Reviews of APA Hotel Yokohama Kannai 3 stars
231-0013 Kanagawa, Yokohama, Naka-ku Sumiyoshi-cho 3-37-2, Japan
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Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewThe food is good
The room could be bigger
Thank you very much for staying at APA Hotel Yokohama Kannai. We sincerely apologize for not meeting your expectations regarding the size of the room and causing you to feel cramped. At our hotel, we have designed our guest rooms to be compact yet functional, and we have made every effort to ensure that our guests have a comfortable stay. However, we sincerely accept your feedback that the room was not spacious enough for you, and we will use this as a reference for future hotel operations. On the other hand, we were delighted to hear that you were satisfied with the meals. We will take your kind words as encouragement and strive to provide even better service in the future. We would like to once again express our sincere gratitude for taking the time to share your valuable feedback despite your busy schedule. We look forward to welcoming you back to our hotel in the future. Front Desk, Abe
Thank you very much for staying at APA Hotel Yokohama Kannai. We sincerely apologize for not meeting your expectations regarding the size of the room and causing you to feel cramped. At our hotel, we have designed our guest rooms to be co… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewEasy walk to main line and subway for access to central Yokohama and direct to Tokyo. Nice onsen.
Rooms are very small even by Japanese standards - it's not comfortable for two adults and a suitcase to be there more than one night, especially considering it's not the cheapest hotel. One adult the room is ideal.
Thank you very much for staying at APA Hotel Yokohama Kannai. We are delighted to hear your praise for our convenient location and hot springs. It is our staff's motivation to ensure that our guests have a comfortable stay. However, we apologize for not meeting your expectations regarding the size of the rooms. We sincerely appreciate your valuable feedback and will use it as a reference for improving our services in the future. We would like to once again express our gratitude for taking the time to post your review despite your busy schedule. We look forward to welcoming you back to our hotel in the future. Front Desk, Hayashi
Thank you very much for staying at APA Hotel Yokohama Kannai. We are delighted to hear your praise for our convenient location and hot springs. It is our staff's motivation to ensure that our guests have a comfortable stay. However, we … Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewBecoming a fan of the APA hotels. Typical business size room that had a nice softer bed and even two pillows. Easy walking distance to almost anywhere. Breakfast was pretty good (Japanese style) . I would recommend!!
Nothing
Thank you very much for staying at APA Hotel Yokohama Kannai. We are delighted to hear that you were satisfied with our guest rooms. We are also very pleased that you were able to enjoy a comfortable stay. We are relieved to hear that you enjoyed the location of our hotel and our breakfast. We will continue to strive to improve our services so that all of our guests can enjoy a satisfying stay, encouraged by your kind words. We would like to once again express our sincere gratitude for taking the time to leave a review despite your busy schedule. We look forward to welcoming you back to our hotel in the future. Front Desk, Abe
Thank you very much for staying at APA Hotel Yokohama Kannai. We are delighted to hear that you were satisfied with our guest rooms. We are also very pleased that you were able to enjoy a comfortable stay. We are relieved to hear that you e… Show more
Reviewed: 23 July 2025 · Stayed in May 2025
Verified reviewReviewed: 18 July 2025 · Stayed in April 2025
Verified reviewReviewed: 16 July 2025 · Stayed in June 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewRoom too small
Reviewed: 16 June 2025 · Stayed in May 2025
Verified reviewWalking distance from station and convenient.
Nothing.
Reviewed: 15 June 2025 · Stayed in May 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified reviewThe room was really good, great location and value. Nice staff, quick check in and check out process.
The initial room I got was smelling of ciggaretes even though I ordered a non-smoking room. Luckily within 20 minutes I got a new room that was great.
Thank you very much for staying at APA Hotel <Yokohama Kannai>. Thank you very much for your compliments about our location and staff. However, we are very sorry that the odor in your room caused you discomfort. We are glad to hear that we were able to immediately show you to another room. We take your comments very seriously and will work to prevent this from happening again in the future by thoroughly checking the room during cleaning and reinforcing odor elimination measures. Our greatest desire is for our guests to have a pleasant stay. Please do not hesitate to let us know if there is anything we can do to make your stay more pleasant in the future. Thank you very much for taking time out of your busy schedule to provide us with your valuable feedback. The entire staff looks forward to welcoming you back to our hotel again. Front Desk Hayashi
Thank you very much for staying at APA Hotel <Yokohama Kannai>. Thank you very much for your compliments about our location and staff. However, we are very sorry that the odor in your room caused you discomfort. We are glad to hear th… Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in April 2025
Verified reviewProximity to Kannai Station and waterfront area.
The room was very small. So was the bathroom. The breakfast on the second day did not seem very fresh.
Thank you for staying with us at APA HOTEL〈YOKOHAMA-KANNNAI〉. We are pleased that you enjoyed the accessibility of our hotel. We apologize for not meeting your expectations regarding the size of the room. Our hotel's concept is to let you relax in bed, so our rooms are compact. We will share your feedback about breakfast with our staff and strive to improve it. If you don't mind, I would appreciate it if you could contact the hotel directly with the details. Thank you for your valuable feedback. We look forward to seeing you again. Ishiyama/ Receptionist
Thank you for staying with us at APA HOTEL〈YOKOHAMA-KANNNAI〉. We are pleased that you enjoyed the accessibility of our hotel. We apologize for not meeting your expectations regarding the size of the room. Our hotel's concept is to let y… Show more
Reviewed: 2 May 2025 · Stayed in May 2025
Verified reviewClean modern rooms with comfortable double beds and smart TV.Friendly helpful English speaking staff and so close to the airport you can walk in about 29 minutes
Thank you for staying with us at APA HOTEL〈YOKOHAMA-KANNNAI〉. We are pleased that you were satisfied with our TV function and beds. We are also very conveniently located, about 30 minutes by train from the airport, so we are honored to have satisfied you. We hope that you will use our hotel again if you have the opportunity to come to Yokohama. All our staff look forward to welcoming you again. Ishiyama/ Receptionist
Thank you for staying with us at APA HOTEL〈YOKOHAMA-KANNNAI〉. We are pleased that you were satisfied with our TV function and beds. We are also very conveniently located, about 30 minutes by train from the airport, so we are honored to have… Show more
Reviewed: 29 April 2025 · Stayed in March 2025
Verified reviewConvenience for my purpose. Breakfast was great.
