The ambience appears welcoming. There is a Jonathan's restaurant close by where you can get food.

Stayed in August 2025

The pillows are terrible. Time for an upgrade. If it wasn’t for the flat, hard pillows, this hotel stay is a 10.

Great location. Easy access to rail lines, subway and walking distance to ChinaTown, Yokohama Tower and the Cruise port.

Stayed in August 2025

There has not been mark a room number in the key

Very good area & location as well

Stayed in August 2025

Pretty interiors in the lobby and restaurants. Wide range of facilities, we especially enjoyed the Onsen Spa!

Stayed in August 2025

Checkin could be better

Location

Stayed in August 2025

The crazy check-in arrangement.......

Location

Stayed in August 2025

Bathroom area wash basin-toilet-bathing area too crowded. You had to contort your body to wash face around the very small basin area- be VERY careful if you have lower back problems. Would rather the hotel do away with bathtubs, have shower areas only, use the additional space to enlarge the basin areas to be more human-friendly and have more shelf space. Maybe that way, you won't run the risk of dropping toothbrush or cup in the toilet. Windowless rooms- suggest turning them into tatami rooms. Save on space during non-sleep times.

Facilities new, convenient to tourist attractions. Location. This is our second stay. First time we chose a windowless room. Not comfortable at all, barely enough room to even put feet on floor. Had to move around on top of the beds to get around. This second time we chose room with windows. The bonus was more walk space, a desk and chairs and of course a nice view. Much more comfortable. Difference of Yen 2,000, well worth it.

Stayed in August 2025

Room size is too small

Cleanliness and the friendly staff

Stayed in August 2025

Rooms were very small. Bathroom was tiny!

Clean, comfortable room. Property had restaurants, and located next to wonderful areas for shopping, walking, and fun activities.

Stayed in June 2025

One staff was not kind.

Excellent

Stayed in July 2025

Staff with very basic English knowledge. Pay extra per hour earlier than check in. Uncomfortable room.

Good location. Cleanliness. Good breakfast.

Stayed in August 2025

Convenient store 24/24 Service luggage store au top Fast check out

Stayed in August 2025

Pillows were very uncomfortable No universal power points. All Japanese.Forgot my travel adapter to operate my CPAP machine. Cannot breathe at night without the machine. staff unable to assist with a loan adaptor. All hotels and cruiser liners could assist . Had to sit up all night in a chair until I could buy one in a store the next day. Staff are efficient but not welcoming.

Location - amenities - breakfast was lovely

Stayed in August 2025

The bed is hard, the pillows too. Also had an iron debacle, I kept going down to check if an iron was available, even when i got told it was, i got to the lobby and a diff story was told. that really frustrated me.

Stayed in August 2025

Seating at the smoking area and less charge for the pool area,

The view over the harbour was amazing . The room and bathroom facilities were very good. And the location. We weren’t far from several stations.

Stayed in August 2025

The bed was tiny and the bathroom was too small even for me, an average sized Japanese.

I liked the hotel but I think the rooms are too tiny for foreigners because they are usually tall and big.

Stayed in August 2025

The rooms were too small

The amenities were excellent and all located within the tower. The location was excellent.

Stayed in August 2025

location, location. The location was outstanding

Stayed in July 2025

Having to pay extra for use of the pool was disappointing and (my own fault for not checking) I wasn’t allowed to have a massage due to having tattoos. But I suppose these are only disappointments based on what I was expecting - without reading the small print on booking.

Fab location- with a great view of the wheel- which is great to watch at night! The room was small but one person does not need more than that! The tv facilities and WiFi were great. Lovely looking hotel. Great to have a shop on site also.

Stayed in August 2025

My sister was traveling in Japan and only speaks English. That night, she went out for a walk by herself, came back late, and forgot the room number. Since we were already asleep, she couldn’t contact us and had to wait for nearly an hour and a half for the staff to help check the room number.

this is a hotel with a great location, very clean, and well-equipped!

Stayed in August 2025

It was clean and tidy. Liked that it had a pool but didn’t like that we had to pay an additional daily charge to use it.

Stayed in August 2025

Additional charges for swimming

Brilliant location lovely staff super clean

Stayed in August 2025

The lift could get really busy during the check in and check out time. But this wasnt an issue for us. The hotel staff will ask you to use self-serve check in system, the machine was a bit confusing. Perhaps an upgrade for the software.

Very good location - close to the wharf and a lot of attractions. The hotel is near a mall, so getting food was never a problem. Its also very close to the main shopping/food street. There are 2 konbini in the building, this is also handy if you are hungry in the middle of the night.

Stayed in August 2025

The smell of the smoke was pretty strong when we got into our room.

The location was perfect. It was closer to the Warehouse and Cosmoworld and the station than I expected.

Stayed in August 2025