Reviews of 奥州平泉温泉旅館 itsumu
029-4421 Iwate, Oshu, 衣川日向６０−２, Japan
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewEverything is newly renovated and spotless. The room was spacious and very comfortable. The staff were exceptionally friendly and attentive throughout our stay. Both dinner and breakfast were excellent with fresh, high-quality ingredients. We enjoyed the onsen very much. We would gladly come back again!
Thank you very much for staying with us and for leaving such a lovely review! We’re truly happy to hear that you enjoyed the atmosphere of your room and our facilities. Your kind words about our staff mean a lot to us — everyone was delighted to hear your feedback. We’re also glad that you were satisfied with the meals and the hot spring. If you were able to relax and unwind, then that makes us truly happy as well. We hope you’ll visit us again, perhaps in a different season to experience another side of our inn. All of us are already looking forward to welcoming you back!
Thank you very much for staying with us and for leaving such a lovely review! We’re truly happy to hear that you enjoyed the atmosphere of your room and our facilities. Your kind words about our staff mean a lot to us — everyone was deligh… Show more
Reviewed: 5 July 2025 · Stayed in June 2025
Verified reviewRoom very comfortable. Staff very nice, especially Miko who can speak fluent English. Therefore, no communication barrier. Food is yummy and delicious.
None
Thank you very much for staying with us and for taking the time to share your kind feedback. We’re delighted to hear that you found your room comfortable and enjoyed the meals during your stay. It’s also wonderful to know that our staff made a positive impression, especially those who are fluent in English. We’re glad that language was not a barrier and that communication felt smooth and easy for you. We truly appreciate your kind words, and we look forward to welcoming you back in the near future. Warm regards,
Thank you very much for staying with us and for taking the time to share your kind feedback. We’re delighted to hear that you found your room comfortable and enjoyed the meals during your stay. It’s also wonderful to know that our staff ma… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewGreat renovated hotel, everything is very clean and new. The rooms are big, with a mix of traditional Japanese and modern design. The view was beautiful. The onsen is tattoo-friendly and the staff is very kind. Short 5 min taxi drive from Hiraizumi station or there's a bus that drops you very close. We didn't know what to expect when we booked but it was a great value for money.
Thank you very much for staying with us. We also sincerely appreciate your kind and thoughtful feedback. We are delighted to hear that you were pleased with the renovated facilities and the design of our guest rooms. We strive to create a comfortable space that blends traditional Japanese and modern elements, so your compliments are truly encouraging to our entire team. We’re also glad that you enjoyed the beautiful views, the onsen, convenient access, and the service provided by our staff. It’s wonderful to know that your stay met your expectations. We will continue working hard to be a place where guests want to return again. If you have another opportunity to visit Hiraizumi, we would be honored to welcome you back. Warm regards,
Thank you very much for staying with us. We also sincerely appreciate your kind and thoughtful feedback. We are delighted to hear that you were pleased with the renovated facilities and the design of our guest rooms. We strive to create a … Show more
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewThis Itsumu was not a month old when we checked in. What a privilege to be in such a brand new facility. The Onsen was the most beautiful in our trip so far. Again brand new and very stylish. The room was by far the biggest we had, in this trip, which spared us the usual discussion how to place our suitcases. We had booked breakfast and it was superb. The best of all however was the dinner. The Kaiseki was not only beautiful the the eye but what a fine dinning that was. In addition the staff was exceptionally friendly and helpful. In another words, we were glad to not have missed this experience. Thank you Itsumu team!
Nothing to mention
Thank you very much for having stayed at Itsumu and taking your valuable time to write a review about your recent stay. We are glad to hear that you have enjoyed staying here, and your comment concerning our facility, room, meals and staff is also much appreciated. We will continue our efforts to provide the best service for our guests. Again, thank you very much for the comment you gave us. We sincerely look forward to your next stay with us. Mika Suzuki, Itsumu
Thank you very much for having stayed at Itsumu and taking your valuable time to write a review about your recent stay. We are glad to hear that you have enjoyed staying here, and your comment concerning our facility, room, meals and staff … Show more