The room was miniscule and the bed was very hard.
Thank you very much for choosing APA Hotel <Yokohama Kannai>. First of all, we are very pleased to hear that you found our hotel “perfect for your purpose” and that you were satisfied with our breakfast. We hope that we were able to help you achieve the purpose of your trip. On the other hand, we apologize for not meeting your expectations regarding the smallness of the room and the hardness of the bed. We understand that some guests may feel that the rooms are too small due to the structural limitation of the hotel. Although the space is limited, we have tried to make it comfortable for you by securing storage space and arranging the furniture in a functional way. We also understand that the hardness of the beds is a matter of personal preference for each guest. We take your comments seriously and will consider them in the future. We would like to thank you for taking the time to provide us with such detailed feedback, even though there were some aspects of your stay that we were not able to satisfy you. We will continue to strive to improve our services to satisfy our guests, and we hope that you will have another opportunity to visit our hotel. Thank you very much for taking time out of your busy schedule to write a review of our hotel. We sincerely look forward to welcoming you back to our hotel. Front Desk Hayashi
Thank you very much for choosing APA Hotel <Yokohama Kannai>. First of all, we are very pleased to hear that you found our hotel “perfect for your purpose” and that you were satisfied with our breakfast. We hope that we were able to h… Show more
Reviewed: 18 April 2025 · Stayed in March 2025
Verified reviewGood location and as expected very clean and comfortable. Being able to stream devices to the TV is a great idea if you're not keen on Japanese TV and extreme closeups of delicious looking food.
Check in machines in front of the check in counter are pointless. They don't work properly and there's still an abundance of staff seemingly there to help you anyway. Meeting someone to help you check in is a far better customer experience.
Thank you for staying with us at APA HOTEL〈YOKOHAMA-KANNNAI〉. We are pleased that you were satisfied with the mirroring function. However, we apologize for any inconvenience caused regarding the check-in machine. We will strive to improve our service so that we can provide more considerate service. Thank you for sending us your feedback despite your busy schedule. We hope to have you use our hotel again if you have the opportunity. Ishiyama/ Receptionist
Thank you for staying with us at APA HOTEL〈YOKOHAMA-KANNNAI〉. We are pleased that you were satisfied with the mirroring function. However, we apologize for any inconvenience caused regarding the check-in machine. We will strive to improve o… Show more
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewHotel was well located, so it was a short walk to most of the sights. It was also located quite centrally for easy access to most train lines. The room was tight but comfortable. The onsen works well after a long day out.
Nil
Thank you for staying with us at APA HOTEL〈YOKOHAMA-KANNNAI〉. We are pleased that you were satisfied with the location of the hotel. Our hotel is about a 5-minute walk from the nearest station, so we think it is easily accessible. We apologize for not meeting your expectations regarding the size of the rooms. Our concept is to let you relax in bed, so they are compact in size. Please use our hotel again if you have the opportunity. All our staff look forward to welcoming you again. Ishiyama/ Receptionist
Thank you for staying with us at APA HOTEL〈YOKOHAMA-KANNNAI〉. We are pleased that you were satisfied with the location of the hotel. Our hotel is about a 5-minute walk from the nearest station, so we think it is easily accessible. We apol… Show more
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewClose to everything
Room to tiny
Thank you very much for choosing APA Hotel <Yokohama Kannai>. We are delighted to hear that you were satisfied with the location of our hotel. However, we are sorry that the size of your room did not meet your expectations. We have designed our rooms to be compact yet functional, so that our guests can spend a comfortable stay. For example, we strive to make the most of the limited space available, for example by using under-bed storage and arranging desks and televisions. However, we take your comment that the room was not spacious enough for our guests very seriously, and we will take this into consideration in our future hotel management. We would like to thank you again for taking the time out of your busy schedule to write this review. We look forward to welcoming you to our hotel again. Front desk Hayashi
Thank you very much for choosing APA Hotel <Yokohama Kannai>. We are delighted to hear that you were satisfied with the location of our hotel. However, we are sorry that the size of your room did not meet your expectations. We have de… Show more
Reviewed: 4 April 2025 · Stayed in April 2025
Verified reviewReviewed: 1 April 2025 · Stayed in March 2025
Verified reviewReviewed: 25 March 2025 · Stayed in March 2025
Verified reviewReviewed: 18 March 2025 · Stayed in March 2025
Verified reviewReviewed: 12 March 2025 · Stayed in February 2025
Verified reviewGreat location, onsite onset, clean and new, modern touches like screen to tell you if washing machines are being used.
Thank you for staying at APA Hotel Yokohama Kannai. I am very happy that you enjoyed your stay and that you enjoyed your VOD service. I hope you will use our hotel again. Thank you for taking the time to leave us your valuable feedback. front staff Mori
Thank you for staying at APA Hotel Yokohama Kannai. I am very happy that you enjoyed your stay and that you enjoyed your VOD service. I hope you will use our hotel again. Thank you for taking the time to leave us your valuable feedback. fro… Show more