Reviews of Hakuba Ryujin Onsen RYOKAN SUI 2 stars
399-9211 Nagano, Hakuba, Kamishiro 21396, Japan
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe location in Hakuba was good and close to the mountains we were traveling to. They have good onsen outdoor/indoor with a sauna, rather small in size, nothing special.
The staff knew zero English. There were absolutely no food facilities available. Even though our booking said we could have pay-for breakfast at the facility, they said it wasn’t available. Also no dinner available even for pay. We drove around the city for an hour looking for an open place to eat. All the places listed on Yelp and Google maps as open were not. It was a ghost town and staff was completely not helpful and not considerate of that.
Thank you very much for choosing to stay with us and for taking the time to share your valuable feedback. We sincerely apologize that we were unable to meet your expectations in several aspects during your stay and for any inconvenience this may have caused. Regarding dinner service, due to the procurement and preparation process, we operate on a “reservation-in-advance” system. However, we deeply regret that our explanation was insufficient and may have led to misunderstanding. Concerning language support, we will continue to enhance staff training so that our international guests may also feel comfortable and at ease throughout their stay. Hakuba Village, while blessed with rich natural surroundings, has limited dining options depending on the season or day of the week. We will therefore strive to provide more accurate and helpful information on nearby restaurants for our guests going forward. We take your comments to heart and will use them to further improve our services. Thank you once again for staying with us. KAYANO
Thank you very much for choosing to stay with us and for taking the time to share your valuable feedback. We sincerely apologize that we were unable to meet your expectations in several aspects during your stay and for any inconvenience th… Show more
Reviewed: 20 March 2025 · Stayed in February 2025
Verified reviewReviewed: 16 March 2025 · Stayed in January 2025
Verified reviewLovely new rooms and fit out with a great vibe. The onsen and on site restaurant were fantastic. Extremely friendly and helpful staff. Close to quieter slopes which we loved. Has a nice store and cafe a 2 min walk away.
It’s in a quieter part of Hakuba but it was fairly easy to get around via uber/taxis
Thank you very much for staying with us and for your wonderful review! We are very happy to hear that you liked our onsen, restaurant, and new rooms and facilities. We are glad to hear that you had a pleasant stay in the quiet and tranquil environment of Hakuba. We are especially encouraged by the fact that you have described our onsen and restaurant as “excellent. We hope you enjoyed the unique charm of Hakuba while relaxing. Thank you also for your valuable feedback that you were able to smoothly navigate to nearby stores and cafes, as well as to take advantage of Uber and cabs. We are glad to hear that you enjoyed the easy access to the slopes. We hope you will come again next time to enjoy Hakuba's nature and hot springs. Our entire staff looks forward to seeing you soon! ♨️❄️✨ Hakuba Ryujin Onsen RYOKAN SUI Yast & Abest Team
Thank you very much for staying with us and for your wonderful review! We are very happy to hear that you liked our onsen, restaurant, and new rooms and facilities. We are glad to hear that you had a pleasant stay in the quiet and tranquil… Show more
Reviewed: 6 March 2025 · Stayed in March 2025
Verified reviewReviewed: 28 February 2025 · Stayed in February 2025
Verified reviewReviewed: 21 February 2025 · Stayed in January 2025
Verified reviewReviewed: 19 February 2025 · Stayed in February 2025
Verified reviewReviewed: 9 February 2025 · Stayed in February 2025
Verified reviewThe rooms and common spaces are all really nicely done. Everything is very welcoming, clean, cool style, etc. The onsen was fantastic too.
The breakfast was usually not warm
Thank you very much for staying with us. Thank you for taking time out of your busy schedule to write us. We are honored to hear that you will definitely stay with us again when you visit Hakuba. Thank you for your compliments about our rooms and common spaces. We are pleased that we are able to provide you with a comfortable and clean environment. We also appreciate that you were satisfied with our hot springs. On the other hand, we are sorry to hear that your breakfast was not warm. We will make every effort to improve it so that it can be served hot in the future. Thank you very much for your valuable feedback. We will make every effort to provide you with even better hospitality in the future, and we look forward to welcoming you back to our hotel. HakubaRyujinOnsenRyokanSUI Front desk Ayame Okamoto
Thank you very much for staying with us. Thank you for taking time out of your busy schedule to write us. We are honored to hear that you will definitely stay with us again when you visit Hakuba. Thank you for your compliments about our ro… Show more
Reviewed: 8 February 2025 · Stayed in February 2025
Verified reviewExcellent environment with the Onsen right there. Staff was amazing and helped dig out our car every morning from the tons of snow. Very friendly.
