Room cleaning is not sufficient for example each edge of floor carpet is full of dust, clothes hangers are not wiped. Elevators are not efficient, you need to wair for more than 5 min. in the even weekday morning. Bereakfast is minimum choices. Height of pillows are insufficient and mattress is too soft to keep your posture.

Affordable price, good location and new facilities. Rice of breakfast is the best quality ever.

Stayed in September 2025

It is a business hotel, so very crowded at times of check in and check out. Small rooms which is to be expected but always a bit of bothering. Parking not so easy.

A classic Apa hotel. Nothing spectacular but good for a night. Very comfy bed. Very clean. Fair price. Good location.

Stayed in August 2025

Very small rooms

Good location and price

Stayed in August 2025

The bed was particularly bad... it was slumped in the middle and very uncomfortable.

The location is central to Niigata and easy to find

Stayed in August 2025

Pollution in outside street

& Japanese breakfast

Stayed in July 2025

Room a bit small.

Stayed in July 2025

Beautiful Onsen and a lot of options in the building (fitness room, convenience store). Great location!

Stayed in July 2025

Everything was very nice, except that the room was a little too small. It was tight for two people with suit cases.

Stayed in June 2025

The room is a bit small, but considering the price, it’s acceptable. The scent of the body wash and shampoo is fine individually, but when mixed together, they unexpectedly produce a fishy smell. It is recommended to use products with a matching fragrance.

This hotel is in a great location. It's within walking distance to Niigata train station, or just a short walk to a bus stop that's only one stop away from the train station. The bus stop also provides access to other areas of the city. There are many restaurants and shops near the train station, making it very convenient. There's also a convenience store right in the hotel lobby.

Stayed in June 2025

nothing really

staffs are so very kind,spa was the best❤️‍🔥

Stayed in June 2025

Terrible pillows and super weak A/C

Cleanliness, location

Stayed in June 2025

The restaurant labelled as "casual French" is more Italian than French and despite it not being busy my steak arrived cold and the fries were also not great.

Good location. Good amenities. The spa and gym are great for those looking for such facilities. The Japanese breakfast buffet was fine with a food range of dishes. It f

Stayed in June 2025

Great organisation as in almost all APA hotels and spacious room, which was a plus for this hotel chain.

Stayed in May 2025

During the night the Air conditioner automatically shuts off. The hotel controls the temperature. The room becomes hot and stuffy and uncomfortable.

Location to train station excellent. Helpful staff

Stayed in June 2025

The room was a bit small but then most hotel rooms in Japan have been small.

It was great being so close to the Railway Station and the City loop bus.

Stayed in June 2025

There was a fire alarm so we all had to head out of the building at 3AM and walk down 11 floors through emergency (the last floor down has a misplaced step so everyone tripped, it would need a warning strip). It was very stressful but it’s ok it happens, I just wish we had a more formal explanation on what happened. I didn’t like that power goes out not only for the lights but the electric plugs when we go out. I really wish I could charge up stuff in the room while I am away. Perhaps limited voltage when away or something — or only USB-A/C? I also wish the staff downstairs knew a bit of English. I make a big effort to speak 日本語 and have learned ひらがな and カタカナ, but sometime there are things I can’t ask in Japanese and I found much smaller hotels with English speakers on both my trips to Japan. Simple things like help with understanding the coin washing machine would be nice. Because it’s a big hotel there is less 1:1 help than smaller hotels.

The room was clean, big TV with interesting information about Japan which you can also stream your phone to. There was a tutorial video on how to put on a kimono. Easy process to connect to WIFI (each room has a separate wifi, not very fast but reasonably serviceable and stable). The onsen area was golden, very pleasant.

Stayed in May 2025

No

No

Stayed in April 2025

Language barrier

A good experience to visit new places in japan

Stayed in April 2025

The breakfast space is poorly designed, with very narrow passages and lots of bottlenecks, which is not good when it's crowded. There is no counter seating available, so if you eat by yourself you have to take up a whole table.

Great location, just a 5-10 min. walk from the train station, and close to lots of places to eat. Very good breakfast, and the breakfast is served until 2:00pm. Seven elevators, so you don't have to wait long. Very nice public bath, including a rotemburo.

Stayed in April 2025

Helpful staff

Stayed in February 2025

Many good restaurants in the vicinity. Good size Onsen.

Stayed in April 2025

Some of the other staff who cannot understand English pretended to understand and cause more confusion.

Haseba San was excellent in her service to respond to our questions.

Stayed in April 2025

The hotel provided a nice combination of comfort and convenience, as it's located close to the Ryotsu Port and Niigata Station. The Lawson connected to the lobby was great for grabbing a late night snack. The hotel included a yukata and haori for guests to wear, which was very comfortable. We enjoyed using the large TV in the room and the public bath was a very relaxing experience.

Stayed in April 2025

The pillow too hard. Room a little too small

Easy access to the train station. The check in was very fast and the staff are all very pleasant

Stayed in April 2025