 2023

Bathroom / toilet was really small, very squeezy and a bit uncomfortable, this could have been better planned out given the overall room size.

Great location in the centre of Akan lake town. Lake facing room was really good and worth the extra cost. Dinner buffet was nice if you don't want to step out of the hotel in the evening.

Stayed in November 2023

The bathtub to take a shower is not suitable for those who are seniors there are no handles to hold on to climb in and out. However, because it had a good onsen, we took our shower there instead. It took quite a while before we received an answer about the walking tours as we wanted to be sure that the guides do speak English. (They do!)

It's proximity to Lake Akan and the availability of having a local guide to take us for a walking tour and explaining the attractions there. The short street also had a few interesting shops. We arrived early and had a very good lunch at a small ramen shop at the end of the street.

Stayed in October 2023

Car park is 600m away. When we stayed, there was some insects - we were told it was common for this time of the year.

Great onsen. Wonderful breakfast and dinner buffet. While staying in this hotel, we have free access to sister hotel that is located just beside. Wonderful onsen in the sister hotel.

Stayed in October 2023

Wonderful decor reflecting the local culture Great location Nice rooms Fabulous Onsen

Stayed in September 2023

They didnt notify us about the parking issue The bed was a bit hard

The onsen is amazing

Stayed in September 2023

Everything, the room, the view of the lake, the great onsen, and the amazing food and helpful staff

Stayed in September 2023

The parking lot is about 600 m away. Have to use the shuttle bus

Good location, excellent buffet Breakfast & Dinner. We booked the Half Board room . The Onsen is great too

Stayed in September 2023

A damp smell in the corridors. Some confusion over which of the 2 joining hotels was which. No simple access to parked car (about 600m away). An English-speaking receptionist would have made it simpler for us non-Japanese speaking (though this is understandable). The shuttle bus to the Kamuy Lumina tour was good, but we needed to walk back in the rain.

Brilliant staff. Fabulous meals. View was great. Bed was comfortable and pillows were good (though a bit firm). WiFi worked well. The lounge was relaxing and solo harpist was excellent.

Stayed in September 2023

There are lots of Tsuruga hotels which was confusing.

buffer was great and the location was good.

Stayed in August 2023

The dinner buffet is great. It offers many choices of sea food and Japanese style meals.

Stayed in August 2023

The room was a great tatami room with a view of the lake. Spectacular in the evening and morning light.

Stayed in July 2023

The bathtub in the room was a bit outdated.

One of the most unique experiences I've had - an exceptional stay, starting from the location next to Lake Akan, the tatami floor in the room and the wagashi offered, the rich and varied breakfast and dinner, the marvellous onsen and the lovely staff. The hotel is also decorated with magnificent Ainu culture symbols.

Stayed in August 2023

The stndard western room had a very, very basic bathroom Buffet was quite buzzing, but nothing unmanageable

We had a superior Japanese/Western style room with superb views of Lake Akan. Great, super large bathroom too.

Stayed in July 2023

None

The environment is excellent and the location is good!

Stayed in July 2023

The car park was off site and accessible by shuttle bus, which stopped at the adjoining main hotel and the shuttle service could take 10 to 15 minutes. There was not advance information for this car parking arrangement and the receptionist was not able to communicate this arrangement in English. The buffet dinner and breakfast was provided in a large dinning hall in the adjoining main hotel. The hall was full of guests and could be confusing. The tables assigned to us were taken over by other guests during our dinner and breakfast. Although we were able to take back our table with the help of the hotel staff, it did cause some disruption.

Good size and comfortable room with reasonable lake view.

Stayed in July 2023

none

Onsen of the neighbouring connecting hotel was really excellent. Carpark was in another location. Needed to take shuttle bus . But driver was quick.So not much of inconvenience.

Stayed in July 2023

Parking area is far and charge parking fee.

Delicious meals.

Stayed in June 2023

Onsen and surrounded amenities.

The location of the hotel is excellent, reception staffs seems to be under staff and least effective. the onsen timing for two venues are bit confusing. after all is a quality hotle.

Stayed in July 2023

Cant think of anything

There is a definite respect and affection for the Ainu culture showcased in the gallery there. The room had an excellent Lake View.. The staff was attentive and made us feel very welcome. Ken Tanabe was wonderful in assisting us with suggestions on which attractions and activities might interest us. He also suggested other places in town to eat..

Stayed in July 2023

The onsens are very good.

Stayed in June 2023

We stay 2 nights, but foods are almost same …

Service is great .. all staffs are very nice

Stayed in June 2023