The Onsens
Thank you very much for staying with us. Thank you also for taking time out of your busy schedule to write us. We are very pleased to hear your compliments about the traditional atmosphere of the hotel and the hot springs. Thank you also for your warm words to our staff. As you mentioned, our hot springs are blessed with wonderful surroundings and we are happy to be able to offer you a pleasant experience. Our staff is also pleased to have been able to assist you in the snow. It is most encouraging for us if we have made your stay more pleasant and memorable. We will continue to make further efforts to satisfy our guests and look forward to welcoming you back in the future. HakubaRyujinOnsenRyokanSUI Front desk Ayame Okamoto
Thank you very much for staying with us. Thank you also for taking time out of your busy schedule to write us. We are very pleased to hear your compliments about the traditional atmosphere of the hotel and the hot springs. Thank you also fo… Show more
Reviewed: 30 January 2025 · Stayed in January 2025
Verified reviewReviewed: 28 January 2025 · Stayed in January 2025
Verified reviewthe onsen was amazing, and the beds and the cabins were very cozy
we had trouble trying to book dinner a few different times, I think the room numbers for the outside rooms were a bit confusing for us as well as the staff.
Thank you for staying with us. Thank you also for taking time out of your busy schedule to write us. We are very happy to hear that you were satisfied with our hot springs, beds, and cabins. We are honored that you had a pleasant stay with us. On the other hand, we sincerely apologize for the inconvenience caused by your dinner reservation and for the room number. We will work to improve the situation so that there is no confusion between our guests and staff. Thank you for your valuable feedback. We will continue to make every effort to provide our guests with a pleasant stay, and we look forward to welcoming you again. HakubaRyujinOnsenRyokanSUI Front desk Ayame Okamoto
Thank you for staying with us. Thank you also for taking time out of your busy schedule to write us. We are very happy to hear that you were satisfied with our hot springs, beds, and cabins. We are honored that you had a pleasant stay with … Show more
Reviewed: 26 January 2025 · Stayed in December 2024
Verified reviewReviewed: 9 January 2025 · Stayed in January 2025
Verified reviewReviewed: 5 January 2025 · Stayed in January 2025
Verified reviewVery good onsen and excellent service
Thank you very much for staying with us and for taking the time to share your kind review. We are truly delighted to hear that you enjoyed our onsen and service. Your generous words mean a great deal to our entire team. We are especially thrilled to know that you will be visiting us again in February. We sincerely look forward to welcoming you back and providing you with another relaxing and memorable stay. Until then, please take care, and we eagerly await the pleasure of hosting you again soon. Warmest regards, Hakuba Ryujin Onsen Ryokan SUI
Thank you very much for staying with us and for taking the time to share your kind review. We are truly delighted to hear that you enjoyed our onsen and service. Your generous words mean a great deal to our entire team. We are especially t… Show more
Reviewed: 4 January 2025 · Stayed in January 2025
Verified reviewIt’s a great onsen. Rooms are good but deeply overpriced
For over $A2000 per night, this was an absolute rip-off. It’sa very nice place, but they did not clean our room once during the week. How absurd! Location was far from ideal.
