Nothing to regret considering the reasonable price.

Calm and peaceful environments. Highly cost-efficient.

Stayed in August 2025

Dinner not enough choice. Night ski section only 2 nights.

Transport to hotel is convenient. Breakfast is very good. Room is so big. Onsen is very good.

Stayed in March 2025

The bed was a bit hard for my husband. One extra kayer on the top of bed would improve the confort. Two year old could not join the swimming pool. If they have children pool it would be better (for us): The restaurant which served pizza, pasta tool nealy 60 min. The rest of section was much quicker. It would be good to make shorter serving time,or inform in thebeginning how long it would take to serve.

Very good place with small children. Many axtivities that both kids and parents can enjoy together.

Stayed in March 2025

Pool could be warmer, please.

Rooms were huge and clean. So convenient to the ski slopes!

Stayed in March 2025

Please include breakfast by default in room rates. Having to book dinner was a bit of a hassle and lacked flexibility.

Ski in ski out. Public onsen - clean and spacious. Connectivity to slopes, rentals, ticket area, school. Rooms are a bit dated but clean and comfortable

Stayed in March 2025

The sleeping facilities were below par. The beds were quite old that you could feel the springs in the mattresses.

The skiing facilities and slopes were great. Adequate number of restaurants and activities for everyone

Stayed in March 2025

Our room was pretty tired, carpet very worn and wall paper had marks etc. I loved the “original” vibe but it did look a bit tired

Right on the slopes, has a “Japan in the 80’s vibe”

Stayed in February 2025

Maybe the interior of the room, in particular the sofa could be reupholstered so that stains and loose threads would not be too obvious.

Wide range of healthy and delicious items for breakfasts from soups, porridge to noodles with many side dishes to accompany them. Very helpful staff who helped us with dinner reservations, general directions and booking of activities.

Stayed in February 2025

Old. Expensive.

Next to ski area.

Stayed in January 2025

It’d be perfect If there was an open air onsen onsite.

Ski in ski out is very convenient and the rental ski equipment is quite new

Stayed in December 2024

You need a car if stay here

Location and food Excellent public onsen

Stayed in October 2024

Transport is expensive

Located in organic environment

Stayed in August 2024

No tattoos allowed

Stayed in June 2024

room may need revamp

full service and facility

Stayed in March 2024

Bed and pillow was very uncomfortable. Heater wasnt working in my room, so the hallway was warmer than my room. Stains on the sofa in my room.

Staff were friendly and helpful. Ski in ski out is very good. Food choices limited but manageable.

Stayed in March 2024

A hotel that is a little above my pay grade ... a little expensive for my usual holiday tastes.

A quality hotel with great facilities and services. Everything you require is immediately at hand within the hotel ... multiple restaurants to choose from and excellent breakfast service. And skiing available from the doorstep!

Stayed in February 2024

The location is great because it's right next to the ski resort. All the buildings are connected, so you can easily walk from the plaza to the hotel in just 10 minutes. Plus, it's only a 10-minute walk to Shirakaba Onsen, so you won't have to wait for the shuttle bus. Overall, our stay was enjoyable!

Stayed in February 2024

The lack of night time entertainment options.

The position and amenities were fantastic.

Stayed in February 2024

Hotels is definitely old, in fact, we had to change rooms because they were bedbugs in our first room. The staff literally came to our room to kill that one bedbug, and it did not occur to them that bedbug comes in droves, and a room change was necessary. Naturally, the infested room had more bugs and we had take videos to prove it. They asked us what can they do, as if it were not obvious that the room change was necessary We were not given a discount or complimentary anything upon the required room change. We were asked to bring the original key card down to the reception which we refused because we were still packing; they said they will send somebody upstairs to our new room, which never happened. Again, a reflection of junior staff being undertrained The next day I went down to the first hotel room, and it did not seem that the outsourced cleaning staff was aware of the bedbug issue, so my guess is the next guest will have the same issue as us. It is clear that many of the junior staff are probably trainees or still part time kids. Aside from this blemish, everything was actually very good so take this review as a more isolated case

Very close to the ski resort, restaurants bars everything was inclusive, and very close. Staff was very nice and friendly and foreigner friendly

Stayed in February 2024

Hotel is tired and the resort as a whole seems to be focused on cutting costs everywhere. Almost half the ski lifts are out of action, no night skiing and the piste machines are less active so the pistes are not as well groomed as they used to be

Excellent buffet dinner. Staff are welcoming and attentive

Stayed in February 2024

The heating was too hot

Nanashigure Japanese restaurant, location, facilities, shops

Stayed in January 2024

Food is expensive and not too much choices, hard to book restaurant

Nice ski mountain

Stayed in December 2023

More options for food. The mattress was sunken and quite dated.

Food and service at the Japanese restaurant were good. Front desk staff were helpful and polite.

Stayed in October 2023

Very clean but old. Room carpet needs to be redone. Hotel staff very eager to make our stay comfortable.

Stayed in July 2023