Reviews of 八ヶ岳高原テラス 3 stars
391-0115 Nagano, Hara, 17217-94 八ヶ岳高原テラス, Japan
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Reviewed: 14 October 2024 · Stayed in October 2024
Verified reviewLiterally nothing
I wish I could have a single point to recommend. But the truth is that we did not even spent the night over this place because it was way under any of normal expectations. We arrived at late evening and the host seems to not even know that we had reservation for this day, however that solved pretty quickly. Then instead of getting one room for each person we got a single room for three of us. When we got the room we were shocked by the fact you literally cannot breath because it seems like the windows were not opened for a while, if you have asthma it’s a big no no for you. Then we realized that room is full of bugs, we tried to get rid of them but it felt like an endless nightmare. The toilet was poor you can’t really wash down the water and you need to fight to get it work. We had to decide if we either stay with opened windows while we are exposed to more bugs or we close the window but can’t really breathe. We ended up looking for other place.
We apologize for not being able to meet your expectations this time. Although we originally have to provide safety and security to everyone, We cannot apologize for the fact that the result was far below your expectations. We received very valuable feedback from our customers, We will take your feedback seriously and strive to improve in the future. Once again, We are truly sorry.
We apologize for not being able to meet your expectations this time. Although we originally have to provide safety and security to everyone, We cannot apologize for the fact that the result was far below your expectations. We received very… Show more