Thank you for sharing your feedback. We truly appreciate your comments, and we are pleased to hear that you enjoyed the onsen and the rooms. We apologize for any inconvenience caused during your stay, particularly regarding the lack of room cleaning. Please rest assured that we take your concerns seriously, and we will review our procedures to ensure that this is addressed appropriately in the future. We also understand that location may not have met your expectations, and we sincerely regret that it affected your experience. Your input is invaluable to us, and we will strive to improve our services to offer a better experience for our guests. Thank you once again for staying with us, and we hope you will consider giving us another opportunity to serve you in the future. Kind regards, Horio Sayaka Front Desk Hakuba Ryujin Onsen Ryokan SUI
Thank you for sharing your feedback. We truly appreciate your comments, and we are pleased to hear that you enjoyed the onsen and the rooms. We apologize for any inconvenience caused during your stay, particularly regarding the lack of roo… Show more
Reviewed: 22 March 2024 · Stayed in March 2024
Verified reviewExcellent hotel with a natural onsen. The receptionist is a lovely lady, extremely helpful and a fluent English speaker
Thank you for staying at Hakuba Ryujin Onsen this time. We are very happy when customers who previously used the hot springs for a day come to stay overnight. Thank you for complimenting our staff. These comments motivate our staff on a daily basis! Although we are closed for this season, we are looking forward to seeing you again next season. Until then, please take care of yourself and see you in good health. Hakuba Ryujin Onsen Nagomi Hot Spring Inn Front Horio
Thank you for staying at Hakuba Ryujin Onsen this time. We are very happy when customers who previously used the hot springs for a day come to stay overnight. Thank you for complimenting our staff. These comments motivate our staff on a da… Show more
Reviewed: 19 March 2024 · Stayed in March 2024
Verified reviewComfortable room, great onsen, amazing breakfast.
Dear Hui Min, Thank you very much for staying at Hakuba Ryujin Onsen Nagomi no Yu for the second time. We are very honored to receive such high praise. We are very happy to receive your compliments regarding the staff's response. We will continue to make improvements based on customer feedback. Thank you for your valuable feedback. I look forward to meeting again. Hakuba Ryujin Onsen Nagomi Onsen Inn NISHI
Dear Hui Min, Thank you very much for staying at Hakuba Ryujin Onsen Nagomi no Yu for the second time. We are very honored to receive such high praise. We are very happy to receive your compliments regarding the staff's response. We wil… Show more
Reviewed: 10 March 2024 · Stayed in February 2024
Verified reviewSuper nice staff and very very nice onsen that you can use for free. We even came back to use the onsen when we stayed in a different hotel. A bit outside, so you need a car but very quiet and nice area. Rooms are simple but definitely enough. I would always come back again, mostly for the nice staff and onsen. Room was a bit too pricey for what it was,
ThankWe will continue to make improvements from the customer's perspective to ensure greater customer satisfaction. you very much for your kind words. It was a great honor for us to welcome you. All of our co-employees will continue to work hard every day so that you can come back anytime as your second home. See you next time in Hakuba! Hakuba Ryujin Onsen Front Arai
ThankWe will continue to make improvements from the customer's perspective to ensure greater customer satisfaction. you very much for your kind words. It was a great honor for us to welcome you. All of our co-employees will continue to… Show more
Reviewed: 22 February 2024 · Stayed in January 2024
Verified reviewHorio-san and staff were exceptional- nothing was a problem during our stay - On check out they offered a lift to Escal Plaza when a large maxi taxi wasn’t available - the combined staff helped us pack and waved farewell like a family departure. You will be well looked after. Warm rooms - comfortable beds…After a day’s skiing settle into what is regarded as the BEST onsen in the district. Very good restaurant serves Barbecue and Shabu Shabu - Wide choice for breakfast - very very short 40 metre walk to shuttle bus stop to skifields - Very close to local shops and two other restaurants (Ramen) Ryujin are currently adding a new accommodation wing with a number of new luxury private onsen rooms. Its intimate - private - not crowded. You get very personal service. I plan on returning in future.
perhaps the only issue for some people is the location requires catching the shuttle buses to Goryu slopes - Ryujin is close (takes maybe 3/4 minutes drive to reach Escal Plaza) - Buses come 30min and hourly intervals - but dont miss the last bus back from slopes at 5:30pm. In any case taxis are usually easy to call.
Thank you very much for your kind words. It was a great honor for us to welcome you. All of our co-employees will continue to work hard every day so that you can come back anytime as your second home. See you next time in Hakuba! Hakuba Ryujin Onsen Front Horio
Thank you very much for your kind words. It was a great honor for us to welcome you. All of our co-employees will continue to work hard every day so that you can come back anytime as your second home. See you next time in Hakuba! Hakuba … Show more
Reviewed: 16 February 2024 · Stayed in February 2024
Verified reviewFree breakfast was nice and the Onsen was amazing
The beds where hard and the pillows where also hard.
