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Reviews of HOTEL xcell This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

721-0961 Hiroshima, Fukuyama, Myojincho 2-8-15, Japan

#8 of 46 hotels in Fukuyama

Guests' Choice

Review Score

Based on 25 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.8

  • Location

    6.9

  • Facilities

    8.5

  • Staff

    8.6

  • Value for money

    8.7

  • Free Wifi

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 15, 2025

    8.0
    Definitely a couples hotel.
    • Leisure trip
    • Couple
    • Deluxe Double Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It's not a great walk from the train station. It's not far, but it's a narrow road with a small shoulder and no sidewalk. Take a taxi from the station and that problem goes away.

    The room was large. The shower/rain shower/jacuzzi-style tub with attached sauna was enormous with really cool lighting. The food-service process is simple: they open your outer door and set the tray on a little shelf, knock on your inner door and depart. Coffee and dessert service, with amenities including bath scented salts by the front desk. Great for couples!

    Stayed in May 2025

  • Reviewed: November 22, 2023

    9.0
    Too good for the price
    • Leisure trip
    • Couple
    • Economy Double Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    ...if it wasn't a bit outside of the city itself. The location could be the only thing to complain about.

    Clean and spacious room with traditional japanese bathroom. The free snacks and drinks as well breakfast brought to the room felt like bonus services since the price is more than reasonable. Great place to stay...

    Stayed in November 2023

  • Reviewed: September 20, 2023

    9.0
    Very big room and bed, lots of extras, location a bit off center
    • Leisure trip
    • Couple
    • Economy Double Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The location was besides an industrial area, ten minutes walk from the trainstation, and then one stop to the central station.. My bad, had to check better before booking. Think this is actually a love hotel, with rooms also for rent for a couple of hours......

    Very large clean room with entry hallway, seperate bathroom with a big bath and a shower next to the tub. Very large and comfy bed. Lots of free amenities, including icecream, soda drinks and deserts all day. For only 38 euro a night!!

    Stayed in September 2023

  • Reviewed: April 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Economy Double Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The staff were exceptionally helpful. The coffee machine near the reception dispenses nice black coffee (the latte is sweet as usual). The non-smoking room smelled of smoke a little but with the window open this was not a problem. The room and bed were great. Various noises here and there but nothing major. All in all, if you get a non-smoking room, I would recommend this place.

    Stayed in April 2023

  • Reviewed: September 6, 2022

    9.0
    Great place
    • Leisure trip
    • Couple
    • Family Suite - Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Great place to stay at, lots of restaurants near by, and few tourist attractions as well, great location. Rooms are spacious and the best part was the sauna.

    Stayed in September 2022

  • Reviewed: November 18, 2023

    10
    Excellently
    • Leisure trip
    • Family with young children
    • Deluxe Double Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    None

    Price and room size are very high cp value

    Stayed in November 2023

  • Reviewed: September 30, 2023

    10
    very satisfied guest here
    • Leisure trip
    • Couple
    • Economy Double Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    everything is good in this property

    perfect for both of us

    Stayed in September 2023

  • Reviewed: July 5, 2023

    10
    Incredibly Spacious!
    • Leisure trip
    • Solo traveler
    • Economy Double Room - Smoking
    • Stayed 1 night

    Though these did not affect me much, but I would say the room deco is a little dated. There's a stale smell in the air, gone away after I aired the room by open up the balcony for an hour. The smell likely from the fabric or aircon. The aircon filters can also use some cleaning.

    This is supposedly a thematic hotel meant for couples(hint). There are costumes for rent at the check-in lobby. However, it is also perfect for my stay. The room is incredibly spacious. The bed is comfortable, there's even a sofa and table. The shower is also big, with a Jacuzzi. It took me 10min to cycle from Fukuyama train station, normal travelers should consider local transportation. There's a huge Sports Depo and dining outlets within walking distance. I would consider staying here for the space in my future visits.

    Stayed in June 2023

  • Reviewed: May 26, 2023

    1.0
    very very disappointing
    • Business trip
    • Solo traveler
    • Economy Double Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I have always followed their policies, the payment has always previously been taken from my booking.com. They did not tell me I should pay at the property despite trying to con me out of 1000 yen extra when I arrived yesterday. I have stayed at this property many times before and have NEVER paid at the property. They called me at 12:20 to tell me I should pay at the property, by this time I had obviously left and was on my way to work. There customer service this time was beyond bad. The internet was not working properly in the very noisy room they had given me, they were rude and then decided to change the payment system and then somehow act as if this was my fault. It is a disgrace that this should fall on my shoulders. Why did they not inform me before check out that payment was required at the property. Why did they not inform me on check in? They were to busy trying to swindle me out of extra money. I am, of course, happy to pay for the room but I refuse to drive back to the property to do so, will they pay for my fuel and time? This is a mistake in their behalf, due to poor customer service and laziness. They will be getting a very honest review on your site. Unbelievably disappointed as previously they’ve always been great. What a let down. Typical

    Stayed in May 2023

  • Reviewed: May 25, 2023

    3.0
    Been going here for about 2 years now. I don’t know if it’s new management but the quality of the hotel is running down.
    • Leisure trip
    • Couple
    • Deluxe Double Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Apparently there is only 1 non smoking room on each block. I spent an hour querying and trying to have my room change (I book non smoking and they gave me a smoking room). It was an uncomfortable experience and the staff seemed like they didn’t care and pretty much wanted me to take the smoking room. I did get my room change after an hour of back and forth.

    Stayed in May 2023

  • Reviewed: April 13, 2023

    10
    A great value for money accommodation you can relax in
    • Leisure trip
    • Couple
    • Deluxe Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel was a great value for money deal. It was much needed relax for us on the way from one town to another. The whirlpool as well as everything else in the room was neat and tidy, the staff was much helpful and polite. Would definitely recommend.

    Stayed in April 2023

  • Reviewed: April 2, 2023

    10
    Amazing stay in amazing hotel
    • Leisure trip
    • Couple
    • Economy Double Room - Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    First night was a bit noisy, but we got room moved and since then it was just superb stay!

    Food is excellent and so cheap, we had dinner in our comfortable room every night. Excellent amenities Comfortable beds Free cakes and ice cream - just wow Easy check in and check out The staff was superb and helpful

    Stayed in April 2023

  • Reviewed: October 25, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Double Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in October 2023

  • Reviewed: October 6, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in October 2023

  • Reviewed: June 22, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double Room - Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in June 2023

  • Reviewed: December 10, 2022

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Economy Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in December 2022

  • Reviewed: October 4, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Economy Double Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in October 2023

  • Reviewed: August 26, 2023

    6.0
    Pleasant
    • Leisure trip
    • Travelers with friends
    • Deluxe Double Room - Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2023

  • Reviewed: August 22, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Economy Double Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2023

  • Reviewed: August 22, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Economy Double Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2023

  • Reviewed: May 31, 2023

    1.0
    Very Poor
    • Business trip
    • Solo traveler
    • Economy Double Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2023

  • Reviewed: May 25, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Economy Double Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2023

  • Reviewed: April 1, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2023

  • Reviewed: March 1, 2023

    10
    Exceptional
    • Solo traveler
    • Economy Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in February 2023

Showing 1 - 25

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