Dear Michael, au Thank you very much for staying at Hakuba Ryujin Onsen Nagomi no Yu Yado. We are very honored to have received such high praise. We are very happy to receive your compliments regarding our facilities, equipment, and staff. However, we apologize for not being able to meet your request regarding the pillow. We will continue to make improvements based on customer feedback. Thank you for your valuable feedback. We look forward to seeing you again. Hakuba Ryujin Onsen Nagomi Hot Spring Inn NISHI
Dear Michael, au Thank you very much for staying at Hakuba Ryujin Onsen Nagomi no Yu Yado. We are very honored to have received such high praise. We are very happy to receive your compliments regarding our facilities, equipment, and staff.… Show more
Reviewed: 9 February 2024 · Stayed in February 2024
Verified reviewReviewed: 31 January 2024 · Stayed in January 2024
Verified reviewThe on-site onsen was awesome and we enjoyed the breakfast at the hotel. The rooms had a lot of space and everyone was super friendly here.
It would be tough to get around without a car here. Most of the bars/restaurants were a bit away from the hotel. If you can't sleep on a firm mattress I definitely wouldn't recommend staying here.
Rachel Smith Thank you very much for staying at Hakuba Ryujin Onsen Nagomi-no-Yu. We are very honored to receive your evaluation. We are very happy to receive your compliments regarding our hotel's facilities, facilities, and staff. However, the room I booked was a Japanese-style futon room, so it was not a spring mattress like a bed. If you do not wish to have a Japanese futon, we recommend that you reserve a room with a Western-style bed! I look forward to meeting again. Hakuba Ryujin Onsen Nagomi Onsen Inn NISHI
Rachel Smith Thank you very much for staying at Hakuba Ryujin Onsen Nagomi-no-Yu. We are very honored to receive your evaluation. We are very happy to receive your compliments regarding our hotel's facilities, facilities, and staff. How… Show more
Reviewed: 4 January 2024 · Stayed in January 2024
Verified reviewIt was very close to the main road and easy to find yet still serene and peaceful. The onsen facilities were great and both male and female outdoor onsens available so no need to alternate. The room was big and spacious and very clean. The staff were super helpful and accommodating.
The pillows are really hard
Dear Annabella Thank you very much for staying at Hakuba Ryujin Onsen Nagomi no Yu Yado. We are very honored to have received such high praise. We are very happy to receive your compliments regarding our facilities, equipment, and staff. However, we apologize for not being able to meet your request regarding the pillow. We will continue to make improvements based on customer feedback. Thank you for your valuable feedback. We look forward to seeing you again. Hakuba Ryujin Onsen Nagomi Hot Spring Inn Horio
Dear Annabella Thank you very much for staying at Hakuba Ryujin Onsen Nagomi no Yu Yado. We are very honored to have received such high praise. We are very happy to receive your compliments regarding our facilities, equipment, and staff. … Show more
Reviewed: 13 March 2023 · Stayed in January 2023
Verified reviewThe Onsen being on site was a very nice touch for relaxation. It has a lovely outdoor portion and with the snow on the ground, it is hard to beat. The staff were also very friendly and helped us make multiple reservations including dinner and a taxi to depart.
The location was mediocre if you want to go skiing or snowboarding. You can either walk 20-25 minutes uphill to Goryu resort or you can take two separate busses that don’t seem to have a regular timetable. Also, there is not much evening dining in close (less than 15 minutes) walking distance.
Dear William, Thank you very much for staying at Hakuba Ryujin Onsen Nagomi no Yuyado. We are very honored to receive your compliments regarding our staff and facilities. However, we are very sorry to hear that your schedule was disrupted due to an issue with our hotel's location. We look forward to your continued patronage of our hotel. Last but not least, we would like to thank you for taking the time out of your busy schedule to post your review. Hakuba Ryujin Onsen Nagomi no Yuyado Horio
Dear William, Thank you very much for staying at Hakuba Ryujin Onsen Nagomi no Yuyado. We are very honored to receive your compliments regarding our staff and facilities. However, we are very sorry to hear that your schedule was disrupted d… Show more